Call center integration
Connect your Nicereply account to CloudTalk and start collecting actionable feedback from your customers straight away. CloudTalk offers local phone numbers (140+ countries), integration with 25+ popular tools including Nicereply and 50+ advanced call center features.
Improve customer satisfaction by collecting valuable insights
By synchronizing your Nicereply account with CloudTalk, you will gather important insights from your customers right after every call made from within your contact center. These valuable and detailed insights can help you get a deeper understanding of your customers — something crucial in providing an excellent customer experience.
Integration between CloudTalk and Nicereply allows you to:
- Gather important feedback about customer satisfaction right after every call;
- Get a quick overview of performance in your team (per agent, per team, per call group, etc.);
- See the strengths and weaknesses of your contact center and uncover overall improvements over time;
- Recognize your best-performing agents according to customer satisfaction.
How can your contact center collect feedback?
After integrating CloudTalk with Nicereply, you can start collecting actionable feedback from your customers. The collection process is really simple: After the inbound or outbound call ends, the customer/caller will receive a survey via SMS/ Text Message. To set this up, you will need to use the Workflow Automation feature.
Depending on your business needs, you can decide which survey is most suitable for you:
- Customer Satisfaction Score
- Customer Effort Score
- Net Promoter Score