Use CloudTalk to discover the potential of your business with Zoom Phone Alternative
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Easy setup within 5 minutes
ISO 27001:2013 certified data protection
Power trio dialers for smarter and easier calling
Personalized communication with Caller ID
Powerful integrations, including Salesforce
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CloudTalk vs. Zoom Phone
Comparison data is based on an analysis from Q4, 2021.
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.5/5 – 225 reviews
4.3/5 – 347 reviews
4.5/5 – 272 reviews
4.5/5 – 225 reviews
Make it personal.
Choose CloudTalk to deliver the best customer experience
Individualized voicemail messages for your virtual phone
Make sure that no inbound calls remain unanswered. Even outside of your business hours or when all agents are busy. Give your clients the option to leave a message that is automatically sent to the appropriate agents or group of agents who respond to the query. For example, if your customer wishes to talk to your tech support, the message will be sent directly to a specific tech support agent.
Personalized customer service with caller ID
“Hi Michael, how can I help you today?” sounds much better than “You have reached the support department, what is your issue?” Improve customer interactions by delivering something extra from the very first second. CloudTalk will show you the name of the caller, their phone number, and much more. Even before the call connects.
Customized greetings based on specific situations
Our PBX solution allows you to create personalized greetings and messages tailored to your business needs. CloudTalk’s intuitive and user-friendly interface includes a Messages tab, where you can create as many customized messages as you wish – welcome message, outside business hours message, personalized voicemail greetings, and many more.
Don’t take only our word for it.
See how CloudTalk looks like
Salesforce and other 40+ one-click integrations to boost your performance
With CloudTalk, you can integrate Salesforce, Hubspot, Zapier, Pipedrive, and more. Get a modern call center inside your favorite CRM. Convert more deals with smart, automated dialing and handle incoming queries with ease. Automatic data synchronization in both systems means that you always have access to up-to-date information.
Work with apps you love. CloudTalk offers 40+ integration to enhance your workflow
Dedicated customer service is always at your hand
Whether you have a Starter or Expert membership, we are here for you. We take every customer as our number one priority, even during weekends and holidays. Enjoy smooth workflow while being supported by the best professionals across different time zones.
Wondering how to start with Cloudtalk? We’ve got you covered! Our dedicated onboarding specialist is here to walk you through everything you need.
What else do you get with CloudTalk?
We offer more than 100 features to level up your performance. Choose the ones that suit you best. For example:
Call flow designer
Create your own workflow and manage your inbound calls step by step. No time for response limitations. Call flow designer works best when paired with IVR, callback feature, voicemail, and others.
Click-to call feature and power dialers
Tired of manually clicking the numbers when dialing? Forget this outdated way. Spare your precious time. With our Click to call feature, you can initiate calls directly from your internet browser, CRM, or helpdesk tool. Aiming for more? CloudTalk lets you choose from three compelling dialers – Power dialer, Smart dialer, and Predictive dialer.
Google Single sign-on
Don’t want to log back in every time you leave your device? Then you are in the right place! CloudTalk offers your employees a smart, easier, and more secure way of signing up to various apps. Just with their Google account credentials. On any device, in any web browser, without risking an information breach.
Over 2500 call centers and phone systems
are powered by CloudTalk
READ THE LATEST CUSTOMER STORIES →
Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.
Eran Shust
CEO & Co-founder of Splitty Travel
The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.
Yohann Bensadoun
Global Supply Growth at Glovo
Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.
Jeremiah Curvers
Co-founder & CEO of Polysleep
We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
Pavel Pribis
CEO of BoatAround
CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.
Frederico Lopes
Head of the Customer Service at DiscoverCars
The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
Pieter Vos
CEO of Rodeo
The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.
Jan Tonka
Head of Frot Office at Finax
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