Avaya vs 3CX
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Avaya vs 3CX and How They Compare to CloudTalk
| Property | Cloudtalk | Avaya | 3CX |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | Custom, upon request. | $150 – $270 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Integrates with the biggest CRM and Messaging tools, such as Zendesk, Salesforce, WhatsApp, or Facebook Messenger. | 16 CRMs includingSalesforce, Freshdesk, MS Dynamics,MS 365, Zendesk, or Hubspot. |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Available in all plans. | Available in all plans. |
| Click to Call | Yes, from a starter pack. | Available in all plans. | Does not mention this feature. |
| Call recording | Available in all plans. | Available in Voice plan or higher. | Yes, in Pro and Enterprise plans. |
| Local numbers | 1 local number free for each plan. | 1 free local number for each plan. | 1 free local number for each plan. |
| Smart dialer | Yes, also offers predictive and power dialers. | No dialers and call queue. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7 Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
All plans provide access to 24/7 support via phone, or email. | Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase. |
Discuss the detailed comparison and choose your winner.
Avaya vs 3CX
| Avaya | 3CX | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version. | Offers 3 plans. Costs range between $150 and $270 annually. 3CX does not offer monthly billing. 3CX also offers free forever and 1-year free plans. | Pricing winner 3CX Although we can’t compare the monthly costs of the two software, 3CX wins this round: unlike Avaya, it offers a free trial version and can be used free forever for up to 10 users. |
| Features: Which Phone System Powers Your Team Better? |
30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers. | 40+ features. 3CX’s biggest draw is the freedom of choice it offers – users can choose the hardware they use and whether they want to host the VoIP themselves or not. The platform also has great video conferencing capabilities. | Features winner 3CX 3CX offers more features and integrations than Avaya, making it a better option for bigger businesses. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic. | Scored 4.5 / 5 on Capterra (254 reviews) and reached a 4.4 out of 5 rating on G2 (386 reviews). Customers see 3CX as an overall great solution. The only notable issues included a glitchy mobile app and confusing UI. | Customer Satisfaction winner 3CX According to customer reviews on G2 and Capterra, 3CX is a better solution in terms of functionality and audio quality. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Avaya vs 3CX
While 3CX comes with around 40 features and Avaya around 30, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and 3CX experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with Avaya as soon as the internet connection is suboptimal.
Pricing: Transparent memberships for businesses of any size
Not only is CloudTalk cheaper than the other solutions — with plans ranging between $25 and $50 user/month paid annually — we also offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
