Just getting started with your new call center? Learn about all of the must-have features and how they work

Call center software tools have exploded in popularity since 2020 and there is no sign of that slowing down any time soon. Whether you run a small business with a handful of employees or an enterprise company with hundreds of customer support agents, this free ebook will help you get a sense for the kinds of features you’ll want your call center software to include.

Why should you download our FREE eBook?

Switching to a call center software tool after using a traditional POTS telephone line? Learn about the biggest challenges companies face when making the switch and how to overcome them with ease.

Call center requirements vary depending on what you sell and who your customers are. In this free eBook, we provide a comprehensive run-through of nearly all types of modern call centers, including helpful tips and tricks that’ll set you up for success.

Read about the advantages and disadvantages of the 12 most important call center features. We’ll cover how and when to use them, so you’ll have all the information you need to supercharge your business’ growth.


“With its many features and integrations, CloudTalk has become an integral part of every team’s workflow at CoachHub. Our team’s favorite feature is Voicemail. This tool ensures that no inbound calls remain unanswered even outside of business hours or when all agents are busy. If you are struggling with understanding specific features or just want to learn how to effectively use each one, we recommend reading this eBook. CloudTalk has become a daily help for our support, sales, finance and HR teams. By implementing learnings acquired from this ebook, your entire company can work efficiently and effectively to achieve current and future growth goals.”

Michael Zeitlin

“With a team spread out across various countries, Glovo needed a user-friendly phone software that met two key requirements: (a) local phone numbers in every market in which it operates and (b) all of the advanced calling features on which modern businesses rely. Thanks to this eBook and other educational materials that CloudTalk offers, we have learned which features are the most important and how to use them in our business.”

Yohann Bensadoun


Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

Only company emails are allowed An error has occurred when checking the email An error has occurred