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User Management

Save time and make the transition to CloudTalk seamless by uploading users, assigning permissions, and transferring call queues and ringing strategies in bulk via CSV or open API.

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Agents, assemble!

Bulk Upload

Let your team leads or IT upload users and assign top-level permissions in bulk via CSV or open API.

Team Sensitive

Assign skills, levels and permissions per user or group, and quickly set up your entire team.

Ringing Strategies

Manage ringing strategies (e.g., Round Robin, FFA, Ring All) & call queues per group.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story

Other features you might like

Agent Status

Allow your agents to set their own status so you can get an accurate snapshot of your entire team’s availability.

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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