Discover all the CloudTalk features, improve your interactions with customers and make your workflows more efficient.
Improve your customer support with our advanced call center features
MAKE SURE THAT CALLS ARE ALWAYS ROUTED TO THE RIGHT AGENT BASED ON CUSTOM CRITERIA
Smart routing of inbound calls based on the caller’s phone number with your custom criteria.
IMPROVE QUALITY OF YOUR VOIP CALL CENTER WITH DETAILED STATISTICS AND CALL MONITORING
Need more than our standard CloudTalk statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.
SIMPLY CONNECT CLOUDTALK WITH YOUR CRM TOOLS, E-COMMERCE AND HELPDESK SOLUTIONS
USEFUL TOOLS FOR A BETTER AND EASIER MANAGEMENT
When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.
CloudTalk allows you to connect your own SIP device or SIP trunk, even if it is provided by different provider.
BOOST THE PRODUCTIVITY OF YOUR STAFF, TEAMS OR DEPARTMENTS WITH OUTBOUND CALL CENTER FEATURES