Boost your results with the intuitive Avaya OneCloud alternative
- Call Quality: Globally distributed server infrastructure
- Integrations: 40+ one-click CRM & helpdesk tools
- Country Coverage: 160+ international numbers
Let’s talk! Book a strategy call today!
 CloudTalk |
Avaya |
|
|---|---|---|
| Free Trial | 14-days free trial | Does not offer a free trial |
| Pricing | Starts at 25$ per user/per month with advanced features | Starts at 11$ per user/per month with some basic features |
| International Numbers | 160 | 40 |
| Smart Dialers |
 |
 |
| Call Forwarding | Automatically forwards calls to external phone numbers when your agents are busy. | When receiving a call, Avaya forwards it to a physical phone, VoIP, cell phone, or voicemail. |
| Call Distribution |
|
Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls. |
| Call Recording |
|
Available in Voicemail Pro. |
| Conference Calls | Audio and Video | Only via Integrations |
| Voicemail Drops |
|
You can only divide calls into several groups by your needs. |
2500+ call centers and phone systems powered by CloudTalk and counting
Boost your productivity with intuitive features
Choosing the right phone system for your sales and support teams is
an essential part of business success. CloudTalk helps you not only achieve
your goals. It also creates an enviable customer experience.
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Smooth set up with a snap of your fingers
Sometimes there is no time to waste. Especially when it comes to business. Setting up CloudTalk is easy and can be done within 5 minutes. Guaranteed. Do it yourself with our step-by-step Onboarding portal, or use help from our dedicated onboarding support manager.
Improve call routing by optimizing business rules
With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. Treat the high-value customers with special care. Set them to VIP status. This ensures that they have priority to skip the queue.
Tip: Improve satisfaction ratings by routing the caller to agent clients already know.
Get the mobile app for iPhone and Android
With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.
Empower your team with a modern approach. Today.
Watch how CloudTalk works
we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
