Adobe Commerce Phone System Integration

Call Center for Adobe Commerce

Combine the strength of your e-commerce solution and powerful calling features with CloudTalk’s Adobe Commerce VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

Made by

CloudTalk

Category

E-Commerce

Use for

Customer Support

Order Management

Call Automation

Workflow Synchronization

Users

Sales Representatives

Customer Support Teams

Supervisors

Trusted by Thousands

1,400 Reviews on G2

1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Adobe Commerce Phone Integration Benefits

Enhance Customer Engagement

Improve customer experience by integrating CloudTalk’s telephony into Adobe Commerce. Enable one-click calling from your eCommerce platform, reducing response times and providing real-time customer support without switching between tools.

Automate Order & Customer Follow-ups

Boost sales and retention with automated follow-up calls and SMS directly from CloudTalk. Set custom triggers to notify customers about order status, abandoned carts, and special promotions, ensuring seamless communication that drives conversions.

Log & Sync Call Data Effortlessly

Keep your call data up to date with 2-way synchronization between CloudTalk and Adobe Commerce. Automatically log incoming and outgoing calls, track missed calls, and store call recordings within customer profiles for a complete communication history.

Centralized Data for Smarter Decisions

Improve decision-making with real-time access to customer details. Sync call notes, call tags, and purchase history within Adobe Commerce, allowing sales and support teams to deliver personalized interactions that enhance customer satisfaction.

Why Integrate Adobe Commerce with CloudTalk?

Enhance your Adobe Commerce operations with CloudTalk’s seamless phone system integration. Enable your team to handle calls, SMS, and customer interactions directly within Adobe Commerce, ensuring a smooth shopping experience and better customer engagement.

Automate workflows, synchronize customer data and log call activities with real-time updates. Gain insights into call metrics, listen to recordings, and leverage detailed analytics to optimize your sales and support strategies.

What Is Adobe Commerce?

Adobe Commerce is a powerful eCommerce platform designed for growing businesses. It provides advanced features for managing online stores, streamlining sales, and improving customer experiences with AI-driven insights and automation tools.

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What Data Does CloudTalk & Adobe Commerce Share?

Adobe Commerce

CloudTalk

Adobe Commerce receives

Call Events & Status:
Logs missed, answered, and ongoing calls to keep sales and support teams updated.

Call Events & Status

Task & Follow-ups:
Creates tasks and follow-ups in Adobe Commerce based on call outcomes for better customer management.

Task & Follow-ups

CloudTalk processes

Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.

Workflow Actions

Adobe Commerce & CloudTalk exchange

Order & Support Ticket Sync:
Links call interactions with order records and support tickets in Adobe Commerce for unified data.

Order & Support Ticket Sync

Customer Interaction History:
Tracks customer communication history across calls and messages for a seamless experience.

Customer Interaction History

How to integrate Adobe Commerce with CloudTalk?

  1. Ensure you have a CloudTalk Essential plan and admin access for both tools.
  2. Log into your CloudTalk account and navigate to Settings > Integrations.
  3. Select Adobe Commerce from the integration list and click “Add Integration”.
  4. Sign into your Adobe Commerce account when prompted and authorize data access.
  5. Configure your settings for workflows, call logging, and data synchronization.
  6. Map custom fields by aligning Adobe Commerce and CloudTalk naming conventions.
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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%
Read Story

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X
Read Story

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI
Read Story

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

How to Set Up Calling in Adobe Commerce?

  1. Sign into Adobe Commerce and navigate to Settings
  2. Configure call settings, including call logging, synchronization rules, and workflows.
  3. Open any customer or order record in Adobe Commerce to access the CloudTalk CTI widget.
  4. Use CloudTalk’s click-to-call feature to initiate calls directly from Adobe Commerce.
  5. Start making calls, logging call outcomes, and tracking interactions from Adobe Commerce.
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An Overview of Adobe Commerce Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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What Do Our World-Class Customers Say?

Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!

1,400 Reviews on G2

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I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!

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Craig H.
Co-Founder

We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.

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Carlotta B.
Project Manager

Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.

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Daniel S.
Customer Support Specialist

It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.

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Ivan M.
Revenue System Specialist

The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…

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Arun S
Senior Manager

For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.

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Joe P.
Account Manager

FAQs

What is Adobe Commerce used for?

Adobe Commerce helps businesses manage online stores, track orders, and optimize sales with advanced eCommerce tools and automation.

Can I make and receive calls directly from Adobe Commerce using CloudTalk?

Yes, Adobe Commerce Cloud Phone System Integration enables direct calls within the platform using CloudTalk’s click-to-call and call logging features.

Is there a limit to the number of calls I can make or receive through the Adobe Commerce-CloudTalk integration?

No, CloudTalk allows unlimited inbound and outbound calls, depending on your subscription plan and Adobe Commerce settings.

How long does it take to integrate Adobe Commerce with CloudTalk?

Integration takes just a few minutes—log into CloudTalk, navigate to integrations, connect Adobe Commerce, and configure settings.

Is the Adobe Commerce-CloudTalk integration free?

The integration is available with CloudTalk’s paid plans. Adobe Commerce users may need a compatible subscription for full functionality.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!

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