The customer-oriented alternative to Twilio in one word? CloudTalk!

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Call Quality: Globally distributed server infrastructure

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Integrations: 40+ one-click CRM & helpdesk tools

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Country Coverage: 160+ international numbers

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twilio

Twilio

Pricing

Plans start at 25$ per user/per month.

Payment for each feature

Credit cardless trial

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Easy setup

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Mobile app

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Call center integrations

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Dialers

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Caller ID

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Customer History

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Workflow Automation

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KPI Monitoring

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2,900+ call centers and phone systems powered by CloudTalk and counting

Why do companies choose CloudTalk from all Twilio alternatives?

Don’t wait for a reply that never comes. Switch from Twillio to CloudTalk. Rely on the communication tool, cloud messaging platform, and open API provider that really boosts support and sales teams’ performance. 

Communications platform ready in 5 minutes – no setup assistance needed

Setting up your communication platform has never been easier. CloudTalk lets you scale easily. Unlike Twilio Flex or Twilio Voice, you don’t have to work with IT experts. All you need is an internet browser and a pair of headset. Then, your customer service team is ready to make the first calls and deal with incoming messages. 

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User-friendly interface to improve your communication

To increase the level of customer support, we made CloudTalk flexible. Compile the dashboard elements according to your business needs, take advantage of messaging services (MMS and SMS messages), create a custom call flow with the IVR feature and Programmable Voice, or set up welcome messages. We also added the wallboard and analytics features, so you can get the whole picture of what is going on in your call center. 

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Easy-to-use features and API installations you can do yourself

With 30+ one-click integrations and open API, CloudTalk’s phone call center software offers a unified omnichannel communication hub. All you need is to follow simple installation steps in our help center, and you are ready to switch from Twilio to its best alternative – CloudTalk.

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Customer service that truly cares

Customer experience is crucial for us. We made sure that we can answer each of your questions. To simplify your onboarding process, we’ve created an Onboarding portal with all the necessary steps. Need more? Our dedicated support team and customer success management are here to fulfill any request you might have.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

253 reviews

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4.2/5

527 reviews

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4.4/5

305 reviews

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4.5/5

253 reviews

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Build a worldwide presence with 160+ international numbers

If you are calling San Francisco, Mexico, Ecuador, or Monaco, CloudTalk’s 160 international numbers (with geographic or non-geographic codes) has your back and your valet. Acquiring the numbers with our system gives you the ability to call for local rates in multiple regions, therefore leveling up your international communication. What’s more, having international numbers helps even smaller businesses to build a worldwide presence and deliver a top-notch level of customer service.

So, are you ready to see your business grow globally with the right Twilio alternative now?

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Jump in and out of conference calls 

Add our 3-way-calling feature to your essential business communication tools and boost your productivity. Rapidly! Increase efficiency by connecting an expert or anyone else directly to your ongoing call. What’s more, you can save time by disconnecting from 3-way calls whenever you want. The two remaining parties will be able to stay on the line and complete their call undisturbed.

What else do we offer? Unlike Twilio Alternatives, CloudTalk call center software helps you optimize your communications strategies by initiating a 3-way call during a traditional phone call. You can also put the caller on hold while you and the new joiner settle things down. 

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features

Cloud-based call center software 

Twilio operates as a communication API service with a higher pricing point. CloudTalk is a flexible cloud-based solution that offers 50+ communication tools and 160 international numbers. Our Twilio alternative lets your team scale easily while saving your budget. So, use the cloud to centralize your essential business communication channels. Enjoy the freedom of remote working and crystal clear call audio.  

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Shorten your response times with SMS and MMS messaging services

Having the right messaging features saves your agents’ time and facilitates their work. With CloudTalk’s communication tools, you can send personal messages or general notifications to your customers. Add images and gifs directly into message conversations and increase customer engagement. Unlike with Twilio API, you’ll get 10 inbound SMS free of charge.  

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local numbers


Build an engaging experience with Programmable Voice features

In order to work properly, Twilio’s Voice API requires coding experience. CloudTalk offers high-end communication tools that are easy to deploy, such as Call Tracking, Call Masking, Call Forwarding, Text to Speech, and 3-way-calling. Unlike Twilio Programmable Voice, CloudTalk offers a user-friendly drag-and-drop communication architecture system. It lets you create your own IVR chains with various communication tools that handle more customer traffic at the same time.

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Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

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TALK TO SPECIALIST
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What are the pricing options with CloudTalk’s software? 

Is there a cheaper alternative to Twilio Voice? Of course. CloudTalk plans range between $25 and $50 per user/month paid annually ($30 – $60 per user/month paid monthly). CloudTalk, as the most flexible Twilio alternative, offers a fully customizable plan, so you can pay only for what you need. Check out our pricing options:

Starter 

Kick off your call center journey with unlimited inbound & intracompany calls, unlimited call queuing, and a mobile app that puts a call center into your pocket without any setup assistance. Choose from our 160+ international numbers and import your existing contacts for $25 per user per month. 

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Essential 

Boost your productivity with advanced features to make data-driven decisions. Use advanced analytics, real-time client dashboard, skills-based routing, SMS/text messaging, and workflow automation. Get these tools on top of starter features for $30 per user per month.  

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Expert

Go beyond the Twilio Inc. basics with our advanced and intuitive expert features. Explore the power of Smart dialer, Open API, Call flow designer, unlimited concurrent calls, MMS messaging, and more communication tools to optimize your response time. With the Expert membership, there comes also the SSO authentication. All for $50 per user per month. 

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

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Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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