Quickly create unique ecommerce experiences for B2B and B2C while maintaining a direct line to your customers.
Instead of worrying about IT, create new ecommerce stores in seconds and focus on growing your business.
Manage multiple brands from a single software platform to simplify diversification and entering new markets.
Maximize conversions by generating relevant content and promotions for B2B and B2C across all channels.
MORE PREDICTABILITY
Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing orders directly in CloudTalk’s phone apps.
CUSTOMER JOURNEY
Get a complete overview of your customers’ journey, even when multiple agents are working different orders, and add notes to orders so your team stays in sync.
FOLLOW-UPS
Leverage CloudTalk’s Click-to-Call capability to save time dialing and allowing agents to initiate calls immediately directly from Adobe Commerce or any web page.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Adobe Commerce is a platform designed to help ecommerce sites connect with their customers and sell their products more efficiently. Adobe Commerce lets users create online stores easily in as little as 15 minutes and gives them access to hundreds of unique features.
By combining CloudTalk with Adobe Commerce, you can always access the most up-to-date data, even during a call. The Real-time Customer Card can instantly pull up information about the customer’s profile, including a complete history of communications and detailed order data, before an agent ever picks up the phone. The order data includes order ID, status, list of items, shipping method, billing and delivery address, payment status, and more.
There are several ways that the Adobe Commerce + CloudTalk integration can help your business. The top 3 include:
– Access CloudTalk recordings, notes, tags, and detailed order data in Adobe
Commerce and vice versa with the real-time customer card.
– Initiate calls with a single click with CloudTalk’s click-to-call feature in any
platform or any site and boost your performance.
– Automatically sync databases across platforms to ensure you never have to
switch between CloudTalk and Adobe Commerce to look for data again.
– Speed up the process of answering customer questions regarding their order
status. This keeps not only the clients happy, but your agents too!
Check out which integrations you should consider too.
Schedule a demo today and find out for yourself.
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