Champion customer experience.

Turn simple one-click surveys into feedback. and feedback into opportunities to grow and improve your business.

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CloudTalk’s integration with Nicereply lets you…

Surveys At Scale

Choose when, where, and how you issue your surveys with email, in-sign, and links to maximize responses.

Task Automation

Automatically send out satisfaction surveys after finalizing a ticket, conversation, deal, or chat.

CSAT Overview

Monitor how customers view your organization and its various aspects through comprehensive reports.

CUSTOMIZATION

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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DASHBOARD-FRIENDLY

Drive employee efficiency

Get real-time insights into agent performance via CloudTalk’s Dashboard, direct initiatives such as lowering wait times, and drive competition between employees.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

Who uses Nicereply?

Nicereply is a tool that helps companies improve customer experience. If your company wants a versatile platform with different survey options, metrics, and scales to boost customer satisfaction, Nicereply is the ideal solution.

How Nicereply can be used?

Nicereply helps businesses understand their customer service through three main metrics: 1. Customer Satisfaction (CSAT) is about customers’ feelings about recent interactions. 2. Customer Effort Score (CES) identifies areas where customers face frustration in doing business with you. 3. Net Promoter Score (NPS) measures customers’ likelihood to recommend your product or service. Identify both loyal and unhappy customers, along with the reasons behind their feelings.

Is the trial free?

Yes, it is. You don’t need a credit card to begin the Nicereply trial. They have various plans tailored to your needs, depending on the number of survey responses and users in your account each month.