Agent Status

Get an instant snapshot of your team’s availability with Agent Statuses. Allow employees to change between “Online”, “Idle”, and “Offline” on the fly for streamlined routing.

Availability at a glance.

Instant Insights

See all your agent’s availability statuses instantly at a glance at the team level.


Let agents set their status on their own to avoid unnecessary micro-management.

Accurate Routing

Never route or transfer an incoming call to an unavailable agent ever again.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.