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FREE E-BOOK
12 Features To Be On The Lookout For When Choosing Your Call Center Software
Discover 12 crucial features that every worthwhile call center software has as part of its package.
In this eBook, you’ll find:
- A comprehensive rundown of the 12 most-important features for modern call center software to have
- Thorough explanations as to why these 12 features are so important and how they can help your business thrive
- Useful tips for how to make your transition from a traditional business phone solution to a VoIP solution as quick and easy as possible
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
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