Looking for a reliable Dialpad alternative?

  1. Call Quality: Guaranteed latency and minimal jitter
  2. Features: 70+ ready-to-use tools
  3. Country Coverage: 160 international numbers

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CloudTalk
Cloudtalk
Dialpad
Integrations management
Campaign management
Campaign analytics
Automatic lead distribution
Call tagging
Smart dialer
Open API
Dedicated onboarding & support manager

2500+ call centers and phone systems powered by CloudTalk and counting

Curious how does it look inside CloudTalk?

Take a closer look how it looks from the inside and book a strategy call to get a tailor-made tool for your business.

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Reliable integrations

Unfortunately, Diapad provides integration with only a few CRMs. Such as Office 365, Linkedin, etc. CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk, or CRM systems.

  • Pipedrive
  • Zendesk
  • Zapier
  • Salesforce
  • Hubspot

Wide automations possibilities

CloudTalk has many automation features that make your business run efficiently. If there is an unanswered phone call, Callback allows you to automatically contact the customer back.

Our flagship tool, Smart dialer, compiles a list of numbers and lets you call through them with a single click. Further, Workflow automation is an effective way of streamlining business processes.

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features

Rich portfolio of features

Besides automation, CloudTalk offers 50 + advanced tools to enhance your services. Let your agents handle the most suitable cases with Skill-based routing

Choose custom music and Personalized greetings based on specific situations. Another handy feature, Agent status, enables your employees to set up their availability. It distinguishes which agent is unoccupied at the given moment.

Advanced sound quality

Say goodbye to jitter and latency. Enjoy crystal-clear sound without interruptions. Forget drop calls or other system bugs.

If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

call quality

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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More benefits

Here are three additional reasons to consider CloudTalk.

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Simple set-up in 5 minutes

Setting up your phone system has never been easier. You can use CloudTalk in just a few minutes. You don’t need to invest in any expensive phone hardware.

effective workflow

Follow your performance

Aren’t you satisfied with the team’s performance? Uncover the strengths and weaknesses in your customer and sales team through CloudTalk smart metrics.

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Easy scalability and management

CloudTalk is very intuitive, user-friendly phone software. You can manage your VoIP call center in real-time, add agents, and numbers, and set up everything you need in just a few minutes.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.