Why Integrate CloudTalk with Kustomer?
Set up the Kustomer integration in a few clicks and bring calling, SMS, and automated workflows directly into your support operations.
Real-time sync keeps customer data current, so agents see full context before they even pick up. Every call outcome gets tracked, tickets get created automatically, and call interactions get logged, so nothing about a conversation goes untracked.
What is Kustomer?
Kustomer is a customer service CRM platform designed to streamline support, automate workflows, and centralize customer interactions.
Call Center for Kustomer
Combine the strength of your CRM and powerful calling features with CloudTalk’s Kustomer VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
What Data Does CloudTalk & Kustomer Share?
Kustomer
CloudTalkCloudTalk processes
Kustomer & CloudTalk exchange
Kustomer Receives
How to integrate Kustomer with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Kustomer from the integration list and click + Add Integration.
- In Kustomer, go to Settings > API Keys, generate an API key, and copy the URL.
- Enter the API Key & URL Address in CloudTalk, then click Submit.
- Configure your workflow settings, including call logging and ticket creation.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you're helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don't take it from us. Here's what CloudTalk's happy customers have to say!
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Customer Support Specialist
It's simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It's also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time...
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We're a business thousands of people contact, so seeing who's calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Account Manager
Kustomer Phone Integration Benefits
Unified Customer Data in One View
Empower agents with a complete view of customer interactions. Sync contact details, call logs, and conversations between CloudTalk and Kustomer in real time, ensuring your team has instant access to order history, previous inquiries, and relevant support data.
Automated Call & SMS Logging
Never miss a customer interaction. All inbound and outbound calls, voicemails, and SMS messages are automatically logged as conversations in Kustomer. Customize workflows to create open or closed tickets, streamlining customer support operations.
Click-to-Call & Real-Time Updates
Make calls directly from Kustomer with a single click. Every call made through CloudTalk updates the customer’s profile in Kustomer, ensuring support teams have up-to-date insights and reducing manual data entry.
AI-Driven Productivity & Proactive Support
Leverage Kustomer’s AI capabilities combined with CloudTalk’s call center automation. Use proactive customer insights to address issues before they escalate, helping your support team provide faster, more personalized assistance.
An Overview of Kustomer Integration and CloudTalk
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Changes When Your Team Calls From CloudTalk Numbers?
Want 3x more of your calls picked up and up to 40% fewer missed? These teams got there with local numbers, one phone system and AI.
3x Pickup Rate With Local Mobile Numbers
“With CloudTalk, we could get real mobile numbers in-region, not just landlines. It made a huge difference in deliverability and how prospects responded.”
Up to 40% Fewer Missed Calls Globally
“CloudTalk isn't just a tool, it's become a core part of how we connect with prospects, manage conversations, and grow our presence in the U.S. market.”
From a Personal iPhone to Local Numbers
“We went from juggling personal phones and manual call forwarding to a unified platform that saves us time and delivers a much better customer experience.”
Missed Calls Cut From 80% to Just 16%
“Customers used to wait over 20 minutes just to speak to an agent. Now, they get through in 3 to 4 minutes. We also went from missing 80% of calls to just 16%.”
40% More Connected Calls for Sales Reps
“Find a tool that's not only reliable but can scale with your growth. CloudTalk offered us the consistency and support we needed to expand with confidence.”
500+ SDRs on One Global Phone System
“We managed to reduce sales operations by 40 hours per month and give our team the tools they need to scale globally, without sacrificing efficiency.”
Is your existing phone system more drama than dial tone? Book a chat with CloudTalk - we make calls fun again!
Join thousands of teams already growing with CloudTalk.
Frequently asked questions
Yes, CloudTalk’s Kustomer VoIP Integration enables seamless inbound and outbound calling within Kustomer.
Use Click-to-Call inside Kustomer to start a call instantly. Calls are logged automatically in customer profiles.
Incoming calls appear with customer details, allowing agents to provide informed support before answering.
The setup takes just a few minutes by entering your API Key & Kustomer URL into CloudTalk.
The setup takes just a few minutes by entering your API Key & Kustomer URL into CloudTalk.
The integration is included with CloudTalk's paid plans, depending on your subscription.
Features include call recording, analytics, two-way sync, and Kustomer auto dialer integration for faster outbound calling.
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