Adobe Commerce: Keep Your Contact Center Data Up-to-Date

Some of the most frequently asked questions of call center agents are ones regarding order status and information. Make your agents’ lives easier and keep customers happy by ensuring your data is always up-to-date with the Adobe Commerce integration for CloudTalk.

Be prepared for every call with the Real-time Customer Card.

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Access customer and order data in one place whenever and wherever needed.

Simple installation in only a few clicks.

Initiate calls with your clients in a single click with Click-to-Call.

Benefits

Personalize Service with Past Interactions

Access CloudTalk recordings, notes, tags, and detailed order data in Adobe Commerce and vice versa with the real-time customer card.

Call Customers with a Single Click

Initiate calls with a single click from Adobe Commerce (and any other platform, too!), boosting performance efficiency considerably.

Automatic 2-way Synchronization

Automatically sync databases across platforms to ensure you never have to switch between CloudTalk and Adobe Commerce to look for data again.

Increase Ticket Resolution Speed

Speed up the process of answering customer questions regarding their order status. This keeps not only the clients happy, but your agents too! 

CloudTalk + Adobe Commerce = Success

By combining CloudTalk with Magneto, you can always access the most up-to-date data, even during a call. The Real-time Customer Card can instantly pull up information about the customer’s profile, including a complete history of communications and detailed order data, before an agent ever picks up the phone.

The order data includes order ID, status, list of items, shipping method, billing and delivery address, payment status, and more.

Get a first-hand experience
with CloudTalk

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What I like most about CT is the fact that integrations are on point and that changes are easy and intuitive to make.“

Marc L.,
G2

FAQs

What is the Adobe Commerce integration for Cloudtalk, and how do you use it?

Adobe Commerce is a platform designed to help ecommerce sites connect with their customers and sell their products more efficiently. Adobe Commerce lets users create online stores easily in as little as 15 minutes and gives them access to hundreds of unique features.

How does the Adobe Commerce Integration work with Cloudtalk?

By combining CloudTalk with Adobe Commerce, you can always access the most up-to-date data, even during a call. The Real-time Customer Card can instantly pull up information about the customer’s profile, including a complete history of communications and detailed order data, before an agent ever picks up the phone. The order data includes order ID, status, list of items, shipping method, billing and delivery address, payment status, and more.

How does the Adobe Commerce + CloudTalk integration help my business?

There are several ways that the Adobe Commerce + CloudTalk integration can help your business. The top 3 include:

–  Access CloudTalk recordings, notes, tags, and detailed order data in Adobe
Commerce and vice versa with the real-time customer card.

– Initiate calls with a single click with CloudTalk’s click-to-call feature in any
platform or any site and boost your performance.

– Automatically sync databases across platforms to ensure you never have to
switch between CloudTalk and Adobe Commerce to look for data again.

– Speed up the process of answering customer questions regarding their order
status. This keeps not only the clients happy, but your agents too! 

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