Make Unlimited
Concurrent Calls

Make or receive an unlimited number of simultaneous calls through your entire organization while keeping call quality high and operations intact. Use your team’s total capacity for more efficient customer service and sales.

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Call Without Constraints

Improve Efficiency

Be more effective by handling as many inbound and outbound calls as you like, all at once.

End Procrastination

Unlock your team’s full potential and support productivity with continuous call handling.

Enhance Call Quality

Maintain the highest possible call quality, regardless of the number of parallel calls.

What are Unlimited Concurrent Calls?

Concurrent calls feature lets your call center handle multiple phone calls simultaneously. With the Unlimited Concurrent Calls feature, your team can manage an infinite number of incoming and outgoing calls at the same time, ensuring that no customer has to wait due to a busy line. 

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How Unlimited Concurrent Calls Work?

The Unlimited Concurrent Calls feature uses advanced VoIP technology to manage multiple calls on the same network without any loss of quality or connection stability.


When your agents handle concurrent lines, the system dynamically allocates bandwidth and resources to ensure smooth communication across all lines.

This means that even during high-traffic periods, your call center can operate efficiently, allowing agents to switch between calls seamlessly and maintain consistent service standards.

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Benefits of Unlimited Concurrent Calls

Improve Customer Experience

Answer calls promptly, even during peak times. Reduce wait times and customer frustration, leading to higher satisfaction, loyalty, and a stronger brand image. 

Optimize Resource Utilization

Use your available agent resources to the fullest by distributing incoming calls efficiently. Prevent agent idle time and ensure balanced workloads, boosting agent productivity.

Enhance Business Continuity

Ensure that your business operations run smoothly, even during unexpected spikes in call volume. Keep communication uninterrupted with unlimited phone calls.

Extend Your Calling Capacity 

Scale effortlessly as your business expands. Handle increased call traffic without needing additional infrastructure or facing capacity issues and grow without constraints.

Talk to customers without limits.

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How to Set Up Unlimited Concurrent Calls?

01

In the CloudTalk interface menu, click on “Agents”.

02

In the top right corner, select “Add new agent” or click on a pencil next to an existing agent.

03

Scroll down the basic settings and locate “Maximum number of calls”.

04

In the roll-down menu, you can choose how many concurrent calls an agent can get. It can be from two phone calls at once to an unlimited call count.

05

To set the Unlimited Concurrent Calls, choose the “Unlimited” option.

06

Scroll to the very bottom and press “Save changes”.

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Have questions?

What are Concurrent Channel and Calls Per Second limits?

Concurrent Channel and Calls Per Second (CPS) limits refer to the restrictions placed on the number of simultaneous calls (concurrent channels) and the rate at which new calls can be initiated per second (CPS). These limits are often set by your VoIP provider and can impact your call center’s capacity to handle high volumes of calls. Exceeding these limits can result in call failures or delays.

What does the term concurrent calls mean in ITSP or VoIP?

In ITSP (Internet Telephony Service Provider) or VoIP (Voice over Internet Protocol), concurrent calls refer to the number of phone calls that can be handled simultaneously over a single connection. This capability is crucial for call centers and businesses that need to manage multiple customer interactions at once, ensuring efficient communication without overloading the system.

What is a concurrent call path?

A concurrent call path refers to the specific route that each simultaneous call takes through a network. In VoIP systems, these paths are virtual channels that allow multiple calls to occur at the same time. The number of concurrent call paths available determines how many calls can be made or received simultaneously without affecting call quality.

What is the concurrent call limit?

The concurrent call limit is the maximum number of phone calls that can be handled at the same time by your VoIP system or service provider. This limit is determined by the infrastructure’s capacity, including bandwidth, available call paths, and the terms set by your VoIP provider. Exceeding this limit can result in dropped or blocked calls.

What is a simultaneous call?

A simultaneous call is a phone call that occurs at the same time as another call on the same network or system. In a business setting, the ability to handle simultaneous calls is essential for maintaining smooth operations, especially in environments like call centers where multiple agents need to be on calls concurrently.

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