The customer-oriented alternative to Twilio in one word? CloudTalk!


Call Quality: Globally distributed server infrastructure


Integrations: 40+ one-click CRM & helpdesk tools


Country Coverage: 160+ international numbers

Let’s talk! Book a strategy call today!

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Plans start at 25$ per user/per month.

Payment for each feature

Credit cardless trial

Easy setup

Mobile app

Call center integrations


Caller ID

Customer History

Workflow Automation

KPI Monitoring

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms


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840 reviews


310 reviews


260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Build a worldwide presence with 160+ international numbers

If you are calling San Francisco, Mexico, Ecuador, or Monaco, CloudTalk’s 160 international numbers (with geographic or non-geographic codes) has your back and your valet. Acquiring the numbers with our system gives you the ability to call for local rates in multiple regions, therefore leveling up your international communication. What’s more, having international numbers helps even smaller businesses to build a worldwide presence and deliver a top-notch level of customer service.

So, are you ready to see your business grow globally with the right Twilio alternative now?

Jump in and out of conference calls 

Add our 3-way-calling feature to your essential business communication tools and boost your productivity. Rapidly! Increase efficiency by connecting an expert or anyone else directly to your ongoing call. What’s more, you can save time by disconnecting from 3-way calls whenever you want. The two remaining parties will be able to stay on the line and complete their call undisturbed.

What else do we offer? Unlike Twilio Alternatives, CloudTalk call center software helps you optimize your communications strategies by initiating a 3-way call during a traditional phone call. You can also put the caller on hold while you and the new joiner settle things down. 


Cloud-based call center software 

Twilio operates as a communication API service with a higher pricing point. CloudTalk is a flexible cloud-based solution that offers 50+ communication tools and 160 international numbers. Our Twilio alternative lets your team scale easily while saving your budget. So, use the cloud to centralize your essential business communication channels. Enjoy the freedom of remote working and crystal clear call audio.  

Shorten your response times with SMS and MMS messaging services

Having the right messaging features saves your agents’ time and facilitates their work. With CloudTalk’s communication tools, you can send personal messages or general notifications to your customers. Add images and gifs directly into message conversations and increase customer engagement. Unlike with Twilio API, you’ll get 10 inbound SMS free of charge.  

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Build an engaging experience with Programmable Voice features

In order to work properly, Twilio’s Voice API requires coding experience. CloudTalk offers high-end communication tools that are easy to deploy, such as Call Tracking, Call Masking, Call Forwarding, Text to Speech, and 3-way-calling. Unlike Twilio Programmable Voice, CloudTalk offers a user-friendly drag-and-drop communication architecture system. It lets you create your own IVR chains with various communication tools that handle more customer traffic at the same time.

Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.


How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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