Single Sign-On (SSO)

When using Single Sign-On (SSO) in your business, you make the process of signing in to your apps much simpler and more secure for your employees.

We know that companies want to make the process of signing in to various apps more convenient and secure for their employees. That is why we’ve given your team the ability to sign in to CloudTalks’ apps with their SSO credentials.

Make it simple for your employees

As more and more companies move their business operations into the cloud and utilize tens or hundreds of apps every day, their employees need to be able to seamlessly access multiple applications from anywhere and at any time. The idea behind SSO is simple: rather than having every one of your team members log in to every one of your systems using different credentials, SSO gives team members one account to use across all systems.

Simplify work for your IT admins 

Deprovisioning agents from multiple tools are complicated, especially for larger companies. IT admins, in particular, appreciate having a single interface where they can easily block access to all systems for employees who part ways with the company. SSO greatly simplifies the entire deprovisioning process and eliminates tedious busywork for IT admins.

Decrease security risk

A common misconception about using an SSO solution is that there is a single master password and if it is stolen, all related accounts will be threatened. The truth is when users utilize SSO, they actually create stronger (harder to guess) passwords without the need to write them down anywhere. For an extra security layer, an SSO strategy can be combined with multi-factor authentication (MFA).

How to set up SSO in CloudTalk

Log in with SSO is available on all CloudTalks’ apps: 

• Dashboard
• Desktop App 
• Mobile App

Settings for SSO must be adjusted by an admin through the Dashboard. To turn this option on, simply access Account Settings in Cloudtalk’s dashboard and go to the “Single-Sign-On” section. 

CloudTalk supports the following SSO providers:

• Google SSO
• Azure SSO
• Okta SSO
• Keycloak SSO
• Onelogin SSO 

You can find more specific instructions in our help center.

Choose from 2 options:

• Enforce SSO – This option makes SSO use mandatory for all agents using CloudTalk Phone or other CloudTalk apps.
• Enable SSO – With this option, agents can log in to CloudTalk using either their SSO or by creating their own credentials.