Unlock Call Insights in Seconds with Transcript Search
Find exactly what matters—what customers say, what agents commit to, and what drives outcomes. With Transcript Search, you can instantly analyze thousands of calls to find keywords, reveal trends, enhance conversations, and make smarter, data-driven decisions.
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Spot What Matters, Faster
Cut Search Time
Transcripts provide an accurate written record and are faster to search than recordings, so your team can focus more on data analysis.
Improve Customer Experience
Easily identify recurring issues and understand customer needs better, so you can enhance the overall experience.
Share and Collaborate
Written transcripts are easy to search, review, and share, unlocking insights that empower better team decisions.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
Transcript Search
What is Transcript Search?
Transcript Search is a technology that uses artificial intelligence (AI) to help you find specific words or phrases within transcribed calls quickly and easily.
It works by scanning call transcripts and filtering only the calls that contain your search terms, highlighting those exact words in the text.
This feature helps businesses and agents focus on the most relevant parts of each call, saving time and improving efficiency.
In summary, Transcript Search allows you to quickly access key information from calls, making it easier to understand customer needs and respond effectively.
How Does Transcript Search Work?
AI Transcript Search lets you analyze your calls in a few clicks. It’s like browsing Google—but instead of the web, you search through your call transcripts. Conversation intelligence analyzes the content of the calls in real-time, identifying key terms, phrases, and patterns.
When you type a word or phrase, the tool filters in real-time. It finds the call transcript that contains the exact words you’re looking for, just like Google does with your searches.
You can view all the results for a quick overview. Alternatively, you can click on a specific call to explore that conversation further, just like clicking a link to learn more about a topic.
Benefits of Transcript Search
Unlock Real-Time Insights from Every Conversation
Find Coaching Moments Faster
Stop wasting time listening to full call recordings. With Transcript Search, you can instantly locate specific conversations or phrases to use as real training examples. Spot exactly where agents excel, where they need support, and deliver clear, targeted feedback to help them improve faster.
Stay Protected and Compliant
Audits, disputes, or customer complaints? No problem. Transcript Search lets you instantly retrieve the precise conversations you need, without digging through endless recordings. It gives your business a reliable, searchable record of every call—helping you stay compliant and legally protected at all times.
Deliver More Personal Support
Customers hate repeating themselves. With Transcript Search, agents can quickly review past interactions, promises, or issues before picking up the call. It means faster resolutions, better context, and more personal, thoughtful service for every customer.
Turn Conversations Into Results
Every call holds valuable information—and Transcript Search makes it easy to find. Instantly surface recurring problems, track customer feedback, or spot market trends hidden in thousands of conversations. Use these insights transcript to improve products, services, and strategy before issues escalate.
How To Set Up Auto-Answer?
- 01In your CloudTalk Dashboard, go to Analytics > Call Logs.
- 02Type keywords into the search bar to instantly filter call transcripts.
- 03In Call Details, view all matches or click a call for a full transcript and audio.
Features
Other features you might like
Call Summary & Tags
Eliminate repetition and boost efficiency with AI-powered post-call Summaries & Tags.
Learn more about Call Summary & Tags
Sentiment Analysis
Get immediate feedback on your caller’s mood by following their sentiment shifts.
Learn more about Sentiment Analysis
Call Transcription
Analyze and understand your calls by automatically transcribing them with AI.
Learn more about Call Transcription
Talk/Listen Ratio
Track the Talk/Listen Ratio to provide data-backed feedback and enhance CX.
Learn more about Talk/Listen Ratio
Ready to get started?
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Frequently asked questions
Insights transcript helps reveal patterns and trends in data, enabling better decision-making and improved business outcomes.
Your transcript displays the exact spoken text, speaker labels, timestamps, and sometimes topic or call transcript sentiment analysis.
To get a transcript in CloudTalk, enable Call Recording and Conversation Intelligence; transcripts are generated automatically after calls.
Improve sentiment scores with agent training, personalized interactions, ongoing coaching, sentiment analysis tools, and optimized processes for better experiences.
The four steps of sentiment analysis are: Data Collection, Data Processing, Sentiment Classification, and Data Visualization to generate actionable insights.
Use Transcript Search for fast keyword results in call transcripts or manually review call logs and recordings.
On the Expert plan, enable Speech-to-Text via Support, then create workflows in CloudTalk to transcribe and optionally export calls.
Transcript Search costs $9 per agent/month and includes AI features like Call Transcription, Topic Extraction, Sentiment Analysis, and Call Summaries.
An example: Code “Performance issues” for “The loading time is a big issue for many users” to identify common pain points in transcripts.
Call transcript analysis techniques include keyword search, sentiment analysis, topic extraction, and conversation pattern recognition.
Categories include sentiment, topic, keyword frequency, talk-to-listen ratio, and emotion detection to better understand call content.
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