Be free of wires. Run a cloud-based call center with a Cisco VoIP alternative

CloudTalk VoIP software is the best Cisco alternative for every open-minded and ambitious mid-market business.

Plans with tailored-made pricing according to your needs – starting at $25 per user/month

5 minutes of setup and full onboarding

Mobile app for a fully remote work experience

SIP trunking, IVR, Call Flow designer, and other 50+ ready-to-use features

Real-time monitoring and other advanced analytics tools

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2500+ call centers and phone systems powered by CloudTalk and counting

Take your phone system to the cloud.

With CloudTalk, you can make real-time, data-driven decisions. Maintain an
outstanding quality thanks to advanced features. All within an intuitive interface. 

CloudTalk vs. Cisco VoIP

Cloudtalk
Cisco VoIP
Pricing 3 types of membership according to your needs. Plans start at $25 per user/ month. We offer tailor-made options. Billed annually. Information is not available.
Platform CloudTalk provides all platforms you may need. Desktop and mobile app, as well as a dashboard for your web browser. Does not offer a mobile app. The system might not work properly if you connect it to hardware phones other than Cisco 7940 and 7960 IP Phones.
Remote-work-ready
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The Onboarding When starting with CloudTalk, you have your own onboarding specialist to introduce our system. We also offer a complete Onboarding portal, knowledge base, and video tutorials. It can be difficult to start using Playvox due to a complicated knowledge base arrangement.
Integrations Seamlessly integrates with 40+ industry-top CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, Zapier, and Zoho CRM. Open API is available. Integrates only with other Cisco products.
Call queue CloudTalk offers built-in analytics, so you can make data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting with various filters. Allows users to place calls in a set queue until they are ready to answer them.
Automation features CloudTalk offers IVR, Skills-based routing, Call flow designer, AWC, Workflow automation, and several other features to improve your productivity. Make scalable dial plans and set rules that determine which call types are allowed. Furthermore, you can create a preferred path to place a call and more.
Call transferring CloudTalk offers several calls transferring options - Automatic Call Distribution, Skills-based routing, Preferred agent, IVR and others. Allows call transferring between the landlines.
Desktop notification When a call comes in, CloudTalks will automatically alert you with a notification, so you instantly know who is calling. You can adjust your notification settings according to your preferences. Does not offer this feature.
SMS/MMS Send your customers personal messages or general notifications. Add images and gifs directly into message conversations to increase client engagement. Does not offer this feature or its alternatives.
Voicemail
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Workflow management
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Speech to text
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Queue management
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Customer history
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Campaign management
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Comparison data is based on an analysis from Q2, 2022.

Explore a unique price-value
the ratio of Cisco VoIP phone system alternative

Effective real-time reporting for KPIs tracking 

Making key decisions in real-time is an essential part of a successful business. Gain a competitive advantage by monitoring, analyzing, as well as measuring the performance and efficiency of your call center. Keep an eye on what is happening with a real-time Wallboard. Dig deeper into complex statistics on calls, agents, and call queues, all in one place.

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Reach locals worldwide with international calling 

Spread your wings and discover new opportunities in the global market. CloudTalk, the out-of-the-box Cisco VoIP alternative, offers 160+ international numbers that allow you to reach more customers without a need to open new offices. Choose the numbers you like and set up custom greetings for each country. You can even create your own call transferring rules.

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Save 60% of your bills simply by choosing CloudTalk 

Making the break-though on the mid-size market may cost a lot of money and time. Choose CloudTalk as your Cisco VoIP PBX alternative and save both. When using CloudTalk, you don’t rely on phone wires. 

Therefore, the calling rate for the recipient region determines how much you pay. Using CloudTalk, you can easily automate, digitalize, and improve your workflow.

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Learn how to turn the data into successful business decisions

Looking for new ways to satisfy your clients, predict their demands, and boost team output? Call statistics allow you to identify gaps in team efficiency, reduce costs, and most importantly, understand your customers’ needs and preferences. Implementing call monitoring, call statistics, and agent monitoring along with emotional analytics is the best strategy to do this. 

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Call globally for local rates and save on budget

Make calls to 160 countries with no need to have physical phone lines. CloudTalk not only allows you to expand your customer base. With 160 international numbers and toll-free numbers, you can call for local rates. 

Choose numbers from countries that matter the most to your business. Already have a phone number? We can easily port it to CloudTalk.

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Out-of-the-box integrations and intuitive API

Make your work more efficient with the tools you love. CloudTalk is an open-API system. It creates a wide scale of possibilities for one-way or two-way synchronization with many external systems. If you wish to work with Zapier, Zendesk, Hubspot, or Salesforce, we have you covered. 

With our open API feature, your employees can always access up-to-date information in all your customer interaction systems.

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See what 40+ integrations offer you

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What is a VoIP phone system and why do you need one?

Looking for sophisticated yet intuitive ways to increase your sales and support teams’ efficiency? Voice Over Internet Protocol (VoIP) software from CloudTalk is just the right path to do so.

1.

It turns your voice into digital signals (data packets) using codecs and sends it over an IP (Internet Protocol) network to the recipient. 

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2.

The solution allows you to make calls from any computer, VoIP phone, or another device with an internet connection. 

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3.

A VoIP phone system stores all your data in the cloud which you can monitor through an online dashboard. On this dashboard, you can also modify your contact list and apply additional settings and automation. 

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Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

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+421 2 212 93 555

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How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.