Outbound Number

Let CloudTalk automatically select and display a phone number from your customer’s respective country, saving your agent’s time and connecting you seamlessly across borders

Look local.

Country Detection

Automatically detect and select the most relevant number based on the recipient’s country.

Build Trust

Increase pick-up rates by contacting customers from a local number they’re familiar with.

Global Coverage

Take your business seamlessly across your country’s border without breaking the bank.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Have questions?

What is an international outbound caller ID?

An Outbound Caller ID is the phone number displayed on the call recipient’s device (desk phone, Softphone, and mobile apps) when you make a call. You can display different caller IDs depending on the contact’s location.

How does outbound caller ID work?

Imagine you have a Czech, Polish, French, and German phone number, and one of your agents needs to call a client living in Germany. After the agent dials the client’s number, the system automatically selects your German phone number to be displayed on the recipient’s caller ID.

How to set up an outbound caller ID 

Your agents can manually select the best outbound caller ID, if necessary. They can choose your company’s numbers in the CloudTalk interface. You can set up a caller ID in your CloudTalk dashboard by navigating to Agents on the left-hand side, and clicking on the pencil icon next to the agent’s name. However, the system will automatically attempt to match the right phone number with the contact’s country code, provided you have a matching number in your pool of numbers.

Why should you use local presence dialing?

Outbound caller IDs help you reduce call charges because you are making phone calls from local numbers. When the client sees a local caller ID instead of an unfamiliar foreign number, he is more likely to pick up the phone.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.