Beyond AI Receptionist’s Default Skills
In episode 3 of Ana in the Labs, we cover the two skills that decide where every call goes: Transfer to Human and Answer Questions.
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AI Receptionist Default Skills, Explained | Ana in the Labs
Basic skills. The first building block of any AI Receptionist. Do you know what each one does? This session breaks them down.
What is an AI Receptionist? And who needs one? | Ana in the Labs
In the first session of Ana in the Labs, CloudTalk’s CPTO, Josef Lapka, explains what an AI Receptionist is, and who it's built for.
Setting it Up in Under 10 Minutes
Time to put theory into action. Join Ana as she sets up her own AI Receptionist from scratch, with a running timer.
Join Ana in the Labs
Learn how to set up an AI Receptionist by watching someone who had no idea how to do it.
It Exists. Now What? Routing.
You’ve built your AI Receptionist. Now what? This session is all what happens after the call, and how to make sure it ends up in the right place.
Skills vs. Scenarios
Skills. Scenarios. You’ve probably seen both terms by now, but do you know the difference? This session clears the differences between them.
The Knowledge Base is Everything
The AI Receptionist is only as good as what you teach it. This session explains what a knowledge base is, why it's essential to building a good agent.
How to Write Better Prompts for AI Voice Agents
Learn the five prompt components that make AI voice agents consistent and reliable — with live call demos, branching logic tips, and ready-to-use templates for lead qualification, reminders, and feedback.
Event Follow-Up Playbook: AI Voice Agents for Pipeline | CloudTalk Webinar
Post-event follow-up is where pipeline leaks. Teams send a recording, wait for replies that don’t come, and by the time sales gets involved, the moment has passed. In this session, we covered how CloudTalk used an AI voice agent to replace that broken loop — proactively reaching out to webinar attendees, offering a 1:1 with […]
