Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Delayed voice, jitter, or drop calls can be annoying. Not talking about the negative impact on your business. We have a solution. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.
Enjoy crystal-clear sound with no interruptions. CloudTalk partners with 9 data centers around the globe to achieve top-class calls, speed, and reliability.
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
Looking for a Grasshopper Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your Grasshopper alternative.
After all, Grasshopper does have a number of limitations to worry about. The solution lacks several core VoIP features users may expect, including call recording, power dialers, and click–to–call.
But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top X competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
12 Best Grasshopper Alternatives
So, without further ado, let’s take a look at the competition:
CloudTalk
Ringcentral
Vonage
Google Voice
DialPad
Nextiva
eVoice
Phone.com
8×8
Talkroute
Aircall
OpenPhone
#1 CloudTalk
Here’s why you should give CloudTalk a try:
High-quality calls with guaranteed latency and minimal jitter
Smooth workflow with our Intelligent call-routing tools
Callback feature that redials the number until connected with the agent
Redirecting calls during busy hours or when outside the office
The call masking feature keeps your personal number private
Plans start at $25/month with a free trial and demo.
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
What makes RingCentral unique?
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
What is RingCentral missing?
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
Features like:
native sentiment analytics,
Speech-to-Text transcription,
smart dialers
or Skill-based routing
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
How is RingCentral priced?
RingCentral’s pricing list starts with:
an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
Second cheapest, Standard plan will cost you $27,99 user/month,
and the list goes all the way up to an Ultimate plan for $49,99 user/month.
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral Conclusion
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage Conclusion
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
Google Voice has been on the market since 2009. It offers both free and paid versions. The provider is mostly suited for small companies, but all sizes will find something to benefit from.
What makes Google Voice unique?
The free version of Google Voice offers unlimited calling within the US and Canada, which is ideal for companies with a domestic client-base.
The provider also includes Call recording in all plans.
The implementation is fairly simple. You can be up and running within minutes.
Google Voice’s customer support is there for you 24/7.
What is Google Voice missing?
In order to access Google Voice, you must have a US phone number.
The platform also lacks popular integrations, like Slack or Zapier.
Google Voice also has certain feature limitations. You won’t get Toll-free numbers, Smart dialer, Automated Call Distribution, Call monitoring, Contact management, IVR, nor reporting and analytics.
How is Google Voice priced?
A Starter pack will only cost you $10 users/month – up to 10 users, up to 10 domestic locations, and unfortunately, no international locations.
Business-worthy features are included in higher packs – Standard ($20 users/month) and Premier ($30 users/month).
Although both plans offer unlimited number of users and domestic locations, Standard plan also doesn’t include international locations.
Google Voice Conclusion
Google Voice is a well-known calling platform, although the features it offers are ideal mainly for small startups and individual entrepreneurs.
You’ll get unlimited calling within the US and Canada, call recording, and 24/7 customer support services.
On the other hand, you need a US phone number in order to use Google Voice and you won’t get several popular integrations/tools.
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
Dialpad Conclusion
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect their VoIP telephony system with thousands of non-native systems.
Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
1-4 users/monthly
Essential: $30.95 (anually minus 22%)
Professional:$35.95 (anually minus 22%)
Enterprise:$45.95 (anually minus 22%)
5-19 users
Essential:$29.95 (anually minus 26%)
Professional:$33.95 (anually minus 23%)
Enterprise:$43.95 (anually minus 18%)
20-99 users
Essential:$25.95 (anually minus 27%)
Professional:$30.95 (anually minus 25%)
Enterprise:$40.95 (anually minus 19%)
100 users
Essential:$24.95 (anually minus 28%)
Professional:$29.95 (anually minus 26%)
Enterprise:$39.95 (anually minus 20%)
Nextiva Conclusion
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
eVoice, or eReceptionist in Europe, is a little-known VoIP solution with quite a limited user base. It focuses on a similar group of entrepreneurs and SMBs like Grasshopper. But can it offer something that the other providers can’t?
What makes eVoice unique?
eVoice provides a very streamlined solution for businesses that need just baseline call center functionality. It offers:
Calls,
screen sharing,
presentation streaming,
and automated routing.
What is eVoice missing?
This provider comes with its first significant hurdle right from the start – it’s not available for European customers. It lacks a variety of more advanced features like:
For what it offers, eVoice’s price offering may seem quite steep.
The basic plan, eVoice Lite, starts at $12.99 a month.
Its other plans, which mostly vary in the number of users, available minutes per month, and numbers range between $29.99, $49.99, and $79.99.
eVoice Conclusion
At the end of the day, it’s not difficult to figure out why so few people seem to use eVoice’s services. The combination of a fairly high price point and a severely limited list of features makes this provider hard to recommend.
#8 Phone.com vs. Grasshopper
Phone.com is another provider you don’t often hear about. Nevertheless, its feature list comes packed with quite a few items if you take the time to look Let’s take a look at what that might be in the case of Phone.com
What makes Phone.com unique?
Phone.com comes with a slew of features, including:
call analytics,
call blocking,
notifications,
routing,
Click-to-call,
caller ID,
and most other things a call center may want.
What is Phone.com missing?
While Phone.com’s features certainly offer plenty, there’s a catch. Many of its best features come locked away behind a paywall.
The software only has a limited number of possible integrations, making it not ideal as a centralized call center solution.
How is Phone.com priced?
Phone.com is quite affordable as things go:
its cheapest plan starting at only $11.99 per user/month.
For people looking for a little more bang for their buck, the provider also offers two additional plans, costing $15.99 per user/month and $23.99 per user/month.
Phone.com Conclusion
Phone.com is a viable alternative for most people. However, do urge you to consider the tools you’ll need to avoid purchasing a plan only to find out that you’ll need to upgrade to access the features you want.
#9 8×8 vs. Grasshopper
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
Salesforce,
Slack,
Microsoft Teams,
and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
smart dialer,
click to call,
and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
Pricing for Contact Center Solution
8×8 Conclusion
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
Talkroute, ironically enough, is a seldom talked about VoIP provider with a focus on SMBs and scaling companies. Let’s take a look at how it compares in this regard to the other competitors on the market.
What makes Talkroute unique?
Talkroute offers users a good variety of features, including VoIP, text messaging, call forwarding and routing, meetings, call recording, caller ID, and reporting, as well as many others. It also sells itself as remote-friendly by offering apps for mobile, desktop, and web.
What is Talkroute missing?
While Talkroute provides a nice selection of VoIP features, it’s very single-minded in its execution. The software has no collaborative capabilities and doesn’t even allow users to communicate with each othe, and it lacks many integrations.
How is Talkroute priced?
Talkroute has a set of four fixed plans:
starting at $19 per month with Basic,
$39 with Plus,
and $59 with Pro.
The enterprise plan pricing is available only per request.
What’s important to mention is that these plans are limited by the number of users they can support – 1, 3, 10, or 20+ – where each additional user costs $5 per month extra.
Talkroute Conclusion
Talkroute is a good and viable solution for smaller companies that want nothing more than VoIP software. Its price point is approachable, which can compensate for some of the lacking capabilities and integrations.
#11 Aircall vs. Grasshopper
Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.
What makes Aircall unique?
Aircall excels when it comes to automations.
Aircall also features a great many useful integrations, including with:
Intercom,
Pipedrive
and Zapier.
What is Aircall missing?
Aircall lacks some essential video-calling features.
Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.
How is Aircall priced?
Aircall’s most basic plan costs $30 per user per month.
Their intermediate plan costs $50 per user per month.
The most advanced plan requires prospective customers to contact one of their agents for pricing information.
Aircall Conclusion
Aircall is a good alternative for small businesses, but certainly not all of them. Think about how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere.
OpenPhone helps small to large businesses set up international phone lines to manage both internal and external global calls or messages. You can handle all your call center interactions while working from anywhere in the world.
What makes OpenPhone unique?
OpenPhone has an intuitive user interface with applications that work on any platform. Features like call recording, customizable IVR, and extensions make OpenPhone a great solution for customer support teams
What is OpenPhone missing?
OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations.
Customers often complain about the low number of apps with which the software connects. Additionally, the Standard option only includes calling and messaging to the U.S. and Canada.
How is OpenPhone priced?
OpenPhone starts at:
$10 per month with its “Starter” plan,
followed by a $20-per-month “Premium” plan.
It also offers an “Enterprise” plan, the price for which can be attained by calling one of its sales representatives.
OpenPhone Conclusion
OpenPhone can be an efficient solution for some customer support teams, but it offers a comparatively low number of integrations. This can make call center teams less effective. While their plans are budget-friendly, calls and text messages are limited to US and Canadian numbers, which prevents global expansion. CloudTalk, on the other hand, allows you to call 160+ countries at local prices.
We hope that you’re now a step closer to choosing the right provider.
Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself!
And for more content like this, check out our site.
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