Wish to have a modern Skype for Business alternative?

CloudTalk is an established calling system. Yet, it keeps a young soul. We follow the latest market trends, which help us fulfill all modern business needs. Our software never stops improving.

Full of advanced features, yet simple to use. Try out 14 days free trial before purchasing.

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2,500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Skype for Business

Compare Skype for Business with CloudTalk and see the advantages we offer.

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Skype Business
High-quality calls
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Conference calling
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Call queues
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Voicemail
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Click to call extension
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Local & International numbers
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Automated call recording
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IVR
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Smart queues
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Productivity features (call tagging, notes, after-call work, etc.)
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Power dialer
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Automated callback
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Integrations (e.g. Pipedrive, Hubspot, Shopify)
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Open API
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Business hours
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Custom messages & greetings
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Dedicated onboarding & support manager
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Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Skype Business in general.

Advanced tracking features

Do you wish for a better track of your customers or agents?
We have just what you need, and more.

Real-time customer card: Your agents can see all caller information displayed in one place. During the phone call, they may instantly look at the client’s history of interactions, orders, chat, or notes.

Agent reporting: You can closely monitor both agent and team performance. This feature allows you to improve agent management.

Contact tags: This allows you to add important information to contact details. Assign tags to quickly identify the caller or to filter and search in your contact database.

Contact tags: This allows you to add important information to contact details. Assign tags to quickly identify the caller or to filter and search in your contact database.

call quality

High-quality calls

Enjoy bug-free calling with no drop calls, no interruptions, and crystal-clear sound. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

Wave goodbye to jitter and latency.

CloudTalk gives you an opportunity to seamlessly integrate with the most popular and reliable e-commerce, help desk, or CRM systems. Some of our flagships are Salesforce, Hubspot, Zendesk, Shopify, Pipedrive, and more.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

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More benefits

Here are three additional reasons to consider CloudTalk.

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Follow your performance

With CloudTalk statistics, the quality of your customer support and sales team can be improved. Learn what are the strengths and weaknesses of your team.

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Easy scalability and management

CloudTalk is very intuitive, user-friendly phone software. You can manage your VoIP call center in real-time, add agents, numbers and set up everything you need in just a few minutes.

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Reliable customer support

The personal approach sets us apart from competitors. Our team consists of dedicated onboarding and technical specialists, ready to help you with anything you need. In no time.

Better experience for your customers

Start 14 days free trial

Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.