Increase First-call Resolution By 85% – Effortlessly

Q: What is a business phone system (PBX)?

A PBX is an acronym for Private Branch Exchange . It is a private telephone network that lets users talk to each other. It manages the routing and advanced calling features for inbound and outbound calls. Setting up a PBX system is not an easy task. Companies often must use the help of systems administrators with rich telco experience. To use the PBX system, you also need a physical space to place it. Like a server room.

Q: Should I go with a PBX or an enterprise VoIP solution?

Both PBX and VoIP have their advantages and disadvantages . PBX is reliable, secure, and provides high call quality, but the initial setup and maintaining the system are costly. VoIP, meanwhile, is very flexible and scalable, plus the cost of maintaining the structure is much lower than with traditional lines.

Attend to more customers and increase revenue via automation and quick implementation. Our enterprise-level calling software saves your time, so you can fully focus on driving positive business results.

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3,000+ innovative companies run on CloudTalk call center software

Enterprise-Class Performance

AVAILABLE

24/7

Customer Support

SECURE

24/7

Security and Data Monitoring

VERSATILE

70+

Premium Features

RELIABLE

99.99%

Uptime SLA

Support Your Global Business Operations

Support your global operations with hassle-free enterprise software.

Resolve Inquiries Faster

Avoid losing customers over communication bottlenecks. CloudTalk’s automation tools, such as advanced IVR, allow you to resolve customers’ issues quicker.

Automate your support

Nail The Code-free Setup

Forget coding, avoid hardware installation, and reduce IT support costs by up to 15%. Set up your calling software in minutes and start attending to customers straight away.

Start attending customers

Keep Operating During Outages

Even a few seconds of outage can cost you thousands of dollars. In case of emergency situations, CloudTalk automatically reroutes your calls, ensuring smooth operations.

Secure your connection

Drive Results With Seamless Global Calls

Call to 160+ countries as a local

Protect Data With Bulletproof Security

Keep customers’ data safe from cybercrime at all costs. Implement end-to-end call encryption to make sure that your calls and cloud messages are secured and that only an intended recipient can access them.

Record and store calls in compliance with data regulations, like GDPR, using CloudTalk’s encrypted call recording.

Finally, for maximum protection, our 24/7 security team provides you with safe login procedures, multi-factor authentication, and regular software updates.

Level-up your security

Increase Pickup Rates With Local Numbers

CloudTalk lets you choose from the widest range of international numbers on the market and become a local business in 160+ countries.

When calling from a local number, prospects are more likely to answer your calls. Build an image of a trusted business and boost your pickup rates.

International numbers also drastically reduce your telephone costs by avoiding high calling fees.

Our international numbers start at just $6.

Start building trust

Transform The Way You Work

Support your global operations and speed up processes with next-gen features, integrations, and more.

Have All The Right Answers

Provide a great calling experience with a multi-level IVR menu. Ensure that customers always get the answer they are seeking by reaching the right agent.

GET THE IVR

Close Deals 300% Faster

Speed up your sales campaigns, connect with 3x more clients per day, close more deals, and significantly boost your return on investment with a Power Dialer.

GET THE POWER DIALER

Quickly Access All Data

Bring order to your processes with 35+ popular integrations. Automatically sync data with our calling software, and have all information in the palm of your hand.

SEE ALL INTEGRATIONS

Work From Multiple Platforms

Embrace the freedom of multichannel experience and work conveniently via a platform of your choice: a web browser, a desktop application, or a mobile application.

SEE ALL PLATFORMS

Nurture Customer Trust

Offer a truly personalized service by matching the right agents to the right customers. Support customer retention and support experience by building trusted relationships.

GET THE PREFERRED AGENT

Never Miss a Call

Not on your computer? Catch each customer interaction with Virtual Voicemail and put your mind at ease outside of business hours. Access your voicemails wherever you are.

GET THE VOICEMAIL

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Why Market Leaders 💙 CloudTalk

“Thanks to CloudTalk, we can offer our services globally without unnecessary additional fees. Each agent has their own number, which allows easy and fast communication with clients. We have acquired 60+ international numbers. CloudTalk is a daily help for CoachHub’s support, sales, finance, and HR teams.“

Michael Zeitlin

Team Lead, Global Revenue
Operations at CoachHub

“CloudTalk takes real-life client issues into consideration, and it’s well-equipped to tackle even the most particular requirements. Our team’s efficiency and costs have improved drastically: the onboarding of couriers is now practically fully automated.“

Yohann Bensadoun

Global Head of Ops Solutions
at Glovo

Thomas Finan - Head of Customer Service at FINOM

“With CloudTalk’s integrations, we were able to radically improve our efficiency: the time it took agents to prepare for their next call dropped from 60 to 7 seconds. That really matters when you are making more than thousands of calls per month.“

Thomas Finan

Head of Customer Service at FINOM

FAQs

What is a business phone system (PBX)?

A PBX is an acronym for Private Branch Exchange. It is a private telephone network that lets users talk to each other. It manages the routing and advanced calling features for inbound and outbound calls.

Setting up a PBX system is not an easy task. Companies often must use the help of systems administrators with rich telco experience. To use the PBX system, you also need a physical space to place it. Like a server room.

What is an enterprise VoIP?

An enterprise Voice over Internet Protocol (enterprise VoIP) is software for calling through the internet. It is specifically designed to fit the needs of large organizations. Enterprise VoIP provides the full range of publicly switched telephone network (PSTN) services, as well as additional services.

Should I go with a PBX or an enterprise VoIP solution?

Both PBX and VoIP have their advantages and disadvantages. PBX is reliable, secure, and provides high call quality, but the initial setup and maintaining the system are costly. VoIP, meanwhile, is very flexible and scalable, plus the cost of maintaining the structure is much lower than with traditional lines.

What does UCaaS mean?

Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration services.

UCaaS provides flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact center features, including auto-attendant, interactive voice response, call routing, and CRM (customer relationship management) integrations.

What is an enterprise phone system?

An enterprise phone system is a comprehensive communication solution tailored for large businesses. It combines various features such as voice calling, conferencing, messaging, and collaboration tools in a unified platform. With an enterprise business phone system, businesses can enhance internal and external communication, improve productivity, and streamline operations.

How does enterprise VoIP work?

Enterprise VoIP (Voice over Internet Protocol) is a technology that enables businesses to make phone calls over the internet instead of traditional phone lines. It converts voice signals into data packets and transmits them through IP networks. With enterprise VoIP, organizations can enjoy cost savings, scalability, and advanced communication features.