Pocket-easy, yet smart Callfire Alternative for your call center

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Call Quality: Globally distributed server infrastructure

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Integrations: 30+ one-click CRM & helpdesk tools

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Country Coverage: 160+ international numbers

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CallFire

Pricing

Starting at $25 per user/month billed annually, with a number of advanced features.

Starts at $99 per month with 2500 minutes/texts.

Purpose

Virtual sales and support teams of any size.

Medium and enterprise business focused on SMS marketing.

Work Administration

International Numbers

160 countries

The US and Canada

CRM

40+

26+

Analytics and Reporting

Analytics reports provide you with a holistic view of your advertising performance that can be linked to Google Analytics.

Transfers

To transfer the call, a direct phone number is required. Redirecting the call to a specific person is hard.

Caller ID

You need to use your own number for your Caller ID.

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

illustration softphone


Calling or texting outside the US?

No problem. Spread your brand voice globally with local or toll-free phone numbers from 160+ countries or port your existing numbers. All CloudTalk’s plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.

With CloudTalk, you will forget what robocall sounds like

CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.

features
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Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

Switch from CallFire

Looking for a CallFire Alternative? Look no further!

Callfire is a business communication software designed with medium and enterprise businesses in mind. While it primarily serves those interested in SMS marketing, users have the option to combine text and voice services. 

The business primarily operates in the US and Canada, and doing business overseas can incur high international calling and texting fees. In order to call or text with the service, Callfire users have to purchase credits. 

These credits, of which users are given 2,500 for $99/month, are good for both calling minutes and text messages. 

8 Best CallFire Alternatives

  1. CloudTalk
  2. Five9
  3. Ringcentral
  4. Genesys
  5. Talkdesk
  6. Justcall
  7. Aircall
  8. 8×8

#1 CloudTalk

Here’s why you should give CloudTalk a try:

  1. High-quality calls with guaranteed latency and minimal jitter
  2. Smooth workflow with our Intelligent call-routing tools
  3. Callback feature that redials the number until connected with the agent
  4. Redirecting calls during busy hours or when outside the office
  5. The call masking feature keeps your personal number private
  6. Plans start at $25/month with a free trial and demo.

#2 Five9 vs. CallFire

Five9 is a popular VoIP provider, offering a worldwide all-in-one solution for businesses looking for inbound and outbound omnichannel contact centers. Their mission is to help transform business communication in order to meet customers’ heightened expectations. But do they succeed? Let’s find out. 

What makes Five9 unique?

Five9 boasts an intuitive virtual call center interface with a wide variety of integration options. Agents will also be happy to find many features that help them streamline their daily operations, including:

  • Automatic Outbound Caller,
  • call queues,
  • Notifications,
  • call tagging,
  • Callback,
  • Transcriptions,
  • and more.

What is Five9 missing?

Despite its good selection of features, Five9 suffers from a limited amount of reporting options.

The mobile experience also leaves a lot to be desired, and the app does not support caller ID.

How is Five9 priced?

Despite its good selection of features, Five9 suffers from a limited amount of reporting options.

The mobile experience also leaves a lot to be desired, and the app does not support caller ID.

Five9 Conclusion

Five9 offers most of the things a call center could ever need. They do come up short when it comes to reporting capabilities, which could be an issue for sales managers and sales operation teams.

Furthermore, Five9’s pricing favors larger companies and is less affordable for SMBs. 

#3 RingCentral vs. CallFire

When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself. 

RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.

Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.

What makes RingCentral unique?

The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process. 

RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com. 

RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it. 

There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.

What is RingCentral missing?

Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.

Features like:

  • native sentiment analytics,
  • Speech-to-Text transcription,
  • smart dialers
  • or Skill-based routing

are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest.

How is RingCentral priced?

RingCentral’s pricing list starts with:

  1. an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
  2. Second cheapest, Standard plan will cost you $27,99 user/month,
  3. and the list goes all the way up to an Ultimate plan for $49,99 user/month.

Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).

RingCentral Conclusion

RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.

#4 Genesys vs. CallFire

Genesys provides customers with the omnichannel platform they need to run an efficient call center operation, but it comes at a higher price than many of its competitors.

Some noteworthy features of the service include campaign management, escalation management, progressive dialers, and real-time chat.

What makes Genesys unique?

Genesys features robust 24/7 customer support that is generally praised by customers.

Genesys also features advanced AI capabilities and comprehensive omnichannel support.

What is Genesys missing?

Genesys has a 90-day implementation period which is carried out by one of their partners.

Getting started with this software is therefore time-consuming, and may not be the right move for a business looking for an out-of-the-box solution.

How is Genesys priced?

Genesys’s most basic plan costs $75 per user per month.

Their intermediate plan costs $110 per user per month, and their most advanced plan costs $150 per user per month.

It’s also important to note that Genesys requires a minimum of 20 users.

Genesys Conclusion

Genesys is a great software for remote teams, and they’ve developed a robust mobile interface, so agents can stay connected even when they’re on the move.

The service is slightly more expensive than other options, so you should consider that when making your decision.

#5 TalkDesk vs. CallFire

Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automation and reliable call quality.

What makes TalkDesk unique?

Talkdesk’s wide range of Auto and Predictive dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.

Their customer support system – which includes video tutorials and the possibility for in-person training –  is also highly-regarded.

What is TalkDesk missing?

Put simply, the scope of Talkdesk’s communications capabilities is limited. It’s designed to function as a call center platform but doesn’t provide everything businesses need when it comes to messaging and video conferencing.

It also falls short in the integration department when compared to other VoIP software.

How is TalkDesk priced?

Talkdesk’s most basic plan costs $75 per user per month.

Their intermediate plan costs $95 per user per month, and their most advanced plan costs $125 per user per month.

TalkDesk Conclusion

If you’re someone who values high-quality customer service, then Talkdesk might be for you. As mentioned, their team is highly-regarded in the industry and is more than capable of attending to whatever issues their customers throw at them. That said, if you need a call center that covers all the business communication bases, you might be better off looking elsewhere.

#6 JustCall vs. CallFire

JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.

What makes JustCall unique?

JustCall stands out amongst its competitors in 3 specific areas:

  • Auto and predictive dialing,
  • telemarketing management,
  • apps for desktop and mobile devices.

What is JustCall missing?

Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.

Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.

How is JustCall priced?

Justcall’s most basic plan costs $24 per user per month. 

Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.

JustCall Conclusion

JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.

#7 Aircall vs. CallFire

#8 8×8 vs. CallFire

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.

What makes 8×8 unique?

There are 2 main advantages we want to highlight. 

Analytics. The provider went far with their focus on tracking large-scale business processes. 

The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Comprehensive integrations with software like:

  • Salesforce,
  • Slack,
  • Microsoft Teams,
  • and many more.

Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:

  • smart dialer,
  • click to call,
  • and call recording.

What is 8×8 missing?

Office is required: You need an office in the location where you want to call in order to get a number from there. 

Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.

Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

How is 8×8 priced?

The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.

Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.

Pricing for Contact Center Solution

8×8 Conclusion

8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies. 

Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.

CallFire Alternatives: The Final Verdict

We hope that you’re now a step closer to choosing the right provider.

Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk is ISO 27001:2013 and PCI-DSS certified. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

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