The customer-oriented alternative to Twilio in one word? CloudTalk!

CloudTalk, the best Twilio alternative, is here to fulfill the needs of any business. No matter the size. Try a budget-friendly call center software with trained customer support that always has your back.

4 budget-friendly pricing options

Two-Factor Authentications to keep your data safe

No need for technical setup or maintenance unlike with Twilio

100+ ready-to-use communication features and 30+ most used integration

2500+ call centers and phone systems powered by CloudTalk and counting

No need for technical support.
Get clear phone calls and high performance to increase the level of customer service.

CloudTalk vs. Twilio Inc.

cloudtalk
Twilio
Pricing
There are no hidden or surprising fees. 4 various memberships fulfill all needs. Plans start at 25$ per user/per month.
You pay for each minute of calls. prices vary depending on whether it is an incoming or outgoing call, toll-free or local number.
Set up
CloudTalk is user-friendly, and so does the setup. No need for any technical support. All you need is our Onboarding portal, and you are good to go within 5 minutes.
Twilio setup consists of multiple complex steps. Most of them require technical support or programming knowledge.
Support
Have a question or technical problem? CloudTalk offers a helpdesk, video guides, an onboarding portal, and a dedicated customer support manager whenever you need it.
Offers the elementary FAQ page and customer support is reachable only via email. When starting with Twilio, all you have is the general manual.
Devices
Whether you are a desktop user or a mobile fan, CloudTalk serves your business needs on every platform. Explore both mobile app and desktop platforms.
Twilio does not offer any other option than the web-based app.
Call center performance
CloudTalk's features are focused on boosting your performance. Combine features like call flow designer, IVR, callback, skill-based routing, or after-call work and see behind the usual.
Twilio is missing some key performance features. You are able to record or route calls, but not put calls in a queue, take notes, or report call center effectiveness.
Conference calling
Invite your colleagues or external number users to a conference call. CloudTalk allows you to make not only audio but also video conference calls.
Before making conference calls, IT support is required. With their Programmable Voice tool, you need to know one of the programming languages.
Caller ID
CloudTalk’s Caller ID feature enables your agents to instantly view the caller’s name and phone number the moment the call comes in.
Most calls coming into Twilio numbers will by default show the caller’s E.164 phone number as the Caller ID. Does not allow customizable caller ID.
Data import
Import your contact lists into CloudTalk is a simple text file and get more customer information. The only thing you need is your contact list in CSV format which is used to exchange data between two systems.
You can import contacts or 5GB of data, using compressed CSV files via the Contacts API.
Integration management
CloudTalk offers you 40+ easy one-click integrations to make your day-to-day workflow more efficient. Integrate with Hubspot, Shopify, Pipedrive, Salesforce, or any other CRM and helpdesk you wish.
The Add-on Management API is designed to help you install & configure Twilio Add-ons programmatically. Zendesk and zapier integrations are available.
Reporting
Gather all the important KPIs derived from a multitude of data streams. Track everything you need from NPS, average wait time, or any other crucial metrics you need.
There are two types of common reporting interfaces - Real-time Dashboards - primarily visual graphs, and historical reports - primarily text-based tables

Comparison data is based on an analysis from Q4, 2021.



Why do companies choose CloudTalk from all Twilio alternatives?

Don’t wait for a reply that never comes. Switch from Twillio to CloudTalk. Rely on the communication tool, cloud messaging platform, and open API provider that really boosts support and sales teams’ performance. 

Work with apps you love. Unlike Twilio Flex, CloudTalk offers 30+ integration to enhance the level of customer support.

With the right integrations and service API, your employees will always have access to up-to-date information about all active customer accounts in your help desk, CRMs, or other communications platforms. 


Wondering what CloudTalk software looks like from the inside?
Here is what you don’t find in the Twilio Voice, Twilio Flex, or in Twilio alternatives 


internal numbers

Build a worldwide presence with 160+ international numbers

If you are calling San Francisco, Mexico, Ecuador, or Monaco, CloudTalk’s 160 international numbers (with geographic or non-geographic codes) has your back and your valet. Acquiring the numbers with our system gives you the ability to call for local rates in multiple regions, therefore leveling up your international communication. What’s more, having international numbers helps even smaller businesses to build a worldwide presence and deliver a top-notch level of customer service.

So, are you ready to see your business grow globally with the right Twilio alternative now? 

Jump in and out of conference calls 

Add our 3-way-calling feature to your essential business communication tools and boost your productivity. Rapidly! Increase efficiency by connecting an expert or anyone else directly to your ongoing call. What’s more, you can save time by disconnecting from 3-way calls whenever you want. The two remaining parties will be able to stay on the line and complete their call undisturbed.

What else do we offer? Unlike Twilio Alternatives, CloudTalk call center software helps you optimize your communications strategies by initiating a 3-way call during a traditional phone call. You can also put the caller on hold while you and the new joiner settle things down. 

gif 3 way calling

Cloud-based call center software 

Twilio operates as a communication API service with a higher pricing point. CloudTalk is a flexible cloud-based solution that offers 50+ communication tools and 160 international numbers. Our Twilio alternative lets your team scale easily while saving your budget. So, use the cloud to centralize your essential business communication channels. Enjoy the freedom of remote working and crystal clear call audio.  

Shorten your response times with SMS and MMS messaging services

Having the right messaging features saves your agents’ time and facilitates their work. With CloudTalk’s communication tools, you can send personal messages or general notifications to your customers. Add images and gifs directly into message conversations and increase customer engagement. Unlike with Twilio API, you’ll get 10 inbound SMS free of charge. 

Build an engaging experience with Programmable Voice features

In order to work properly, Twilio’s Voice API requires coding experience. CloudTalk offers high-end communication tools that are easy to deploy, such as Call Tracking, Call Masking, Call Forwarding, Text to Speech, and 3-way-calling. Unlike Twilio Programmable Voice, CloudTalk offers a user-friendly drag-and-drop communication architecture system. It lets you create your own IVR chains with various communication tools that handle more customer traffic at the same time.

  

Take your call center anywhere with CloudTalk mobile app

Nowadays, a mobile app is an essential part of business communication tools. With CloudTalk Go, you can handle all incoming messages from your customers. No matter where in the world you or they are. Our newest version of the mobile application offers all key features and an updated, user-friendly interface.

Empower your team with a modern approach and user-friendly mobile phone app. Enrich your communication channels with a free Twilio Programmable Alternative. 

How about the Twilio Voice alternative in your browser? 

Seamlessly set up your contact center from a web browser in just 5 minutes, easily integrate it with communications platforms you are already using, and take advantage of all competitive features we have. Manage all numbers, agents, call routings, and other intelligent features in one place. Deliver exceptional customer support. 

What are the pricing options with CloudTalk’s software? 

Is there a cheaper alternative to Twilio Voice? Of course. CloudTalk plans range between $25 and $50 per user/month paid annually ($30 – $60 per user/month paid monthly). CloudTalk, as the most flexible Twilio alternative, offers a fully customizable plan, so you can pay only for what you need. Check out our pricing options:

Who is Cloudtalk’s perfect match?

Whether you are managing international communication or focusing on local markets, CloudTalk is the best Twilio Voice alternative. Thanks to our strong compatibility with carriers all over the world, you can rely on flawless audio with minimal jitter. 

10% discount for new users

Choose CloudTalk as your go-to Twilio alternative. Start your free trial today and get 10% off for your first 3 months of membership.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.