A Simple Guide to VoIP Cost Analysis

Boost your business communication, CSAT, efficiency, and revenue without breaking the bank. Discover the 12 best VoIP providers with pricing and key features.

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Cost Comparison for VoIP

Company

Top features

Reviews

More details

CloudTalk

4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer, International numbers, Call flow designer, IVR, Click to Call

4.3/5

954 reviews

Cisco Unified Communications Manager

Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly

Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents 

4.4/5

108 reviews

Avaya

3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually

Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-Text

4.1/5

177 reviews

Grasshopper

$21 – $80 per user/month billed annually

Call Forwarding, Voicemail Transcription, Sms Messaging, Virtual Receptionist, and Custom Greetings

4.0/5

147 reviews

RingCentral Contact Center

3 plans, $20 – $35 per user/month billed annually

Real-time Metrics, Voicemail
Transcriptions, SMS
International Numbers
Conference Calls

4/5

132 reviews

8×8 Contact Center

6 plans, $15 – $140 per month / per month billed monthly

Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management

4/5

186 reviews

Microsoft Teams

3 plans, $8 – $57 per user/month billed annually

Call Recording, Call Transcription, Auto-Attendant, Emergency Calling

4.3/5

15008 reviews

Verizon Connect

1 – 5 VoIP lines, $0 – $35 per line/month. Pricing is based on contract and associated internet/device bundles

Call Park, Auto-Attendant, Hunt Group, Business Continuity, Visual Voicemail, Shared Call Appearance

4.3/5

938 reviews

Zoom Contact Center

Quote-based pricing, add-ons available from $60 per year

 Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments

4.4/5

21 reviews

Twillio

Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.

Open API, Click to Call, Call Recording, One free local number per plan

4.2/5

468 reviews

Vonage Business Communications

3 quote-based plans

Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding

4.3/5

442 reviews

VoIP Costs Explained

VoIP Subscription Fees

VoIP costs include monthly/annual subscription fees covering essential services and varying features from basic to premium options.

Per-User or Per-Line Costs

Pricing depends on the number of users or lines, with per-user costs for specific headcounts and per-line for high call volumes.

Setup&Features Costs

Standard VoIP features are generally included, but advanced options and office setups with dedicated phones incur extra costs.

How Much Does VoIP Cost?

VoIP costs often differ greatly between providers and plans, depending on the features, amount of users/devices, and international/mobile/toll-free numbers onboarded. The average monthly cost for a VoIP phone system typically falls between $25 and $35 per user, but this can vary widely. It’s crucial to factor in all expenses, such as user subscription fees, taxes, extra features, and setup/installation fees.

It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern. 

Johan Contreras, Support Engineer at RPS Processing Service

Other Fees You Should Be Aware Of

Network Upgrades: Ensure your internet bandwidth can handle VoIP demands. Use our free network test to gauge capacity. If upgrades are needed, consider extra costs from your provider.

Taxes and Fees: VoIP services incur taxes and regulatory fees, varying by location. Expect to pay between 20-30% in taxes. Rates depend on your business location and phone numbers.

Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!

Eliot L.

Number Porting Fees: If you want to keep your existing phone number when switching to a VoIP service, there might be charges associated with transferring it over. However, in Cloudtalk Number Porting is included in all our plans.

International Calling Rates: While many VoIP providers offer competitive rates for international and geographical numbers, it’s essential to understand the specific rates for the countries you’ll be calling and whether there are any additional fees.

CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID or setting up number porting,  they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations.

Ibrahim Imam, Co-Founder at PlanRadar

Enjoy Limitless Business
Communication with VoIP

Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.

Enjoy Limitless Business
Communication with VoIP

Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.

Plans worth every dollar

FAQs

How much does the VoIP service cost per month?

The cost of a VoIP phone system varies depending on the provider, features, and scale required for your business. At Cloudtalk, we offer competitive pricing with customizable plans, ensuring cost-effectiveness and transparency to meet your specific communication needs.

Can you get VoIP for free?

Yes, there are free VoIP services available for personal use, such as Google Voice, WhatsApp, Skype, Viber, and Facebook Messenger. These services allow you to make and receive calls, send messages, and even make video calls over the Internet. However, for business use, the features available free of charge are usually limited, or the service may not be usable at all.

How does VoIP pricing compare to a landline service?

VoIP pricing is typically more cost effective than traditional landline services. Cloudtalk’s VoIP plans offer competitive rates, lower long-distance charges, and no additional hardware costs, making it a budget-friendly choice for businesses of all sizes. Learn how to compare landline vs. VoIP.

Is VoIP as good as a landline?

VoIP offers several advantages over landlines. For instance, VoIP phone systems are much more reliable than traditional landline systems and are less likely to experience service interruptions. They also come with less risk of service disruptions, compatibility issues, or other errors because most providers offer extensive customer support.

Is VoIP cheaper than regular phones?

Absolutely! VoIP is known for its cost-saving advantages. With Cloudtalk’s VoIP service, businesses can significantly reduce long-distance call expenses and eliminate the need for costly traditional phone lines, resulting in substantial cost savings.

How Long-Term Commitments Affect VoIP Costs?

Long-term commitments can affect VoIP costs in several ways. For instance, businesses that opt for longer contract durations often benefit from reduced monthly costs and may even receive additional services or upgrades. These price reductions and perks can provide significant cost savings in the long run, making long-term contracts an attractive option for business owners looking to maximize their budgets.

Is it worth switching to VoIP?

Certainly! Switching to VoIP for your business offers several benefits:
Cost Savings: VoIP systems are cheaper than traditional phones, with lower upfront costs and reduced long-term expenses.
Mobility: VoIP enables calls from anywhere with internet access, promoting remote work and business continuity during disruptions.
Scalability: VoIP systems adjust easily to business size changes without costly upgrades.
Versatility: VoIP offers various features like video calling and conferencing beyond traditional phones.
Flexibility: VoIP systems are easy to customize without extra expenses.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.