Effortless Call Routing for Maximum Efficiency

High call volumes can overwhelm teams, leading to frustrated customers and missed opportunities. With an easy-to-implement call routing setup, CloudTalk instantly connects customers to the right agent. No wasted time or frustration.

Cut call times by up to 3 minutes with intelligent routing for faster resolutions.
Boost agent productivity by 25% with AI-driven call distribution.
Cut wait times and increase customer loyalty by 73% with smarter call handling.

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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

HOW WE HELP

Smarter Call Routing.
Faster Resolutions.

Route Calls Based on Customers

Route calls based on customer history, location, or priority to ensure a more personalized experience. Match your clients’ needs and achieve a 20% higher CSAT than average!

Give VIP customers the priority they deserve.
Let return callers pick up where they left off.
Make every interaction feel personal on every call.

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Match Calls to the Right Agent

Automatically direct calls to agents with the right expertise for faster resolutions. Assign custom skills for individual agents or entire departments including technical expertise and languages!

Connect customers with the perfect expert every time.
Match calls by skills and language for seamless support.
Solve issues faster, boost satisfaction, and keep your team productive.

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Plug Into Your Existing Tools

Sync CloudTalk with your CRM and helpdesk tools for a unified workflow. Take full advantage of + integration and make the most of subscriptions you already pay for!

Works with Salesforce, HubSpot & Zendesk.
Real-time analytics for better tracking.
Custom workflows for sales, support & service.

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Savvy Managers Use CloudTalk to Achieve

Intelligent Call Routing

Connect callers to the right agent on the first try. AI-driven routing cuts wait times, reduces transfers by 50%, and improves first-call resolution. Match calls by skills, language, or priority for a seamless experience.

Always-On Support

AI-powered virtual agents resolve routine inquiries instantly even after hours. Cut response times by 80%, free up agents for complex cases, and ensure patients get the help they need anytime.

Scale Without Extra Staff

Handle 10x more calls effortlessly. CloudTalk’s AI optimizes call distribution, balances workloads, and adapts to peak hours. Boost efficiency by 70% while maintaining top-tier patient care.

Why CloudTalk

We get it—there are lots of options out there. So, why CloudTalk?

Handle more calls than ever before with CloudTalk

Whether you’re a startup scaling fast or an established business, our AI-powered call routing solution can make sure your team reaches the right customers at the right moment.

AI-driven call distribution ensures customers reach the right agent instantly and reduces misdirected calls.
Scale effortlessly with automated workflows, integrations for call routing in CRM, and advanced analytics.
With global coverage and 99.99% uptime, your team can stay connected anywhere.
Round-the-clock customer service that helps your team focus on customers, not troubleshooting tech.

Streamlined Communication

Smarter Call Management with Seamless Integrations

CloudTalk eliminates inefficiencies in your workflows by integrating with Salesforce, Freshdesk, Help Scout, and more.

Calls are automatically routed via API using real-time CRM and helpdesk data, ensuring every interaction is personalized and managed by the right agent.

With CloudTalk, your team works faster, smarter, and with complete visibility.

What I love most about CloudTalk is how seamless and efficient it makes managing calls. The call quality is outstanding, and the interface is incredibly intuitive. The features, like call routing, analytics, and integrations, are super helpful for streamlining customer communication. Plus, the support team is always responsive and goes above and beyond to assist. It’s a game-changer for any business!

VY P., Sales Team Leader

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Better Customer Experiences

Personalized Support, Zero Guesswork

Customers shouldn’t have to repeat themselves. CloudTalk routes calls based on history and needs, so every interaction starts with context, not questions.

This allows you to offer faster resolutions and a seamless experience.

Maintaining a productive team

Boost Productivity Without Adding More Agents

CloudTalk’s phone routing system streamlines workflows, ensuring agents handle calls efficiently and effectively. By automating call distribution and directing inquiries to the right agent, businesses see:

Faster resolutions
Higher first-call resolution rates
Reduced wait times

With balanced workloads and IVR handling routine queries, agents can focus on high-value tasks, improving engagement and retention.

AI-Powered Call Routing
That Moves at Your Speed

Slow response times dishearten customers and cost businesses. CloudTalk’s intelligent call routing system ensures every inbound call reaches the right agent instantly, lowering delays and improving customer satisfaction.

High call volume? No problem! CloudTalk automates distribution, lowering hold times and keeping your team as efficient as they can be. Setup takes minutes.

Get started with a virtual phone number and upgrade your call handling today.

Request Demo

AI-Powered Call Routing
That Moves at Your Speed

High call volume? No problem! CloudTalk automates distribution, lowering hold times and keeping your team as efficient as they can be. Setup takes minutes.

Get started with a virtual phone number and upgrade your call handling today.

Request Demo