Wish to have an advanced Skype for Business alternative?

  1. Call analytics: Real-time & historical data
  2. Features: 70+ built-in tools for any case
  3. Integrations: 40+ one-click integrations & Open API

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CloudTalk
Cloudtalk
Skype for Business
Local & International numbers
Automated call recording
IVR
Productivity features (call tagging, notes, after-call work, etc.)
Power dialer
Automated callback
Integrations (e.g. Pipedrive, Hubspot, Shopify)
Business hours
Custom messages & greetings

2500+ call centers and phone systems powered by CloudTalk and counting

Advanced tracking features

Do you wish for a better track of your customers or agents?
We have just what you need, and more.

Real-time customer card: Your agents can see all caller information displayed in one place. During the phone call, they may instantly look at the client’s history of interactions, orders, chat, or notes.

Agent reporting: You can closely monitor both agent and team performance. This feature allows you to improve agent management.

Contact tags: This allows you to add important information to contact details. Assign tags to quickly identify the caller or to filter and search in your contact database.

Contact tags: This allows you to add important information to contact details. Assign tags to quickly identify the caller or to filter and search in your contact database.

call quality

High-quality calls

Enjoy bug-free calling with no drop calls, no interruptions, and crystal-clear sound. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

Wave goodbye to jitter and latency.

CloudTalk gives you an opportunity to seamlessly integrate with the most popular and reliable e-commerce, help desk, or CRM systems. Some of our flagships are Salesforce, Hubspot, Zendesk, Shopify, Pipedrive, and more.

features

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

Read the reviews


More benefits

Here are three additional reasons to consider CloudTalk.

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Follow your performance

With CloudTalk statistics, the quality of your customer support and sales team can be improved. Learn what are the strengths and weaknesses of your team.

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Easy scalability and management

CloudTalk is very intuitive, user-friendly phone software. You can manage your VoIP call center in real-time, add agents, numbers and set up everything you need in just a few minutes.

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Reliable customer support

The personal approach sets us apart from competitors. Our team consists of dedicated onboarding and technical specialists, ready to help you with anything you need. In no time.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.