Pave your Way to Brighter Future With A Cloud Contact Center System For Modern Businesses

Q: What is a business phone system (PBX)?

A PBX is an acronym for Private Branch Exchange . It is a private telephone network that lets users talk to each other. It manages the routing and advanced calling features for inbound and outbound calls. Setting up a PBX system is not an easy task. Companies often must use the help of systems administrators with rich telco experience. To use the PBX system, you also need a physical space to place it. Like a closet or a server room.

Q: Should I go with a PBX or an enterprise VoIP solution?

Both PBX and VoIP have their advantages and disadvantages . PBX is reliable, secure, and offers high call quality, but both the initial setup and maintaining the system are costly. VoIP, meanwhile, is very flexible and scalable, plus the cost of maintaining the structure is much lower than with traditional lines.

We know that next-gen customers strive for excellence. Big players can only find their way to a brighter future if they innovate their processes today, and that’s what CloudTalk does best. Leverage the user-friendly solution with enterprise-level features and meet the future of cloud communication.

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Enterprise-Class Performance

AVAILABLE

24/7

Customer Support

SECURE

24/7

Security and Data Monitoring

SCALABLE

70+

Premium Features

RELIABLE

99.99%

Uptime SLA

Robust Phone System Built For Big Players

Start Dialing In Minutes With Our Cloud Calling System

Set up your call center in under 5 minutes with our no-code, no-hardware call center solution. Our cloud-based phone system for small businesses does not need IT assistance, costly on-premise equipment, or overpriced maintenance.

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Call Efficiently With Productivity Tools

Route calls to just the right again with Skill-based routing. Save sales teams’ time on dialing with Click-to-call and make your support more efficient with Call Flow Designer. Grant your agent time for what truly matters: attending to customers. CloudTalk is also accessible from any device, which makes communication with clients easier.

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Automate Workflow With Integrations

Connect our enterprise phone system to the tools you already use and love. We offer 30+ native integrations with the most popular CRMs, Helpdesks, and Business tools. Access phone call details in your CRM or see callers’ information in CloudTalk with our 2-way sync solutions.

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Enjoy Crystal-clear Calls

Just one 60-minute outage can cost businesses thousands or even millions of dollars. To ensure you connect with your stakeholders worldwide without issue, we, as an enterprise VoIP provider, grant you with a strong network of telco partners across the globe.

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An Enterprise Phone System for Modern Businesses

KEEP UP WITH THE DIGITAL AGE

Robust Features for All Players

Scaling With International Numbers

Acquire international numbers from 160+ countries and do business like a local. International numbers also drastically reduce the costs of calling abroad. Avoid extremely high international calling fees and utilize toll-free numbers to let people call you for free or at very low rates.

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Learn from the Past, Plan a Brighter Future

Make smarter business decisions based on relevant data. With premium & advanced analytics, you can track, measure and boost the performance of your agents. Our innovative performance tracking tools help you improve and personalize communication with customers.

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Single Sign-On For Many Tools

We want to make the process of signing in to various apps more convenient and secure for your employees. That is why they can sign in to CloudTalks’ apps with their SSO credentials.

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Enterprise-Level Security

The CloudTalk team follows recommendations established by security standards ISO 27001/27002, regular penetration testing, security white papers, SSOs, PCI/DSS, and the OWASP security project. CloudTalk is GDPR compliant. All our customers’ data are partitioned and encrypted to ensure that other clients or unauthorized persons cannot access them.

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SQL Exporter

Connect your call center data from CloudTalk to your business intelligence tools. Start building dashboards and statistics that matter the most to your business. No need for coding skills.

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Technical Support At Your Disposal

Waste no time on fixing issues. Since your dedicated Technical Account Manager (TAM) is familiar with each detail of your enterprise solution system, they can advise you on which features suit you the best, which solutions to avoid, and how to use tools in your business operations effectively.

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Get inspired by other business success stories

READ GLOVO CASE STUDY

Why Our Clients Love CloudTalk

“Thanks to CloudTalk, we can offer our services globally without unnecessary additional fees. Each agent has their own number, which allows easy and fast communication with clients. We have acquired 60+ international numbers. CloudTalk is a daily help for CoachHub’s support, sales, finance, and HR teams.“

Michael Zeitlin

Team Lead, Global Revenue
Operations at CoachHub

“CloudTalk takes real-life client issues into consideration, and it’s well-equipped to tackle even the most particular requirements. Our team’s efficiency and costs have improved drastically: the onboarding of couriers is now practically fully automated.“

Yohann Bensadoun

Global Head of Ops Solutions
at Glovo

Thomas Finan - Head of Customer Service at FINOM

“With CloudTalk’s integrations, we were able to radically improve our efficiency: the time it took agents to prepare for their next call dropped from 60 to 7 seconds. That really matters when you are making more than thousands of calls per month.“

Thomas Finan

Head of Customer Service at FINOM

FAQs

What is a business phone system (PBX)?

A PBX is an acronym for Private Branch Exchange. It is a private telephone network that lets users talk to each other. It manages the routing and advanced calling features for inbound and outbound calls.

Setting up a PBX system is not an easy task. Companies often must use the help of systems administrators with rich telco experience. To use the PBX system, you also need a physical space to place it. Like a closet or a server room.

What is an enterprise VoIP?

An enterprise Voice over Internet Protocol (enterprise VoIP) is software for calling through the internet. It is specifically designed to fit the needs of large organizations. Enterprise VoIP provides the full range of publicly switched telephone network (PSTN) services, as well as additional services.

Should I go with a PBX or an enterprise VoIP solution?

Both PBX and VoIP have their advantages and disadvantages. PBX is reliable, secure, and offers high call quality, but both the initial setup and maintaining the system are costly. VoIP, meanwhile, is very flexible and scalable, plus the cost of maintaining the structure is much lower than with traditional lines.

What does UCaaS mean?

Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration services.

UCaaS features include enterprise messaging, online meetings, team collaboration, telephony, and video conferencing.

UCaaS also provides flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact center features, including auto-attendant, interactive voice response, call routing, and CRM (customer relationship management) integrations.