Create and access notes taken during or after calls at any time. Pick up where you left off and use relevant data from past interactions to build better relationships with your customers.
Take notes of any relevant information during or post-call and save them for future use.
Access notes at any time in the app, on-call with customers, or in your Dashboard or CRM.
Use information from past conversations to prepare for calls, get context, and build better relationships.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See Nokia customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See Glovo customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See DiscoverCars customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See MyHeritage customer story
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
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