VoIP vs. Landline: Discover Pros, Cons, and More

Deciding on the best communication tool for your business? Dive into the world of VoIP and Landline, exploring the perks and pitfalls to make a savvy choice for your business.



Difference between Landline and VoIP





Relies on traditional phone equipment like corded phones and analog systems.

Utilizes internet-based equipment such as IP phones, softphones, or computer-based systems


Basic features include call waiting, caller ID, and voicemail.

Offers advanced features like virtual numbers, video conferencing, and integrations with other business applications.

Costs of Phone Hardware

Typically incurs higher costs for traditional phone hardware.

Cost varies, but often more cost-effective with a range of hardware options.

Cost of Subscription

$15-50 per line

Cost of Upgrades

$10 to upgrade to a higher-tiered plan

Cannot upgrade service

Installation/Set-up Fees

$0-200 (depending on installation rates at your location)


Internet Reliability:

Not dependent on internet connectivity; provides stability.

Relies on a stable internet connection; may be affected by outages.

Scaling and Maintenance

Scalability may be limited; maintenance typically involves hands-on repairs.

Highly scalable with easy addition of agents; requires minimal hardware maintenance.

Best For

Ideal for businesses prioritizing reliability, security, and consistent call quality. Suitable for those with an established landline network, especially if no plans for growth or scaling are in place, and advanced VoIP features are unnecessary.

Perfect for small businesses seeking snazzy features or frequently making long-distance calls through an internet connection. Well-suited for companies with remote or mobile agents, offering cost-effective international calls and smooth scalability for call centers.

Worst For

Businesses requiring advanced features, international calling, or scalability.

Businesses without a reliable internet connection or concerns about potential disruptions.

What is VoIP&How does it work?

VoIP is an acronym for a Voice over Internet Protocol. It converts voice signals into digital data packets. Those are then transmitted over the internet, with no need for traditional phone lines. Once the data packets arrive at a recipient’s end, they transform back to voice signals.

VoIP software is cost-effective, scalable, and offers a wide range of features. If you are seeking an efficient and affordable communication solution, it’s a great choice.

What is Landline for business & How does it work?

Landlines are a traditional form of telephone communication systems that use physical wires and circuit-switched networks to transmit analog voice signals. This allows them to provide consistent call quality and reliability.

While not as flexible as VoIP, landlines provide a dedicated and secure channel for voice communication, making them a trusted option for companies that prioritize stability.

Landline vs. VoIP: Which is best for your business?

Choosing the best solution ultimately comes down to your needs. If you value security and call quality above all else, a landline might be just the thing for you.

However, if you want to build an effective business, make calls all over the world for comparatively little money, and stay connected even on the go, VoIP should be your pick.


Expand business,
reach new levels



Premium features



Uptime SLA



Customer support



Countries available



Security and data monitoring

Let’s talk about
pros and cons


Reliability when you need it most

Traditional landlines boast exceptional reliability and consistent connections through wired infrastructure, making them crucial for uninterrupted business operations.

Consistent Quality for your business

In areas with unreliable internet service, a landline ensures superior sound quality and call stability, eliminating the risk of dropped calls and improving interactions.

Security for your customers

By transmitting data through dedicated lines, landline systems offer enhanced security and reduce susceptibility to interception or hacking threats compared to VoIP.

Emergency resilience

Landline phones don’t require batteries to work and are associated with physical locations, making them invaluable for outages and contacting emergency services.

Technology that’s behind the curve

As the world shifts towards digital, landline telephony lacks the flexibility offered by VoIP to make calls globally at any time, which is vital for business success.

Higher Costs Can be a Burden for Your Business

Landlines are more expensive than VoIP systems, especially due to taxes, extra fees, and additional features like voicemail, call waiting, and caller ID.

Spam Calls That Annoy Your Customers

Landlines lack specific regulations against telemarketing calls, so users may face increased susceptibility to spam calls compared to VoIP or mobile numbers.


Save Money on International Calling 

VoIP allows you to avoid expensive long-distance calling charges with automation and features like International numbers and save both your own and customers’ money.

Embrace Freedom With a Remote-friendly Solution

VoIP lets you break down geographical barriers and receive calls from anywhere with an internet connection. This possibility is invaluable for remote teams.

Adjust Your Calling Software As You Grow

VoIP adapts to your needs, no matter the size. The highly scalable and adjustable software helps you grow seamlessly both in terms of teams and tools.

Diversify Your Communication Approach

VoIP facilitates unified communications across various channels, such as voice, video, messaging, and conferencing, which improves collaboration and efficiency.

You Need a Reliable Internet Connection

VoIP relies on a stable internet connection, so you may experience delays, packet loss, and reduced call quality if your internet connection falters.

Location tracking May Be Limited

VoIP technology may fail to provide accurate location information to emergency services due to not being able to transmit accurate geographic data.

You Can Face Security Threats

Depending on the provider, VoIP can be vulnerable to security threats and cyberattacks like hacking, eavesdropping, and other malicious activities.

What is POTS and How Does it Work?

POTS, or Plain Old Telephone Service, is a conventional landline telephone system rooted in copper wires and circuit-switched technology. In operation, electrical signals carrying analog voice information traverse physical wires to connect callers. This traditional setup ensures a straightforward and reliable communication process, emphasizing consistent call quality and stability.

Despite lacking the advanced features of VoIP, POTS remains a trusted choice for businesses valuing the security and dependability offered by its dedicated infrastructure..

What is Analog and How Does it Work?

Analog technology, a cornerstone of traditional communication systems, operates by transmitting continuous electrical signals to convey voice information. Unlike digital systems, analog does not convert data into discrete packets but maintains a continuous wave representation.

In the context of telephony, analog technology uses varying electrical voltages to represent the nuances of spoken language. While lacking the digital advantages of VoIP, analog systems offer simplicity and a familiar communication experience, making them suitable for businesses that prioritize a straightforward and time-tested approach to voice communication.


Is VoIP better than landline for business?

Absolutely, VoIP is superior to traditional landlines for businesses. It offers flexibility, cost-efficiency, and advanced features. VoIP not only matches but surpasses landline quality. With advancements in technology, VoIP provides crystal-clear voice and additional features.

Is VoIP worth it for a small business?

VoIP is a game-changer for small businesses. It offers cost savings, scalability, and diverse features.

Why are people switching to VoIP phones?

VoIP offers the flexibility of using any internet-connected device, like mobile phones or laptops, as a VoIP phone. Additionally, it’s typically more cost-effective to establish than a landline setup. Moreover, all communications are encrypted, enhancing the security of VoIP systems compared to landlines.

What are the disadvantages of using VoIP?

You need a high-speed internet connection for it to function. Without such a connection, this might not be viable for you. Potential problems include delays, noise, and echoes.

Can I use my VoIP phone if there is a power cut?

VoIP services require internet connectivity to function, rendering them reliant on devices. If you’re using an on-premise VoIP system, power outages can hinder calls. However, in 2024, many VoIP providers offer mobile and Android iOS apps. These apps enable calling through cellular data on your mobile device, providing a solution even during power disruptions.

Do I need a landline if I have VoIP?

VoIP systems utilize IP packets to transmit communications online, bypassing the physical wires, lines, and cables associated with traditional landline setups. Unlike landlines, VoIP calls can be made from any internet-connected device, including laptops and mobile phones.

Why is VoIP cheaper than a landline?

VoIP phone systems are more affordable than landlines, often priced at less than half the cost. The reason behind this is their operation over your current internet connection, as opposed to landlines that require the installation of physical copper wires.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.