What Is Modjo Phone Integration?
Modjo is a conversation intelligence platform that records, transcribes and analyzes sales calls so managers can coach from evidence. A Modjo phone integration connects your business telephony to that analysis layer. CloudTalk's Modjo VoIP integration is that link, and it moves recorded calls into Modjo without anyone touching a file.
How Does Modjo Phone Integration Work With CloudTalk?
The Modjo CloudTalk integration runs one way, from CloudTalk to Modjo. You generate an API key in CloudTalk, paste the Access Key ID and Access Key Secret into Modjo, then match agents to Modjo users by email address.
Modjo imports new calls about once an hour. Its algorithm skips voicemail, messaging and very short calls, so only real conversations land in the library. Switch on Call Recording in CloudTalk before you connect the two, because Modjo works from the audio.
Benefits of Modjo Phone Integration
- 01Coach Reps on What Was Said, Not What They RememberModjo reads objections and talk patterns out of the calls CloudTalk sends it. Read that beside CloudTalk's own Talk/Listen Ratio and you can see the exact moment a rep loses the room.
- 02Stop Logging Calls by HandCloudTalk records the call and Modjo collects it on the next hourly sync. Reps skip the upload and managers stop chasing files. Add Call Notes during the conversation and the context stays with the record in CloudTalk.
- 03Find Every Mention of a CompetitorModjo indexes what was said across every conversation it imports. CloudTalk's Transcript Search does the same job inside your phone system when a compliance trail has to stay there.
- 04Give Managers Numbers Instead of AnecdotesModjo reports on rep performance across the calls it imports. CloudTalk's Agent Reporting covers volume and availability, so one review shows both how much a rep dials and how well they sell.
- 05Keep the Coaching Pipeline Running as You Add MarketsEvery recorded call from every CloudTalk number reaches Modjo the same way. Open a line in one of 160+ countries with CloudTalk's international numbers and the new team is covered from its first call.
Modjo Phone Integration
CloudTalk's Modjo phone integration sends every recorded call to Modjo for transcription and coaching analysis. Modjo pulls new conversations roughly once an hour, so nobody uploads a recording by hand.
What Data Does CloudTalk Send to Modjo?
Modjo
CloudTalkModjo receives
CloudTalk records the call. Modjo does the reading.
Recorded calls move from CloudTalk into Modjo on an hourly sync. Nobody uploads a file, and no conversation sits outside the coaching library.
Good morning! Thank you for your call. I am CeTe, your AI voice assistant. How can I help you today?
How to Integrate Modjo with CloudTalk?
- Check that your CloudTalk plan is Essential or higher, since API access starts there, and that you hold admin rights in both CloudTalk and Modjo.
- Turn on call recording in CloudTalk. Modjo only imports calls it can listen to.
- In CloudTalk, go to Account > Settings > API Keys and click + Add API Key.
- Copy the Access Key ID and Access Key Secret and store them somewhere safe.
- In Modjo, open Settings > Integrations and select CloudTalk.
- Paste both credentials into Modjo and save.
- Open Modjo's User tab and run Auto-match to link CloudTalk agents to Modjo users by email.
- Start calling. Modjo imports new conversations about once an hour, with no further action from your team.
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Modjo Phone Integration FAQ
Everything you need to know about this integration.
Modjo is a conversation intelligence platform that transcribes and analyzes sales calls. Sales teams use Modjo to score rep performance, review objections and build coaching plans from real conversations.
No. Calls are placed and answered in CloudTalk, and Modjo receives the recordings afterwards for analysis. If you want to dial from inside another tool, CloudTalk's Power Dialer and CRM integrations handle that instead.
No. CloudTalk sends recorded calls and their basic details to Modjo, and nothing travels back the other way. Contacts and SMS text messages stay in CloudTalk.
Modjo imports new CloudTalk calls about once an hour. Voicemail, messages and very short calls are filtered out first, so only conversations with real interaction reach the library.
You need the Essential plan or higher, because CloudTalk API keys start on that tier. Compare what each tier includes on the CloudTalk pricing page.
CloudTalk charges nothing extra for the connection itself. Modjo is billed separately, and what you pay there depends on your Modjo subscription.
Yes. CloudTalk runs its own analysis through Conversation Intelligence, sold as the AI add-on on top of any plan. It covers Call Transcription, Call Sentiment Analysis, automatic topic detection and AI Smart Notes.
Yes. CloudTalk also connects to Gong, which receives recorded calls on a similar one-way sync. Both connections leave your phone system as the place where calls are made.
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