Avaya vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Avaya vs Twilio and How They Compare to CloudTalk
| Property | Cloudtalk | Avaya | Twilio |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | Custom, upon request. | $150 per active user |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Integrates with the biggest CRM and Messaging tools, such as Zendesk, Salesforce, WhatsApp, or Facebook Messenger. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Available in all plans. | All plans support extensions. |
| Click to Call | Yes, from a starter pack. | Available in all plans. | Yes, but has to be set up manually. |
| Call recording | Available in all plans. | Available in Voice plan or higher. | Available for a fee. |
| Local numbers | 1 local number free for each plan. | 1 free local number for each plan. | 1 local number free for each plan. |
| Smart dialer | Yes, also offers predictive and power dialers. | No dialers and call queue. | |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
All plans provide access to 24/7 support via phone, or email. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Discuss the detailed comparison and choose your winner.
Avaya vs Twilio
| Avaya | Twilio | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version. | 2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available. | Pricing winner Twilio Although we can’t compare the monthly costs of the two software, Twilio is the pricing winner: unlike Avaya, it offers a free trial version. |
| Features: Which Phone System Powers Your Team Better? |
30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers. | Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database. | Features winner Avaya Avaya offers more features and integrations than Twilio, making it the winner of this round. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic. | Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate, and reaching customer service is hard. | Customer Satisfaction winner Twilio According to customer reviews on G2 and Capterra, most users prefer Twilio – especially because of its wider range of features, integrations, and flexibility. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Avaya vs Twilio
While Twilio offers 20+ features and Avaya around 30, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced automation and calling features. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
CloudTalk is significantly cheaper than Twilio.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with Avaya as soon as the internet connection is suboptimal.
Pricing: Transparent memberships for businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
