3. June 2019 Blog

Telemarketing Call Center

Office

Many companies outsource their telemarketing to save on operating costs without compromising quality. Modern cloud-based call center software can do just that — and keep everything in-house.

Outbound phone calls are just one of the many facets of telemarketing. Today’s telemarketing call center agents usually handle an array of duties simultaneously: cold calling, telesales, receiving inbound calls, using lead generation tools, and so much more. 

And outbound telemarketing is not just about cold calling. It can be used to conduct customer surveys or fundraisers as well. Apart from offering products or services, outbound call centers can also generate leads, help to register people for events, and so on.

Thanks to new technologies, many call centers have transformed into contact centers, meaning they provide support not only via the phone but also via email, live chat or even social media. 

All in all, telemarketing companies need to adapt to a changing world of customer support and sales. It’s no longer the privilege of large corporations to hire a telemarketing company, as there are many cloud-based software solutions that enable businesses of all sizes to set up their own call center.

The best software solution for all your telemarketing needs

Whether you’re a telemarketing giant or a small company with a few employees, you can leverage all the benefits of cloud-based call center software. Modern solutions like CloudTalk are designed to make your life easier with features like call recording, IVR menu, comprehensive call history and statistics, callback, call routing, and many more. 

CloudTalk can also be integrated with your favorite business software solutions, such as CRM, helpdesk, or live chat, saving your agents the time and effort it takes to switch back and forth between two systems. 

Did you know? CloudTalk’s click-to-call feature enables you to dial any phone number on the web with a single click. Your call center agents can make calls instantly with no need for manual dialing.

Try out CloudTalk now or get in touch with us, our team will be happy to answer any questions. Send us an email at hello@cloudtalk.io or call us at +421 2 212 93 555. You can also hire a telemarketing company if you’d like to outsource your lead generation or telemarketing activities.

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