to Avaya OneCloud
Keep up with the modern world of customer support. Try CloudTalk for FREE in our 14 days trial. Explore budget-friendly options for businesses of any size.
Intuitive interface for every call center taskNo credit card required
Effortless workflow with our automation features
40+ CRM and helpdesk integrations
Smart analytics for data-driven decisions
2,500+ call centers and phone systems powered by CloudTalk and counting
Enter the world of modern call center software
CloudTalk is here to make your life easier. We care about your overall experience. From the setup to day-to-today tasks.
CloudTalk vs. Avaya OneCloud
Comparison data is based on an analysis from Q4, 2021.
Achieve great things with the right tool
CloudTalk is here to help you accomplish them.
Call quality guaranteed by global server infrastructure
Say goodbye to disrupted audio, and dropped calls. At CloudTak, high call quality is essential for us. Therefore we are securing your calls with a globally distributed server with strong connections. No need to worry about interrupted or dropped calls. Live call quality monitoring changes the call route in real-time when there is a risk of deterioration.
User-friendly dashboard with real-time data
Key decisions are made with a clear head and based on data. Enjoy a smooth and straightforward dashboard, containing everything that is going on in your cloud call center. Turn on desktop notification to immediately know who is calling.
Agile call routing to improve agent’s efficiency
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling feature. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.
Integrations enhance productivity and efficiency. We offer 40+ of them
Smooth set up with a snap of your fingers
Sometimes there is no time to waste. Especially when it comes to business. Setting up CloudTalk is easy and can be done within 5 minutes. Guaranteed. Do it yourself with our step-by-step Onboarding portal, or use help from our dedicated onboarding support manager.
Meet CloudTalk interface.
Easy to use, with flexible functionality.
Improve call routing by optimizing business rules
With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. Treat the high-value customers with special care. Set them to VIP status. This ensures that they have priority to skip the queue.
Tip: Improve satisfaction ratings by routing the caller to agent clients already know.
Get the mobile app for iPhone and Android
With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.
Empower your team with a modern approach. Today.
Better experience for your customers
Start 14 days free trial
Fill in the form and experience cloud-based contact center for innovative businesses by yourself. Be the company your customers want you to be. Set up takes just 5 minutes.