Adobe Commerce: Keep Your Contact Center Data Up-to-Date

Some of the most frequently asked questions of call center agents are ones regarding order status and information. Make your agents’ lives easier and keep customers happy by ensuring your data is always up-to-date with the Adobe Commerce integration for CloudTalk.

Be prepared for every call with the Real-time Customer Card.

Access customer and order data in one place whenever and wherever needed.

Simple installation in only a few clicks.

Initiate calls with your clients in a single click with Click-to-Call.

What is Adobe Commerce?

Adobe Commerce was designed to help ecommerce sites connect with their customers and sell their products more efficiently. Adobe Commerce lets users create online stores easily in as little as 15 minutes and gives them access to hundreds of unique features.

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Benefits

Personalize Service with Past Interactions

Access CloudTalk recordings, notes, tags, and detailed order data in Adobe Commerce and vice versa with the real-time customer card.

Call Customers with a Single Click

Initiate calls with a single click from Adobe Commerce (and any other platform, too!), boosting performance efficiency considerably.

Automatic 2-way Synchronization

Automatically sync databases across platforms to ensure you never have to switch between CloudTalk and Adobe Commerce to look for data again.

Increase Ticket Resolution Speed

Speed up the process of answering customer questions regarding their order status. This keeps not only the clients happy, but your agents too!

How to Setup CloudTalk + Adobe Commerce Integration

#01

Log into your Adobe Commerce account

#02

Follow Adobe’s guide to onboarding 3rd party integrations

#03

Click Allow Minimal Orders and Customers in the API Settings tab

#04

Collect the Store View ID by accessing the Admin Console, clicking Stores in the left sidebar, going to All Stores, and clicking Edit Store

#05

Collect the Store View ID by accessing the Admin Console, clicking Stores in the left sidebar, going to All Stores, and clicking Edit Website

#06

Collect the Consumer Key, Consumer Secret, Access Token & Access Token Secret by accessing the Admin Console, clicking System in the left sidebar, going to Integrations, and clicking Edit Integration

#07

Collect the URL Address, like “https://yourAdobeCommerce.com/”

#08

Collect Contact Detail URL Pattern. This should be a domain followed by an ID number, like “https://myDomain.com/AdobeCommerce/contact/123”

#09

Collect Order Detail URL Pattern. This should be a domain followed by an order number, like “https://myDomain.com/AdobeCommerce/order/4567”

#10

Log into your CloudTalk account

#11

In the “Add Integration” section, select Adobe Commerce and click +Add

#12

Enter the required information obtained from your Adobe Commerce account

#13

Select your Default Country Code and enter a Contacts’ tag to apply for merged Adobe Commerce contacts

#14

Make sure the integration is set to Active at the top of the page and that you click the green bar at the bottom of the page to Save changes

#15

Click Allow Minimal Orders and Customers in the API Settings tab

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CloudTalk + Adobe Commerce = Success

By combining CloudTalk with Magneto, you can always access the most up-to-date data, even during a call. The Real-time Customer Card can instantly pull up information about the customer’s profile, including a complete history of communications and detailed order data, before an agent ever picks up the phone.

The order data includes order ID, status, list of items, shipping method, billing and delivery address, payment status, and more.

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“What I like most about CT is the fact that integrations are on point and that changes are easy and intuitive to make.“

Marc L.,
G2

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FAQs

What is the Adobe Commerce integration for Cloudtalk, and how do you use it?

Adobe Commerce is a platform designed to help ecommerce sites connect with their customers and sell their products more efficiently. Adobe Commerce lets users create online stores easily in as little as 15 minutes and gives them access to hundreds of unique features.

How does the Adobe Commerce Integration work with Cloudtalk?

By combining CloudTalk with Adobe Commerce, you can always access the most up-to-date data, even during a call. The Real-time Customer Card can instantly pull up information about the customer’s profile, including a complete history of communications and detailed order data, before an agent ever picks up the phone. The order data includes order ID, status, list of items, shipping method, billing and delivery address, payment status, and more.