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Bigcommerce Phone System Integration
Call Center
for Bigcommerce
Turn BigCommerce into a full-service contact center with CloudTalk. This seamless Bigcommerce integration lets you make and receive calls, send SMS messages, and automate every customer interaction. With powerful features like click-to-call, call logging, and two-way sync, the Bigcommerce calling integration brings real-time communication directly into your e-commerce workflows—all through CloudTalk’s advanced VoIP integration.
Made by
CloudTalk
Category
Sales Engagement
Use for
Sales
Customer Support
Order Management
Inventory Tracking
Users
Sales Teams
Support Agents
E-commerce Managers
Trusted by Thousands
1,400 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
What is BigCommerce?
BigCommerce is an ecommerce platform designed to help businesses build online stores, manage product catalogs, and process orders in one place. It centralizes storefront design, checkout, and inventory—making it easier to sell across channels and scale operations.
While it supports store management and backend workflows, its built-in calling tools are limited. That’s why many teams enhance it with a dedicated BigCommerce API integration like CloudTalk — adding advanced VoIP capabilities, click-to-call features, and real-time call logging that turn BigCommerce into a complete BigCommerce calling integration solution.
How Does BigCommerce Calling Integration Work?
Think of BigCommerce as your operations hub, where teams manage products, orders, and customers. But without a built-in phone system, critical conversations stay disconnected. That’s where CloudTalk can become the call center for BigCommerce.
With the BigCommerce calling integration, CloudTalk brings advanced voice functionality into your existing workflows. Reps can handle calls using click-to-call, while every interaction — including duration, outcomes, notes, and recordings—is logged automatically. No switching tabs. No missing data.
This BigCommerce x CloudTalk calling setup also supports synced contacts and automated call tracking, turning fragmented service into one seamless, scalable workflow. This is what makes CloudTalk one the best BigCommerce integration partners.
Bigcommerce Integration Benefits
Unify Customer Data Instantly
Say goodbye to data silos. With the BigCommerce integration, CloudTalk syncs contact records and call activity in real time, powering a more complete BigCommerce call center experience.
Click to Call & Boost Sales
Speed up sales cycles with CloudTalk’s click-to-call feature. Reps can place calls directly from your workflow, giving you a faster, more efficient BigCommerce calling integration.
Automate Engagement at Scale
CloudTalk supports call logging and custom triggers for follow-ups, helping teams respond faster and drive more conversions with a seamless BigCommerce VoIP integration.
Track Orders & Calls Together
Link customer conversations with orders, returns, and support inquiries. The BigCommerce Call Center Software Integration keeps data aligned across every touchpoint.
What Data Do Bigcommerce & CloudTalk Share?
Bigcommerce
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Bigcommerce & CloudTalk exchange
Order Status Updates
Updates order statuses in BigCommerce based on call interactions.
Customer Notes & Call Recordings
Associates call notes and recordings with customer profiles for better service follow-ups.
Support Ticket Creation
Creates support tickets in BigCommerce based on call outcomes and customer requests.
Bigcommerce receives
Call Activity Data
Stores missed calls, call durations, and outcomes in BigCommerce’s CRM system.
Task & Follow-ups
Generates follow-up tasks in BigCommerce based on call insights and customer needs.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,400 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Integrate Bigcommerce with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both CloudTalk and BigCommerce.
- Log into your CloudTalk account and go to Settings > Integrations.
- Select BigCommerce from the integration list and click “Add Integration”.
- Sign in to your BigCommerce account when prompted and authorize data access.
- Configure settings for call logging, workflow automation, and customer data synchronization.
- Map custom fields to ensure smooth data flow between BigCommerce and CloudTalk.
FAQs
What is BigCommerce used for?
BigCommerce helps businesses build online stores, manage products, and scale ecommerce operations with advanced tools and integrations.
Is BigCommerce an API?
BigCommerce offers a flexible platform with a powerful BigCommerce API integration for customizing storefronts, workflows, and data sync.
Does BigCommerce integrate with VoIP?
Yes, the BigCommerce integration with CloudTalk adds calling, call logging, and automation through a seamless BigCommerce VoIP integration.
How to Set Up Calling in BigCommerce?
Enable the BigCommerce Phone Integration via CloudTalk to start click-to-call, track calls, and build your own Call Center for BigCommerce.
Is there a limit to the number of calls I can make or receive through the BigCommerce-CloudTalk integration?
No limits — the BigCommerce integration with CloudTalk supports unlimited inbound and outbound calls based on your CloudTalk plan.
How long does it take to integrate BigCommerce with CloudTalk?
The BigCommerce integration setup takes just minutes through CloudTalk’s dashboard — fast, easy, and compatible with all integration partners.
Is the BigCommerce and CloudTalk integration free?
Yes, the BigCommerce integration is free with any paid CloudTalk plan. No extra cost to connect, sync, or enable core call features.
Can CloudTalk automatically log all call activities in BigCommerce?
Yes, CloudTalk logs calls, notes, and outcomes in real time, powering a full Bigcommerce Call Center Software Integration with activity tracking.
