Avaya vs Twilio

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

avaya vs twilio

Avaya vs Twilio

and How They Compare to CloudTalk

Avaya
Twilio
CloudTalk
Annual price overview
(per user/per month)
Custom, upon request. $150 per active user $25 - $50
Integrations Integrates with the biggest CRM and Messaging tools, such as Zendesk, Salesforce, WhatsApp, or Facebook Messenger. Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp.
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Yes Yes Yes
Extensions Available in all plans. All plans support extensions.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Available in all plans. Yes, but has to be set up manually.
Yes, from a starter pack.
Call recording Available in Voice plan or higher. Available for a fee. Available in all plans.
Local numbers
1 local number free for each plan.
1 local number free for each plan.
1 local number free for each plan.
Smart dialer No dialers and call queue. Yes
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options All plans provide access to 24/7 support via phone, or email. Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Avaya vs Twilio

Pricing: Which Service Fits Your Budget?

avaya logo

Avaya

3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version.

twilio

Twilio

2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.

twilio

Pricing winner:
Twilio

Although we can’t compare the monthly costs of the two software, Twilio is the pricing winner: unlike Avaya, it offers a free trial version.

Features: Which Providers Powers Your System Better?

avaya logo

Avaya

30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers.

twilio

Twilio

Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.

avaya logo

Features winner:
Avaya

Avaya offers more features and integrations than Twilio, making it the winner of this round.

Customer Satisfaction: Which Service Has the Happiest Customers?

avaya logo

Avaya

Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic.

twilio

Twilio

Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate, and reaching customer service is hard.

twilio

Customer Satisfaction winner: Twilio

According to customer reviews on G2 and Capterra, most users prefer Twilio – especially because of its wider range of features, integrations, and flexibility.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

twilio vs avaya vs cloudtalk

How CloudTalk compares to Avaya vs Twilio

While Twilio offers 20+ features and Avaya around 30, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with more advanced automation and calling features. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources. 

CloudTalk is significantly cheaper than Twilio.

The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with Avaya as soon as the internet connection is suboptimal. 

Pricing: Transparent memberships for
businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly). We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.