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Easily Keep Track of Agent Status

Streamline operations by seamlessly monitoring agents’ availability at any given moment. Ensure your team is always ready and responsive for a seamless customer experience.

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3 Reasons to Get Agent Status

Instant Insights

See all your agent’s availability statuses instantly at a glance at the team level.

Self-Reporting

Let agents set their status on their own to avoid unnecessary micro-management.

Accurate Routing

Never route or transfer an incoming call to an unavailable agent ever again.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

User Management

Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.

Call Monitoring

Listen in on calls, coach your agents, or join the conversation directly to give your customers the best experience possible.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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