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Call Notes

Create and access notes taken during or after calls at any time. Pick up where you left off and use relevant data from past interactions to build better relationships with your customers.

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Take Notes

Take notes of any relevant information during or post-call and save them for future use.

Always At Hand

Access notes at any time in the app, on-call with customers, or in your Dashboard or CRM.

Better Engagement

Use information from past conversations to prepare for calls, get context, and build better relationships.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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Other features you might like

Contact Tags

Assign customized tags to your contacts, sort them into categories and quickly identify each of them by their tag.

Customer Details

Access all customer or prospect data, including recent calls and CRM profiles before, during and after the call.

Call Tagging

Label phone calls and track types of interactions, goals, outcomes and many other performance related metrics.

Personalized Messages

Customize different steps in your customer journey and use pre-recorded audio messages to connect with customers.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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