Boost your results with the intuitive Avaya OneCloud alternative


Call Quality: Globally distributed server infrastructure


Integrations: 40+ one-click CRM & helpdesk tools


Country Coverage: 160+ international numbers

Let’s talk! Book a strategy call today!

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Free Trial

14-days free trial

Does not offer a free trial


Starts at 25$ per user/per month with advanced features

Starts at 11$ per user/per month with some basic features

International Numbers



Smart Dialers

Call Forwarding

Automatically forwards calls to external phone numbers when your agents are busy.

When receiving a call, Avaya forwards it to a physical phone, VoIP, cell phone, or voicemail.

Call Distribution

Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls.

Call Recording

Available in Voicemail Pro.

Conference Calls

Audio and Video

Only via Integrations

Voicemail Drops

You can only divide calls into several groups by your needs.

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


260 reviews


840 reviews


310 reviews


260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

Smooth set up with a snap of your fingers

Sometimes there is no time to waste. Especially when it comes to business. Setting up CloudTalk is easy and can be done within 5 minutes. Guaranteed. Do it yourself with our step-by-step Onboarding portal, or use help from our dedicated onboarding support manager.

call quality

Improve call routing by optimizing business rules

With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. Treat the high-value customers with special care. Set them to VIP status. This ensures that they have priority to skip the queue.

Tip: Improve satisfaction ratings by routing the caller to agent clients already know.

Get the mobile app for iPhone and Android

With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.

Empower your team with a modern approach. Today.

real time customer card

Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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