Craft personalized audio messages based on your operating hours, team’s availability or most frequent support questions, and add a human touch to your customer experience.
Upload your own custom audio files per agent, team, number or even specific call flow steps.
Add voice messages based on your operating times or when your team is out of office.
Automate top support questions with personalized messages for call flow steps.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
IT & Operations
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Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
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Salesloft
