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Unlock Call Insights in Seconds with Transcript Search
Find exactly what matters—what customers say, what agents commit to, and what drives outcomes. With Transcript Search, you can instantly analyze thousands of calls to find keywords, reveal trends, enhance conversations, and make smarter, data-driven decisions.

We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
What is Transcript Search?
Transcript Search is a technology that uses artificial intelligence (AI) to help you find specific words or phrases within transcribed calls quickly and easily.
It works by scanning call transcripts and filtering only the calls that contain your search terms, highlighting those exact words in the text.
This feature helps businesses and agents focus on the most relevant parts of each call, saving time and improving efficiency.
In summary, Transcript Search allows you to quickly access key information from calls, making it easier to understand customer needs and respond effectively.

How Does Transcript Search Work?
AI Transcript Search lets you analyze your calls in a few clicks. It’s like browsing Google—but instead of the web, you search through your call transcripts. Conversation intelligence analyzes the content of the calls in real-time, identifying key terms, phrases, and patterns.
When you type a word or phrase, the tool filters in real-time. It finds the call transcript that contains the exact words you’re looking for, just like Google does with your searches.
You can view all the results for a quick overview. Alternatively, you can click on a specific call to explore that conversation further, just like clicking a link to learn more about a topic.

How To Set Up Auto-Answer?
- In your CloudTalk Dashboard, go to Analytics > Call Logs.
- Type keywords into the search bar to instantly filter call transcripts.
- In Call Details, view all matches or click a call for a full transcript and audio.

Frequently asked questions
Everything you need to know about the product and billing.
What is the purpose of the insights transcript?
Insights transcript helps reveal patterns and trends in data, enabling better decision-making and improved business outcomes.
What shows up on my transcript?
Your transcript displays the exact spoken text, speaker labels, timestamps, and sometimes topic or call transcript sentiment analysis.
How do I get a transcript of a recording?
To get a transcript in CloudTalk, enable Call Recording and Conversation Intelligence; transcripts are generated automatically after calls.
How to improve the sentiment score in a call center?
Improve sentiment scores with agent training, personalized interactions, ongoing coaching, sentiment analysis tools, and optimized processes for better experiences.
What are the four main steps of sentiment analysis?
The four steps of sentiment analysis are: Data Collection, Data Processing, Sentiment Classification, and Data Visualization to generate actionable insights.
How to look for a voice transcription?
Use Transcript Search for fast keyword results in call transcripts or manually review call logs and recordings.
How do you get transcripts of records?
On the Expert plan, enable Speech-to-Text via Support, then create workflows in CloudTalk to transcribe and optionally export calls.
How much does Transcript Search cost?
Transcript Search costs $9 per agent/month and includes AI features like Call Transcription, Topic Extraction, Sentiment Analysis, and Call Summaries.
What is an interview transcript analysis example?
An example: Code “Performance issues” for “The loading time is a big issue for many users” to identify common pain points in transcripts.
What are call transcript analysis techniques?
Call transcript analysis techniques include keyword search, sentiment analysis, topic extraction, and conversation pattern recognition.
What are the call transcript analysis categories?
Categories include sentiment, topic, keyword frequency, talk-to-listen ratio, and emotion detection to better understand call content.



Still have questions?
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