Be free of wires. Run a cloud-based call center with a Cisco VoIP alternative
- Call Quality: Globally distributed server infrastructure
- Country Coverage: 160 countries
- Online Team Management: Scale your team as you need to
Let’s talk! Book a strategy call today
CloudTalk |
 Cisco VoIP |
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| Pricing | Starts at $25 per user/month | Information is not available. |
| Platform | Desktop, mobile app, as well as a dashboard. | Does not offer a mobile app. |
| Remote-work-ready |
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| Integrations | 40+ industry-top CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive and others. Open API is available. | Integrates only with other Cisco products. |
| SMS/MMS | Personal messages or general notifications. Add images or gifs. | Does not offer this feature. |
| Voicemail |
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| Workflow management |
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| Speech to text |
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| Queue management |
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| Customer history |
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Thousands of companies shifted their call centers to CloudTalk and the number is growing
Explore a unique price-value
the ratio of Cisco VoIP phone system alternative
Effective real-time reporting for KPIs tracking
Making key decisions in real-time is an essential part of a successful business. Gain a competitive advantage by monitoring, analyzing, as well as measuring the performance and efficiency of your call center. Keep an eye on what is happening with a real-time Wallboard. Dig deeper into complex statistics on calls, agents, and call queues, all in one place.
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Reach locals worldwide with international calling
Spread your wings and discover new opportunities in the global market. CloudTalk, the out-of-the-box Cisco VoIP alternative, offers 160+ international numbers that allow you to reach more customers without a need to open new offices. Choose the numbers you like and set up custom greetings for each country. You can even create your own call transfering rules.
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#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.5/5 – 225 reviews
4.3/5 – 347 reviews
4.5/5 – 272 reviews
4.5/5 – 225 reviews
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Learn how to turn the data into successful business decisions
Looking for new ways to satisfy your clients, predict their demands, and boost team output? Call statistics allow you to identify gaps in team efficiency, reduce costs, and most importantly, understand your customers’ needs and preferences. Implementing call monitoring, call statistics, and agent monitoring along with emotional analytics is the best strategy to do this.
Call globally for local rates and save on budget
Make calls to 160 countries with no need to have physical phone lines. CloudTalk not only allows you to expand your customer base. With 160 international numbers and toll-free numbers, you can call for local rates.
Choose numbers from countries that matter the most to your business. Already have a phone number? We can easily port it to CloudTalk
Out-of-the-box integrations and intuitive API
Make your work more efficient with the tools you love. CloudTalk is an open-API system. It creates a wide scale of possibilities for one-way or two-way synchronization with many external systems. If you wish to work with Zapier, Zendesk, Hubspot, or Salesforce, we have you covered.
With our open API feature, your employees can always access up-to-date information in all your customer interaction systems.
Watch how CloudTalk works
we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does free trial work?
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is an user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
Do you provide discounts for new customers?
Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.
