Deliver Fast & Free 24/7 Emergency Support

Offer fast response for every emergency call 24/7, 365 days a year. Connect callers to the correct crisis department, ensure no call goes unanswered and no detail unheard with CloudTalk’s Emergency Call Center Software.  

4,000+ innovative companies run on CloudTalk call center software

Offer Free Crisis Assistance to Those Who Need It the Most

Focus on saving lives while our emergency call center software supports your operations. 

Deliver exceptional uptime 24/7 by dividing incoming calls evenly across your agents when every second counts.

No credit card required

Improve Emergency Response Accuracy

Access as much necessary information as possible before even picking up a crisis call. Let callers specify their situation via IVR and connect them to the best emergency workers for their situation with call queuing to boost emergency response accuracy and efficiency.


CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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Get Inspired by the Success of Healthcare Provides

Helping the Government Respond to 500 Calls per Second During COVID-19

When COVID-19 broke out in 2020, Slovakia’s public sector faced numerous challenges, including how to handle distributing general coronavirus information, tracking cases, scheduling vaccinations, and more. 

Despite Slovakia’s Ministry of Health’s Crisis Management Department having 150+ employees, they couldn’t keep up with the number of incoming calls, and the need for a specialized hotline quickly became evident. 

CloudTalk jumped at the opportunity to help. In just a few days, we helped create an Emergency Call Center that could (and did) facilitate as many as 500 calls per second. During the outbreak’s height, the call center received up to 15,000 calls a day and provided callers with many advanced features.

To learn more about how Slovakia’s public and private sectors joined forces to curb the spread of both infection and misinformation, read our case study here


What is an emergency call system?

An emergency call system is a service that allows callers to quickly connect with emergency responders in crisis situations. Typically operated by government agencies and emergency services providers, Emergency Call Center Software is designed to ensure that help arrives as quickly as possible when needed. 

Why is CloudTalk the best Cisco, CallFire, and Twilio alternative?

Its price-to-value ratio is the main reason for considering CloudTalk as the best alternative. Starting at $25 per user/month, billed annually, CloudTalk offers many advanced features, powerful integrations, and over 160 international numbers. 
To learn more, check out these comparisons:
●  CloudTalk as a Twilio alternative
● CloudTalk as a Cisco alternative
●  CloudTalk as a CallFire alternative

Does CloudTalk’s emergency call center software support location-based routing?

CloudTalk’s software can route emergency calls based on the caller’s location, ensuring that the nearest and most appropriate responders are dispatched quickly.

Can CloudTalk’s software record and store emergency calls for quality assurance purposes?

Yes, CloudTalk’s software includes call recording and storage capabilities, allowing you to review calls and ensure that your emergency call center provides the highest service level.


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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