24/7 Emergency Call Center Software for Every Situation

Offer rapid response for every emergency call 24/7, 365 days a year. Connect callers to correct crisis departments via IVR for free with toll-free numbers, ensure no call goes unanswered, and guarantee crystal-clear call quality to those who need it most.

Contact sales

2,900+ innovative companies run on CloudTalk call center software

The 4 Most Popular Features of Global Call Centers

ALL FEATURES →

CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Intelligent Call Routing

Create custom call flows with predefined criteria to best address your callers’ emergency needs. Reduce confusion, save up to 3 minutes on every call, and ensure help always comes in time.

LEARN MORE

Real-time Reporting

Monitor your call center activities as they happen and access the most important information anywhere and anytime. CloudTalk ensures all your data is always up-to-date across all your devices.

LEARN MORE

Seamless Integration

Integrate 35+ of the most popular 3rd party tools, including CRMs and helpdesks, to remove as much friction from your operations as possible. You’ll never have to swap between solutions again when lives are on the line.

LEARN MORE

Call Recording

Ensure you provide the best possible experience for people that need it the most. Monitor calls to ensure agents maintain proper etiquette and processes, and record calls to revisit and optimize your conduct.

LEARN MORE

For When Time and Reliability Are Key

Let the Emergency Call Center Software support your daily operations while you focus on saving lives. Deliver exceptional uptime 24/7 by dividing incoming calls evenly across your agents and quickly locate callers when every second counts.

Contact Sales

No credit card required

The Best Tools for the Job

Respond accurately to emergencies by letting callers define their situation via IVR and connecting them with the best agents for the job through skill-based routing. Assess performance during downtime with Analytics and optimize processes for the fastest call resolutions possible.

ALL FEATURES

Contact Sales

CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

ALL INTEGRATIONS

Contact Sales

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

Get Inspired by the Success of Healthcare Provides

Read Slovakia’s Ministry of Health case study

Aiding the Slovak Government’s COVID-19 Response

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more.

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident.

Naturally, CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features.

FAQ

What is an emergency call system?

An emergency call system is a service that allows callers to quickly connect with emergency responders in crisis situations. Typically operated by government agencies and emergency services providers, Emergency Call Center Software is designed to ensure that help arrives as quickly as possible when needed.

Why is CloudTalk the best Cisco, CallFire, and Twilio alternative?

Its price-to-value ratio is the main reason for considering CloudTalk as the best alternative. Starting at $25 per user/month, billed annually, CloudTalk offers many advanced features, powerful integrations, and over 160 international numbers.
To learn more, check out these comparisons:
● CloudTalk as a Twilio alternative
● CloudTalk as a Cisco alternative
● CloudTalk as a CallFire alternative

Does CloudTalk’s emergency call center software support location-based routing?

CloudTalk’s software can route emergency calls based on the caller’s location, ensuring that the nearest and most appropriate responders are dispatched quickly.

Can CloudTalk’s software record and store emergency calls for quality assurance purposes?

Yes, CloudTalk’s software includes call recording and storage capabilities, allowing you to review calls and ensure that your emergency call center provides the highest service level.