Top 12 VoIP Alternatives in 2024: Find Your Match
By Silvana Lucido-Balestrieri
| 25. April 2024 |
VoiP, Call Center
By S. Lucido-BalestrieriSilvana Lucido-Balestrieri
| 25 Apr 2024 |
VoiP, Call Center
    By S. Lucido-BalestrieriSilvana Lucido-Balestrieri
    | 25 Apr 2024
    VoiP, Call Center

    Top 12 VoIP Alternatives in 2024: Find Your Match

    The VoIP services market is expected to reach US$ 354.7 Bn by 2032, showcasing its ongoing expansion.

    This means that as time goes on, more VoIP options become available, making it harder to find the right fit. Will it have all the features you need? Will it work well with the tools you use every day?

    Keep calm. In this article, you’ll find the top 12 VoIP alternatives available on the market today and a complete article on how to choose the right solution for your business.

    Key Takeaways

    • Each VoIP offers unique features and advantages tailored to different business sizes and needs, such as analytics-driven insights, scalability, and ease of use. Discover what sets them apart.
    • To find the right VoIP alternative, we will highlight the most important aspects you should focus on when choosing your next VoIP solution, such as integrations and reliability.

    Top 12 VoIP Alternatives for Your Business

    Find below a comparison table showcasing the Top 12 VoIP alternatives, evaluating some key features:

    Power Dialing

    Call Flow Designing

    International Numbers

    160

    Yes, but not user-friendly

    Not mentioned how many

    25 countries

    Not mentioned how many

    Yes, but not user-friendly

    +100 countries

    +20 countries

    +90 countries

    They require a purchase and drop after 2 hours

    WhatsApp

    Yes, but the call quality can be affected

    MagicJack

    Yes, by buying prepaid calling credits

    Spoke Phone

    Yes. Fees vary by country

    And now, let’s take a look at their pros and cons, based on user reviews.

    #1 Cloudtalk

    Cloudtalk has been awarded the G2 Best Software Awards 2024 in the “Top 50 Best Customer Service Software” category. It’s tailored to streamline workflows and empower managers with integrated analytics, making it a go-to for customer service and sales teams.

    With over 70 features, including Power Dialing, +160 International Numbers, Call Flow Designing, and Artificial Intelligence, Cloudtalk offers valuable insights for optimizing communication strategies.

    In addition, its seamless integration with leading CRM and helpdesk software such as Hubspot or Salesforce ensures real-time call data collection.

    CloudTalk’s exceptional stability, reliability, and user-friendly interface further set it apart, minimizing the learning curve and enabling teams to adapt and maximize its capabilities swiftly.

    Pros

    Apart from the mentioned above, other benefits of Cloudtalk include:

    • 24/7 customer support.
    • Ease of setup and use.
    • Great call quality, including international where most providers usually fail to provide a good service.
    • It offers standard and toll-free calling options, enabling businesses to scale and expand their reach internationally and cater to a diverse customer base.

    Cons

    • Limited video features, as it primarily focuses on voice calling.
    • Inability to resize window during a call.

    #2 RingCentral

    RingCentral stands out as a VoIP provider due to its cost-effectiveness, ease of setup, and robust feature set. 

    Additionally, RingCentral’s VoIP systems are highly scalable, allowing businesses to integrate and manage advanced features and services using an API

    Furthermore, RingCentral’s compatibility with various devices and integration with popular CRM tools like Salesforce makes it a versatile and convenient option for businesses that want to grow.

    Pros

    • Wide range of communication tools like VoIP telephony, video conferencing, and team messaging.
    • Reliability  and high-quality communication services,
    • Support for mobile and remote workforce.

    Cons

    • Strict contract policies.
    • Lack of customization for conference call greeting messages.
    • Limited customer support.
    • The system’s flexibility and extensive features can lead to user errors.

    #3 Dialpad

    Dialpad is a VoIP provider that offers a fully unified business communications platform, including voice, video, messaging, and contact center solutions.

    Dialpad’s services are cloud-based, allowing businesses to make phone calls over the Internet, and they offer features such as call recording, call forwarding, and AI-powered collaboration tools.

    Pros

    • Ease of use.
    • AI-Powered Features.
    • Reliable and high-quality audio for voice calls.

    Cons

    • Limited native integrations.
    • Limited functionality for free/low-cost plans
    • The setup process takes longer than expected.

    #4 OpenPhone

    OpenPhone is a VoIP provider that offers business phone services to help companies work more efficiently. 

    It provides automation features like texting auto-replies, IVR functionality for call routing, and integrates with various business apps such as Slack, Gmail, and Zapier. 

    Pros

    • Simple and well-organized.
    • User-friendly mobile app.
    • Fast and responsive customer support.

    Cons

    • Limited video capabilities.
    • Lack of VoIP landline phone support.
    • Slow customer support response times.

    #5 8×8

    8×8 offers a unified VoIP platform, allowing users to benefit from chat, voice, and video solutions from anywhere using any device

    It offers a wide range of features, including a modern cloud-based phone system, voice quality in the office or on the go, and analytics.

    Pros

    • Scalability, which allows businesses to adapt to their communication needs
    • Ease of use and configuration.
    • Integration capabilities.

    Cons

    • There may be room for improvement in terms of responsiveness and support quality.
    • Complex refund policy.
    • Limited international phone numbers.

    #6 Vonage

    Vonage is a cloud communications provider operating as an Ericsson subsidiary that offers VoIP services for businesses and residential customers. 

    Vonage stands out for its emphasis on authenticating businesses to prevent fraud, its user-friendly interface, and high-quality communication services.

    Pros

    • It offers a range of features, including unlimited calls and SMS messages.
    • Training functionalities.
    • It offers flexibility for businesses, with plans that cater to different needs.

    Cons

    • Limited security features.
    • Limited analytic features.
    • Lack of live support.

    #7 Google Voice

    Google Voice is a VoIP service provided by Google that offers a U.S. phone number for calls, voicemails, and text messages to people with a Google account.

    It works by using VoIP technology to let users make and receive calls and texts via an internet connection, and it includes features such as call forwarding, SMS capabilities, voicemail transcription, spam call detection, and Google Calendar and Google Meet integrations.

    Pros

    • Competitive rates for international calls.
    • Seamlessly connect with other Google services like Gmail and Calendar.
    • Unlimited calling within the US and Canada.

    Cons

    • It is only available in the US and Canada.
    • Lack of advanced collaboration features, such as auto-replies and shared access.
    • Limited Integration, as it only integrates with other Google apps.

    #8 Zoom Phone

    Zoom Phone is a VoIP service developed by Zoom, a popular video conferencing platform with over 300 million daily users.

    It offers a range of services beyond a traditional PSTN line, including video communication, inbound and outbound calls, toll-free numbers, and internal unlimited and free routing.

    Pros

    • It is one of the cheapest VoIP services.
    • User-friendly interface and ease of use.
    • A solid set of features for inbound and outbound calls.

    Cons

    • Limited integration capabilities.
    • While it’s budget-friendly, certain additional features come at a high cost (e.g., fax).
    • Features are more restricted compared to Zoom meetings.

    # 9 Skype

    Skype allows users to make free or low-cost calls across the Internet to other Skype users, their cell phones, or VoIP and PSTN lines.

    It is a widely used VoIP service with over 5 million users at any given time, offering features such as free calls between Skype users, low-cost international calling rates, instant messaging, video calls, and document sharing.

    Pros

    • Affordability.
    • Ease of use.
    • Versatility, as it works on various devices, including computers and mobile devices.

    Cons

    • Users have reported issues with call quality.
    • Limited security.
    • Difficult to set up for large conferences.

    #10 WhatsApp

    WhatsApp is a messaging application that uses VoIP technology to enable voice and video calls over the Internet.

    It is a popular communication tool that allows users to make voice and video calls, send messages, and share files, among other features.

    While WhatsApp is not a traditional VoIP service, it does use VoIP technology to facilitate voice communication.

    Pros

    • Ease of use and user-friendly interface.
    • Quick replies and automated messages.
    • Free to use.

    Cons

    • Limited availability in some countries.
    • Limited business features, as it is primarily a messaging app.
    • Limited customer support.

    #11 Magic Jack

    MagicJack was founded in 2007 by Dan Borislow and Donald Burns. It has evolved from a simple home phone alternative to offering features like mobile phone calls, voicemail, and text messages. 

    It’s a VoIP provider that offers Internet-based telephone services in the United States and Canada, providing nationwide VoIP and cellphone services.

    Pros

    • Affordability.
    • Simple setup.
    • Unlimited Calls in the US, Canada, Puerto Rico, and the US Virgin Islands.

    Cons

    • Limited features compared to other VoIP alternatives.
    • Lack of security features.
    • Lack of scalability.

    #12 Spoke Phone

    Spoke Phone is a leading VoIP provider that offers simple customization for Caller ID settings. 

    It is trusted for over 250,000 conversations daily, integrating with various platforms, personalizing conversations, driving productivity, and ensuring compliance.

    Pros

    • Integration with various software such as HubSpot, Zoho, and Salesforce.
    • Scalability.
    • Advanced features such as call queues, real-time dashboard, and conversation intelligence.

    Cons

    • Limited customer support.
    • Limited Mobile App functionality.

    What Is the Best VoIP Alternative

    In summary, there are numerous VOIP options available, each suited to different business needs and budgets. 

    Ultimately, your choice depends on what your business requires. 

    However, Cloudtalk stands out thanks to its satisfied customers who love features like the Power Dialer, over 160 international numbers, Call Flow Designing, and integrations.

    If you want to see for yourself, you can book a free demo using this link.

    VoIP Alternatives FAQs

    Is it worth switching to VoIP?

    Switching to VoIP is worth considering due to its potential for cost savings, advanced features like scalability and mobility, and integration capabilities with other business applications. 

    However, it’s crucial to evaluate your specific needs and the reliability of your internet connection before implementing it.

    How much does the VoIP system cost?

    The cost of a VoIP system can vary depending on several factors, including the provider, the features you choose, the number of users, and any additional services you may need. Typically, VoIP alternatives offer different pricing plans based on these factors.

    What are the different types of VoIP?

    There are various types of VoIP technology, including hosted VoIP, premise-based VoIP, SIP trunking, analog telephone adapters (ATA), and hybrid VoIP systems. Each type offers unique features and considerations for implementation and cost.

    Will VoIP replace cellular networks?

    While VoIP has gained popularity and offers many advantages, it’s unlikely to completely replace cellular networks. Cellular networks have their infrastructure and provide widespread coverage, especially in areas where internet connectivity may be limited.

    Is VoIP better than landline for business?

    Whether VoIP is a better alternative than a traditional landline for business depends on the specific needs and circumstances of the business, and ultimately, the decision between VoIP and a traditional landline depends on factors such as cost, features, scalability, mobility needs, and reliability preferences.