Kustomer Phone System Integration

Call Center
for Kustomer

Q: Does Kustomer integrate with VoIP?

Yes, CloudTalk’s Kustomer VoIP Integration enables seamless inbound and outbound calling within Kustomer.

Q: How do you make a phone call in Kustomer?

Use Click-to-Call inside Kustomer to start a call instantly. Calls are logged automatically in customer profiles.

Q: How do you answer a call in Kustomer?

Incoming calls appear with customer details, allowing agents to provide informed support before answering.

Q: Is there a limit to the number of calls I can make or receive through the Kustomer-CloudTalk integration?

The setup takes just a few minutes by entering your API Key & Kustomer URL into CloudTalk.

Q: How long does it take to integrate Kustomer with CloudTalk?

The setup takes just a few minutes by entering your API Key & Kustomer URL into CloudTalk.

Q: Is the Kustomer and CloudTalk integration free?

The integration is included with CloudTalk's paid plans, depending on your subscription.

Q: What are the additional features available when using CloudTalk with Kustomer?

Features include call recording, analytics, two-way sync, and Kustomer auto dialer integration for faster outbound calling.

Combine the strength of your CRM and powerful calling features with CloudTalk’s Kustomer VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

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4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

Why Integrate CloudTalk with Kustomer?

Set up the Kustomer call center integration in just a few clicks and streamline your operations with seamless calling, SMS, and automated workflows. Keep customer data up-to-date with real-time synchronization, track call outcomes, and access customer details before picking up a call. Automate ticket creation, log call interactions, and ensure full visibility across all conversations.

What is Kustomer?

Kustomer is a customer service CRM platform designed to streamline support, automate workflows, and centralize customer interactions.

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What Data Does CloudTalk & Kustomer Share?

Kustomer

CloudTalk

How to integrate Kustomer with CloudTalk?

Ensure you have a CloudTalk Essential plan and admin access for both tools.
Log into your CloudTalk account and navigate to Settings > Integrations.
Select Kustomer from the integration list and click + Add Integration.
In Kustomer, go to Settings > API Keys, generate an API key, and copy the URL.
Enter the API Key & URL Address in CloudTalk, then click Submit.
Configure your workflow settings, including call logging and ticket creation.

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Kustomer Phone Integration Benefits

Unified Customer Data in One View

Empower agents with a complete view of customer interactions. Sync contact details, call logs, and conversations between CloudTalk and Kustomer in real time, ensuring your team has instant access to order history, previous inquiries, and relevant support data.

Automated Call & SMS Logging

Never miss a customer interaction. All inbound and outbound calls, voicemails, and SMS messages are automatically logged as conversations in Kustomer. Customize workflows to create open or closed tickets, streamlining customer support operations.

Click-to-Call & Real-Time Updates

Make calls directly from Kustomer with a single click. Every call made through CloudTalk updates the customer’s profile in Kustomer, ensuring support teams have up-to-date insights and reducing manual data entry.

AI-Driven Productivity & Proactive Support

Leverage Kustomer’s AI capabilities combined with CloudTalk’s call center automation. Use proactive customer insights to address issues before they escalate, helping your support team provide faster, more personalized assistance.

An Overview of Kustomer Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

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