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A Simple Guide to VoIP Cost Analysis
Boost your business communication, CSAT, efficiency, and revenue without breaking the bank. Discover the 12 best VoIP providers with pricing and key features.
Trusted by 230 companies worldwide
Cost Comparison for VoIP
Company
Pricing & plans
Top features
Reviews
More details
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer, International numbers, Call flow designer, IVR, Click to Call
Cisco Unified Communications Manager
Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly
Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents
Avaya
3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually
Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-Text
Grasshopper
$21 – $80 per user/month billed annually
Call Forwarding, Voicemail Transcription, Sms Messaging, Virtual Receptionist, and Custom Greetings
RingCentral Contact Center
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics, Voicemail
Transcriptions, SMS
International Numbers
Conference Calls
8×8 Contact Center
6 plans, $15 – $140 per month / per month billed monthly
Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management
Microsoft Teams
3 plans, $8 – $57 per user/month billed annually
Call Recording, Call Transcription, Auto-Attendant, Emergency Calling
Verizon Connect
1 – 5 VoIP lines, $0 – $35 per line/month. Pricing is based on contract and associated internet/device bundles
Call Park, Auto-Attendant, Hunt Group, Business Continuity, Visual Voicemail, Shared Call Appearance
Zoom Contact Center
Quote-based pricing, add-ons available from $60 per year
Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments
Twillio
Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.
Open API, Click to Call, Call Recording, One free local number per plan
Vonage Business Communications
3 quote-based plans
Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding
VoIP Costs Explained
VoIP Subscription Fees
VoIP costs include monthly/annual subscription fees covering essential services and varying features from basic to premium options.
Per-User or Per-Line Costs
Pricing depends on the number of users or lines, with per-user costs for specific headcounts and per-line for high call volumes.
Setup&Features Costs
Standard VoIP features are generally included, but advanced options and office setups with dedicated phones incur extra costs.
How Much Does VoIP Cost?
VoIP costs often differ greatly between providers and plans, depending on the features, amount of users/devices, and international/mobile/toll-free numbers onboarded. The average monthly cost for a VoIP phone system typically falls between $25 and $35 per user, but this can vary widely. It’s crucial to factor in all expenses, such as user subscription fees, taxes, extra features, and setup/installation fees.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
Other Fees You Should Be Aware Of
Network Upgrades: Ensure your internet bandwidth can handle VoIP demands. Use our free network test to gauge capacity. If upgrades are needed, consider extra costs from your provider.
Taxes and Fees: VoIP services incur taxes and regulatory fees, varying by location. Expect to pay between 20-30% in taxes. Rates depend on your business location and phone numbers.
Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!
Number Porting Fees: If you want to keep your existing phone number when switching to a VoIP service, there might be charges associated with transferring it over. However, in Cloudtalk Number Porting is included in all our plans.
International Calling Rates: While many VoIP providers offer competitive rates for international and geographical numbers, it’s essential to understand the specific rates for the countries you’ll be calling and whether there are any additional fees.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations.
Ibrahim Imam, Co-Founder at PlanRadar
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
How much does the VoIP service cost per month?
The cost of a VoIP phone system varies depending on the provider, features, and scale required for your business. At Cloudtalk, we offer competitive pricing with customizable plans, ensuring cost-effectiveness and transparency to meet your specific communication needs.
Can you get VoIP for free?
Yes, there are free VoIP services available for personal use, such as Google Voice, WhatsApp, Skype, Viber, and Facebook Messenger. These services allow you to make and receive calls, send messages, and even make video calls over the Internet. However, for business use, the features available free of charge are usually limited, or the service may not be usable at all.
How does VoIP pricing compare to a landline service?
VoIP pricing is typically more cost effective than traditional landline services. Cloudtalk’s VoIP plans offer competitive rates, lower long-distance charges, and no additional hardware costs, making it a budget-friendly choice for businesses of all sizes. Learn how to compare landline vs. VoIP.
Is VoIP as good as a landline?
VoIP offers several advantages over landlines. For instance, VoIP phone systems are much more reliable than traditional landline systems and are less likely to experience service interruptions. They also come with less risk of service disruptions, compatibility issues, or other errors because most providers offer extensive customer support.
Is VoIP cheaper than regular phones?
Absolutely! VoIP is known for its cost-saving advantages. With Cloudtalk’s VoIP service, businesses can significantly reduce long-distance call expenses and eliminate the need for costly traditional phone lines, resulting in substantial cost savings.
How Long-Term Commitments Affect VoIP Costs?
Long-term commitments can affect VoIP costs in several ways. For instance, businesses that opt for longer contract durations often benefit from reduced monthly costs and may even receive additional services or upgrades. These price reductions and perks can provide significant cost savings in the long run, making long-term contracts an attractive option for business owners looking to maximize their budgets.
Is it worth switching to VoIP?
Certainly! Switching to VoIP for your business offers several benefits:
Cost Savings: VoIP systems are cheaper than traditional phones, with lower upfront costs and reduced long-term expenses.
Mobility: VoIP enables calls from anywhere with internet access, promoting remote work and business continuity during disruptions.
Scalability: VoIP systems adjust easily to business size changes without costly upgrades.
Versatility: VoIP offers various features like video calling and conferencing beyond traditional phones.
Flexibility: VoIP systems are easy to customize without extra expenses.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
