Looking for an innovative Google Voice alternative?
For a product to be exceptional, it needs to do more than just work. It needs innovation, dedication, and a spark for delivering the best service possible. That is what we do in CloudTalk. We put spirit and soul into our calling software, constantly staying in line with the latest market trends.
2,500+ call centers and phone systems powered by CloudTalk and counting
Learn why CloudTalk is the best Google Voice alternative
for your organization.
Here’s a little chart for you to compare CloudTalk and Google Voice for yourself:
Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Google Voice.
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.5/5 – 225 reviews
4.3/5 – 347 reviews
4.5/5 – 272 reviews
4.5/5 – 225 reviews
Google Voice for Business:
What it is and how it compares to other VoIP solutions 2022
Call flow designer with advanced IVR
Manage your inbound calls step-by-step and enhance your own workflow. With our Call flow designer (CFD), you can use intelligent call routing based on predefined criteria. Those depend solely on your needs.
Our IVR system is also one of the flagships of all CloudTalk tools. It guides callers through different options. You can be sure they are always directed to the right department or agents, and that they are receiving relevant information through customized messages.
More than basic calling features
In CloudTalk, we have more than 50 advanced features
that outrun simple telephony software standards. Here are some that may interest you:
Voicemail: Give customers a chance to leave you a message. Create group messages and personalized greetings to make your clients feel important.
Call recording: CloudTalk automatically makes a recording of all calls. You can listen to it directly from your internet browser anywhere and anytime.
Call forwarding: CloudTalk allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time you are not available.
Skill-based routing: Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.
Bugless calling
Are you experiencing connection issues, jitter, or glitches like a voice repeating in constant loops? We have a solution. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.
Enjoy crystal-clear sound with no interruptions. CloudTalk partners with 9 data center around the globe to achieve high-quality calls, speed, and reliability.
Over 2,500 call centers and phone systems
are powered by CloudTalk
READ THE LATEST CUSTOMER STORIES →
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder & CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Jan Tonka
Head of Frot Office at Finax
More benefits
Here are three additional reasons to consider CloudTalk.
International phone numbers
Use CloudTalk’s international numbers feature. Gain your client’s trust by acquiring local phone numbers from more than 140 countries. Offer services at standard rates or free of charge.
Fast set-up
Setting up CloudTalk takes less than 5 minutes. Our system is transparent and intuitive. You can check everything on our website.
Reliable customer support
The personal approach sets us apart from competitors. Our team consists of dedicated onboarding and technical professionals, ready to help you with anything you need. In no time.
Better experience for your customers
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