Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
| Avaya | 3CX |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
Custom, upon request. | $150 - $270 | $25 - $50 |
| Integrations | Integrates with the biggest CRM and Messaging tools, such as Zendesk, Salesforce, WhatsApp, or Facebook Messenger. | 16 CRMs includingSalesforce, Freshdesk, MS Dynamics,MS 365, Zendesk, or Hubspot. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Available in all plans. | Available in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Does not mention this feature. |
Yes, from a starter pack. |
| Call recording | Available in Voice plan or higher. | Yes, in Pro and Enterprise plans. | Available in all plans. |
| Local numbers | 1 free local number for each plan. | 1 free local number for each plan. |
1 local number free for each plan.
|
| Smart dialer | No dialers and call queue. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | All plans provide access to 24/7 support via phone, or email. | Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version.
Offers 3 plans. Costs range between $150 and $270 annually. 3CX does not offer monthly billing. 3CX also offers free forever and 1-year free plans.
Although we can’t compare the monthly costs of the two software, 3CX wins this round: unlike Avaya, it offers a free trial version and can be used free forever for up to 10 users.
30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers.
40+ features. 3CX’s biggest draw is the freedom of choice it offers – users can choose the hardware they use and whether they want to host the VoIP themselves or not. The platform also has great video conferencing capabilities.
3CX offers more features and integrations than Avaya, making it a better option for bigger businesses.
Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic.
Scored 4.5 / 5 on Capterra (254 reviews) and reached a 4.4 out of 5 rating on G2 (386 reviews). Customers see 3CX as an overall great solution. The only notable issues included a glitchy mobile app and confusing UI.
According to customer reviews on G2 and Capterra, 3CX is a better solution in terms of functionality and audio quality.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While 3CX comes with around 40 features and Avaya around 30, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and 3CX experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with Avaya as soon as the internet connection is suboptimal.
Not only is CloudTalk cheaper than the other solutions — with plans ranging between $25 and $50 user/month paid annually — we also offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
