Next-Gen Calling Software:
A Comprehensive Pricing Guide

Want to join the business communications revolution and boost your CSAT, efficiency, and revenue, without breaking the bank? In that case, we’ve got you covered. Read on to discover the 12 most popular VoIP provider pricings and key features, and find the right one for you!

4,000+ innovative companies run on CloudTalk call center software

Cost Comparison for Call Center Software


Pricing and plans

Top features

Best for


4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer
International numbers
Call flow designer
Click to Call

Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.


3 plans, $65 – $85 per user/month

Voicemail, Call Forwarding, Call Filtering, Feature Controls, and Outgoing Calls

Companies of all sizes


Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly

Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents 

Companies willing to pay a premium to an established business communication brand


3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually

Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-Text

Remote teams that need easy access to video conferencing and instant messaging


$21 – $80 per user/month billed annually

Call Forwarding, Voicemail Transcription, Sms Messaging, Virtual Receptionist, and Custom Greetings

Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems.


3 plans, $20 – $35 per user/month billed annually

Real-time Metrics
International Numbers
Conference Calls

Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools


6 plans, $15 – $140 per month / per month billed monthly

Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management

Remote inbound customer support centers

Microsoft Teams

3 plans, $8 – $57 per user/month billed annually

Call Recording, Call Transcription, Auto-Attendant, Emergency Calling

Businesses already using the Microsoft Teams platform, or those looking for advanced AI capabilities


1 – 5 VoIP lines, $0 – $35 per line/month. Pricing is based on contract and associated internet/device bundles

Call Park, Auto-Attendant, Hunt Group, Business Continuity, Visual Voicemail, Shared Call Appearance

Companies looking to start their VoIP journey from scratch, while optimizing performance and reducing costs across all locations

Zoom Contact Center

Quote-based pricing, add-ons available from $60 per year

 Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments

Zoom users seeking a contact center solution with a familiar interface and features


Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.

Open API
Click to Call
Call Recording
One free local number per plan

Businesses of all sizes in need of a scalable solution.


3 quote-based plans

Phone calls&Messages
Voice&Video Conferencing
Call Forwarding

Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


260 reviews


840 reviews


310 reviews


260 reviews

How Much Does VoIP Cost?

VoIP costs often differ greatly between providers and plans, depending on the features, amount of users/devices, and international/mobile/toll-free numbers onboarded. Below, you can find a breakdown of the 12 best offers on the market today.

Dialer and incomming call illustration

VoIP Costs Explained

So we’ve discussed the up-front price tags you’re expected to pay to leverage all the benefits the Internet offers. However, there are more costs you need to worry about. So, to help you budget for your new systems upgrade at least somewhat accurately, let’s take a look at the associated VoIP costs. 

Installation costs

The good news is that downloading a VoIP system on your device of choice is usually completely free. However, if you operate from an office and want to use dedicated VoIP phones (similar to landlines), you can expect to pay between $100 – $500 per device.

Beyond that, you should prepare to invest in high-speed Internet to guarantee the best possible experiences. LAN and QoS routers are optional, but highly recommended for on-site call center offices. 

Operation costs

On top of your monthly subscription, you need to account for whatever additional numbers you wish to onboard. Toll-free numbers can cost you $0 – $40+, while international numbers can go from anywhere between $0 – $180+ depending on your provider and chosen location. If you want to retain your company identity, you can choose to port your existing numbers. This can cost between $0 – $50. Also, you have to keep in mind that you still need to pay for your minutes called. Although VoIP calls are significantly cheaper compared to standard, they’ll still cost you a couple of cents per minute, as will each SMS.

Calculate how much your system would cost you with CloudTalk and enter the next-gen world of conversations!


How much does a VoIP phone system cost? 

The cost of a VoIP phone system varies depending on the provider, features, and scale required for your business. At Cloudtalk, we offer competitive pricing with customizable plans, ensuring cost-effectiveness and transparency to meet your specific communication needs.

Can a landline call a VoIP phone?

Yes, a landline can call a VoIP phone without any issues. VoIP technology allows seamless communication between VoIP phones and traditional landline phones, ensuring compatibility and convenience for all users. Learn how to compare landline vs. VoIP.

Is VoIP cheaper than regular phones?

Absolutely! VoIP is known for its cost-saving advantages. With Cloudtalk’s VoIP service, businesses can significantly reduce long-distance call expenses and eliminate the need for costly traditional phone lines, resulting in substantial cost savings.

What features do VoIP services offer?

Cloudtalk’s VoIP services come packed with an array of features to streamline communication, including call routing, call recording, voicemail-to-email, virtual phone numbers, real-time analytics, and more. These features boost efficiency, collaboration, and overall call center performance. Learn more about VoIP features in our article.

Are VoIP phones secure?

Security is paramount at Cloudtalk. Our VoIP service employs robust encryption protocols and advanced security measures to safeguard sensitive data and ensure secure communication, providing businesses with peace of mind and a secure communication environment.

How does VoIP pricing compare to a landline service?

VoIP pricing is typically more cost-effective than traditional landline services. Cloudtalk’s VoIP plans offer competitive rates, lower long-distance charges, and no additional hardware costs, making it a budget-friendly choice for businesses of all sizes. Learn how to compare landline vs. VoIP.

Can I make free calls with VoIP?

While certain VoIP-to-VoIP calls between users on the same network can be free, calls to traditional landlines or mobile phones may incur charges. Cloudtalk provides affordable international calling rates and competitive plans to ensure cost-efficient communication without compromising on quality. How to start with VoIP?


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