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Boost First-Call Resolution by 85%
Attend to more customers and increase revenue via automation and quick implementation. Our enterprise-level calling software saves your time, so you can fully focus on driving positive business results.
Trusted by 230 companies worldwide
Support Your Global Business Operations
Resolve Inquiries
Faster
Avoid losing customers over communication bottlenecks. CloudTalk’s automation tools, such as advanced IVR, allow you to resolve customers’ issues quicker.
Nail The Code-free
Setup
Forget coding, avoid hardware installation, and reduce IT support costs by up to 15%. Set up your calling software in minutes and start attending to customers straight away.
Keep Operating During Outages
Even a few seconds of outage can cost you thousands of dollars. In case of emergency situations, CloudTalk automatically reroutes your calls, ensuring smooth operations.
Protect Data With Bulletproof Security
Keep customers’ data safe from cybercrime at all costs. Implement end-to-end call encryption to make sure that your calls and cloud messages are secured and that only an intended recipient can access them.
Record and store calls in compliance with data regulations, like GDPR, using CloudTalk’s encrypted call recording.
Finally, for maximum protection, our 24/7 security team provides you with safe login procedures, multi-factor authentication, and regular software updates.
As a global business, we were in dire need of a reliable and flexible VoIP solution that could handle our international communication requirements without bogging us down with time-consuming paperwork. That’s when we found CloudTalk, and it has been a game-changer for us…
Ibrahim Imam, Co-Founder, Group Co-CEO, CEO MENA & APAC at PlanRadar
Increase Pickup Rates With Local Numbers
CloudTalk lets you choose from the widest range of international numbers on the market and become a local business in 160+ countries.
When calling from a local number, prospects are more likely to answer your calls. Build an image of a trusted business and boost your pickup rates.
International numbers also drastically reduce your telephone costs by avoiding high calling fees.
Our goal was to have a fully featured phone system with flexibility to change everything when needed. We also wanted to get international numbers from more than 20 countries and to be integrated with Salesforce Service Cloud. CloudTalk was a perfect match for that…
Verified User in Information Technology and Services, Small-Business
Transform the way you work
Have All The Right Answers
Provide a great calling experience with a multi-level IVR menu. Ensure that customers always get the answer they are seeking by reaching the right agent.
Close Deals 300% Faster
Speed up your sales campaigns, connect with 3x more clients per day, close more deals, and significantly boost your return on investment with a Power Dialer.
Quickly Access All Data
Bring order to your processes with 35+ popular integrations. Automatically sync data with our calling software, and have all information in the palm of your hand.
Work From Multiple Platforms
Embrace the freedom of multichannel experience and work conveniently via a platform of your choice: a web browser, a desktop application, or a mobile application.
Nurture Customer Trust
Not on your computer? Catch each customer interaction with Virtual Voicemail and put your mind at ease outside of business hours. Access your voicemails wherever you are.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Related Content
FAQs
What is a business phone system (PBX)?
A PBX is an acronym for Private Branch Exchange. It is a private telephone network that lets users talk to each other. It manages the routing and advanced calling features for inbound and outbound calls.
Setting up a PBX system is not an easy task. Companies often must use the help of systems administrators with rich telco experience. To use the PBX system, you also need a physical space to place it. Like a server room.
What is an enterprise VoIP?
An enterprise Voice over Internet Protocol (enterprise VoIP) is software for calling through the internet. It is specifically designed to fit the needs of large organizations. Enterprise VoIP provides the full range of publicly switched telephone network (PSTN) services, as well as additional services.
Should I go with a PBX or an enterprise VoIP solution?
Both PBX and VoIP have their advantages and disadvantages. PBX is reliable, secure, and provides high call quality, but the initial setup and maintaining the system are costly. VoIP, meanwhile, is very flexible and scalable, plus the cost of maintaining the structure is much lower than with traditional lines.
What does UCaaS mean?
Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration services.
UCaaS provides flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact center features, including auto-attendant, interactive voice response, call routing, and CRM (customer relationship management) integrations.
What is an enterprise phone system?
An enterprise phone system is a comprehensive communication solution tailored for large businesses. It combines various features such as voice calling, conferencing, messaging, and collaboration tools in a unified platform. With an enterprise business phone system, businesses can enhance internal and external communication, improve productivity, and streamline operations.
How does enterprise VoIP work?
Enterprise VoIP (Voice over Internet Protocol) is a technology that enables businesses to make phone calls over the internet instead of traditional phone lines. It converts voice signals into data packets and transmits them through IP networks. With enterprise VoIP, organizations can enjoy cost savings, scalability, and advanced communication features.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
