Looking for a reliable Dialpad alternative?

01

Call Quality: Guaranteed latency and minimal jitter

02

Features: 70+ ready-to-use tools

03

Country Coverage: 160 international numbers

Book a strategy call with us

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logo dialpad2

Dialpad

Pricing

Starts at $25 per user/month

Starts at $15 per user/month

International numbers

160

70

Integrations management

Campaign management

Campaign analytics

Automatic lead distribution

Call tagging

Smart dialer

Open API

Dedicated onboarding & support manager

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

features

Rich portfolio of features

Besides automation, CloudTalk offers 50 + advanced tools to enhance your services. Let your agents handle the most suitable cases with Skill-based routing

Choose custom music and Personalized greetings based on specific situations. Another handy feature, Agent status, enables your employees to set up their availability. It distinguishes which agent is unoccupied at the given moment.

Advanced sound quality

Say goodbye to jitter and latency. Enjoy crystal-clear sound without interruptions. Forget drop calls or other system bugs.

If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

call quality

Reliable integrations

Unfortunately, Diapad provides integration with only a few CRMs. Such as Office 365, Linkedin, etc. CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk, or CRM systems.

  • Pipedrive
  • Zendesk
  • Zapier
  • Salesforce
  • Hubspot

Wide automations possibilities

CloudTalk has many automation features that make your business run efficiently. If there is an unanswered phone call, Callback allows you to automatically contact the customer back.

Our flagship tool, Smart dialer, compiles a list of numbers and lets you call through them with a single click. Further, Workflow automation is an effective way of streamlining business processes.

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Curious how does it look inside CloudTalk?

Take a closer look how it looks from the inside and book a strategy call to get a tailor-made tool for your business.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

GET STARTED

Connect Agents, Customers and Other Software, Together in the Cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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