Call Center for LiveAgent
Combine the strength of your helpdesk and powerful calling features with CloudTalk’s LiveAgent VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Why integrate CloudTalk with LiveAgent?
Set up the LiveAgent call center integration with just a few clicks and streamline your customer support operations. Gain easy access to calling, SMS, and valuable customer insights.
Automate workflows with custom triggers and maintain up-to-date data with 2-way synchronization. View call outcomes, listen back to voicemails, monitor performance metrics, and enhance team efficiency.
What is LiveAgent?
LiveAgent is a feature-rich helpdesk and customer support software designed for businesses of all sizes.
What Data Do CloudTalk & LiveAgent Share?
LiveAgent
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
LiveAgent & CloudTalk exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.
Lead and Deal Activity
LiveAgent Receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to LiveAgent.
Call Data
Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.
Voicemails and Tags
How to integrate LiveAgent with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Account > Integrations.
- Select LiveAgent from the integration list and click “Add Integration”.
- Sign into your LiveAgent account when prompted and authorize data access.
- Configure your settings for workflows, call logging, and synchronization rules.
- Map custom fields by matching LiveAgent and CloudTalk naming conventions.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,702 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
LiveAgent Phone Integration Benefits
Seamless Call & Ticket Synchronization
Automatically log calls, voicemails, and missed calls as tickets in LiveAgent. Every interaction is documented with caller details, call recordings, notes, and tags, ensuring support teams have complete visibility into customer conversations.
Click-to-Call & Real-Time Customer Insights
Make calls directly from LiveAgent with a single click. Access caller information, including past tickets and chat history, before answering a call, allowing agents to provide faster, more personalized service.
Two-Way Contact & Ticket Sync
Keep customer records up to date across both platforms. When a contact is created or updated in LiveAgent, CloudTalk syncs the information automatically. View ticket details, departments, and statuses inside CloudTalk for a unified customer experience.
Customizable Call & Workflow Automation
Set custom rules for ticket creation, assign calls to the right agents, and define call logging preferences. Organize your workflow efficiently with automation that reduces manual tasks and enhances team productivity.
An Overview of LiveAgent Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!
Frequently asked questions
Yes, the LiveAgent integration with CloudTalk allows seamless VoIP calling, enabling teams to manage customer interactions from a single platform.
Open a contact or ticket, access the CloudTalk CTI widget, and click to dial. The LiveAgent calling integration enables direct calls from the interface.
When a call arrives, CloudTalk’s integration displays caller info in LiveAgent, allowing you to pick up and manage conversations in real-time.
There are no limits on calls within your CloudTalk plan. You can handle inbound and outbound calls directly from LiveAgent without restrictions.
The setup process is quick and can be completed in minutes. Simply authorize the integration and configure settings to start making calls.
The integration is available with CloudTalk’s paid plans. Some LiveAgent plans may require additional features to enable full calling capabilities.
Features include automatic call logging, call recordings, real-time customer insights, and workflow automation for improved efficiency.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
