List of the Best VoIP Providers for Businesses in 2025
By Matt Mesar
| 4. October 2024 |
VoiP
By M. MesarMatt Mesar
| 4 Oct 2024 |
VoiP
    By M. MesarMatt Mesar
    | 4 Oct 2024
    VoiP

    The Ultimate Guide to VoIP Providers:
    Use Cases, Features & Prices

    Around 31%* businesses are using VoIP today as part of their call center operations. And as that number grows, there’s one thing to ask. Should you be one of them?

    The reasons for switching to VoIP are numerous, including streamlined operations, global reach, and cost savings of up to 75%**. 

    In this article, we’ll show you how to select the best solution and give you a list of VoIP providers to choose from.

    Key takeaways:

    • VoIP is a powerful tool for both outbound and inbound sales and marketing strategies, enabling companies to create better customer experiences.
    • To efficiently leverage the technology, companies need to choose from a list of VoIP providers based on type, use case, features, integrations, and numbers.
    • CloudTalk, RingCentral, Aircall, and 8×8 are some of the most popular providers of VoIP businesses due to their prices and comprehensive solutions. 

    Try CloudTalk for 14 Days Completely Free!

    How to Pick the Right VoIP Provider for Your Business?

    Your VoIP solution is one of, if not the most important parts of your call center operations. As such, it’s critical that you choose a solution that matches your business needs and wants. Aspects of VoIP operators you should consider include:

    The first and biggest consideration in choosing a VoIP service provider is the type of call center system, as this affects costs, deployment, features, and nearly everything else. There are two main types to choose from.

    Hosted VoIP refers to cloud-based systems completely managed by 3rd party VoIP operators. These come at a lower price but give you limited control compared to On-Premise VoIP, which works off of pre-existing location-based infrastructure.

    Different providers specialize in solutions based on business size or specific use cases. For example, a solution focused on SMB customer support may be more affordable but offer fewer features and international numbers.

    On the other hand, a provider primarily selling to outbound, enterprise-size call centers will be much more expensive but offer numerous features, integrations, international numbers, and high call quality.

    How many agents you onboard naturally influence the price of your solution. However, many providers have a minimum/maximum number of users on their pricing plans, which can cause issues when selecting the correct plan.

    For example, if you have only a few agents but need high-tier features, you may need to buy add-ons or more licenses than you need. Similarly, if you have a lot of agents but low feature requirements, you still might get stuck with a more expensive plan.

    The amount, type, and geographical location of numbers a VoIP provider can offer greatly depends on their connections within the industry, including local providers, regulators, etc.

    As such, it’s best practice to not only look at the numbers you want to port right away but also think into the future and consider your expansion plans (international numbers) or possible initiatives (toll-free numbers).

    Uncover the Hidden Inner-Workings of VoIP

    Top 13 VoIP Providers for Businesses in 2024

    Looking to kickstart your journey towards call center excellence, or just want to switch your existing solution for a better one? Look no further than our list of VoIP providers to discover the top 13 offerings available on the market today!

    CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

    Key features

    • High-quality calls with guaranteed latency and minimal jitter
    • Smooth workflow with our Intelligent call-routing tools
    • Callback feature that redials the number until connected with the agent
    • Redirecting calls during busy hours or when outside the office
    • The call masking feature keeps your personal number private

    What is CloudTalk missing?

    According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward. 

    We answered the call and launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

    What Type of Business Is It Best For?

    CloudTalk is the perfect phone system for companies looking to grow. It’s perfectly suited both to sales for outbound calls and in customer service for inbound calls.

    Pricing

    Discover the Future of Conversations

    Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

    Aircall’s benefits

    Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

    Key features

    • Automatic Call Distribution
    • Call Monitoring
    • Call Transfer
    • Call Recording 
    • Call routing

    What is Aircall missing?

    Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

    What Type of Business Is It Best For?

    Aircall is a calling software primarily targeted at small businesses using the phone to conduct sales and support business daily, but certainly not all of them. Think about how frequently your team uses smart dialers. You might consider looking elsewhere if they’re a core part of your day-to-day work. 

    Pricing

    Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution offering advanced features and tools for managing customer communications. The company was founded in 2016 and has grown to serve over 6,000 customers globally.

    Justcall’s benefits

    • Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
    • Provides a dedicated mobile app for both iOS and Android devices.
    • It offers local phone numbers in over 95 countries and enables you to make calls anywhere worldwide.
    • It lets you track your team’s performance with real-time analytics and insights.

    Key features

    • Automatic Call Distribution: Route calls to the right agent or team based on their skill set and availability.
    • Call Recording: Keep a record of all incoming and outgoing calls.
    • Call Masking: Protect your agents’ privacy using Justcall’s masking feature, which replaces their phone numbers with a business number.
    • International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
    • Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

    What is Justcall Missing?

    Justcall doesn’t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

    What Type of Business is It Best For?

    Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.

    Pricing

    Ringover is a cloud-based phone system offering various features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

    Ringover’s benefits

    • Easy to set up and use.
    • Integrations with various third-party tools.
    • 24/7 customer support.
    • Mobile application for on-the-go business management.
    • Advanced analytics and reporting tools.

    Key features

    • Call Recording: Records and stores all calls for future reference.
    • IVR System: Offers a menu of options for customers to direct their calls.
    • Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
    • Multichannel Communication: Offers voice, chat, and video options for communication.
    • Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

    What is Ringover Missing?

    Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

    What Type of Business is it Best For?

    Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.

    Pricing

    Get 50% Off Your First Month with CloudTalk

    8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

    8×8′ benefits

    First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

    Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

    Key features

    • Call Center Management
    • IVR
    • Contact Management
    • Analytics & Reporting
    • Call Monitoring

    What is 8×8 missing?

    If you own a business that works globally, there are a few things about 8×8 you might want to consider:

    A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

    MS Office is required: You need an office where you want to call to get a number from there. 

    Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  

    Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like WhatsApp. Non-native integrations must be set up by the tech team.

    Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording. 

    What Type of Business Is It Best For?

    Flexible for Any Business

    Pricing

    Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

    Dialpad’s benefits

    Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

    With Dialpad, you can call the US and Canada for free from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.

    Key features

    • Call Recording
    • Machine Learning
    • Call Analysis
    • Customer Scoring
    • Call Routing

    What is the Dialpad missing?

    While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to dial phone numbers manually. The Preferred agent feature only works through API. 

    Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside the US and Canada, although this feature will soon become available to UK users. The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.

    What Type of Business Is It Best For?

    Any size of sales organization looking to drive agent efficiency and speed up ramp times.

    Pricing

    Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.

    Talkdesk’s benefits

    • Easy to set up and use.
    • Wide range of features and integrations.
    • 24/7 customer support.
    • Advanced analytics and reporting tools.
    • Voice and screen recording for quality assurance.

    Key features

    • Call routing: Route calls based on skills, language, and more.
    • Interactive Voice Response (IVR): Provide customers with options.
    • Workforce management: Schedule and manage agents and their tasks.
    • Real-time monitoring: Monitor calls and agents in real time.
    • Voice and screen recording: Record calls and screens for quality assurance.

    What is Talkdesk Missing?

    Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 

    What Type of Business is It Best For?

    Talkdesk is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It’s especially useful for businesses that want a wide range of integrations and analytics tools.

    Pricing

    When you think about VoIP telephony solutions, RingCentral is among the first ones that come to mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation. 

    RingCentral’s benefits:

    RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features – all in a single software.

    Key features

    • SIP Trunking
    • IVR
    • Call Recording
    • Call Routing
    • Contact Management

    What is RingCentral missing?

    Despite all the positives, RingCentral lacks many essential tools that modern businesses require. 

    Features like native sentiment analytics, speech-to-text transcription, smart dialers, and skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

    The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. RingCentral UI is also not always the friendliest to work with. 

    What Type of Business Is It Best For?

    RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.

    Pricing

    Get 50% Off Your First Month with CloudTalk

    Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

    Nextiva’s benefits:

    Nextiva offers advanced features, including conference calling, voicemail transcription, multi-level attendant, etc. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

    Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

    Furthermore, 24/7 support means agents are always on hand to assist you. 

    Key features

    • Unlimited Calling
    • Video Conference Recordings
    • Mobile & Desktop Apps
    • Workflow Optimization
    • Omnichannel Communications

    What is Nextiva missing?

    Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

    • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems. 
    • Prices: Many consider Nextiva’s prices high, especially for small businesses.

    What Type of Business Is It Best For?

    Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.

    Pricing

    Five9 is a cloud-based contact center solution offering various features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

    Five9’s benefits

    • Offers an all-in-one cloud contact center solution.
    • Omnichannel support for a seamless customer experience.
    • Advanced workforce optimization features for improved agent productivity.
    • Robust reporting and analytics capabilities.
    • Easily integrate with other software.

    Key features

    • Omnichannel Support: Enables interaction across all channels.
    • Workforce Optimization: Improves agent productivity and engagement.
    • Reporting and Analytics: Provide insights to improve performance.
    • Integrations: Easily connect with other software.
    • All-in-one Solution: Offers an all-in-one cloud contact center solution.

    What is Five9 Missing?

    Five9’s pricing can be higher than other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.

    What Type of Business is it Best For?

    Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.

    Pricing

    Five9 new pricing list

    Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations. 

    Ooma’s benefits

    • Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
    • Feature-rich mobile app that is compatible with both iPhones and Android devices.
    • Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

    Key features

    • Voicemail-to-Email Forwarding
    • Caller ID or Video Conferencing
    • Desktop and Mobile apps for Android and iPhone

    What is Ooma missing?

    Although the setup is very simple, and you can seek assistance from guides or customer support, no in-person training is involved. Ooma also doesn’t offer predictive dialers and telemarketing management. These features speed up your workflow and make your sales efforts much smoother. 

    What Type of Business Is It Best For?

    Ooma is best for smaller businesses looking for a basic VoIP service. 

    Pricing

    When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. It’s not the cheapest. Let’s look at all advantages and disadvantages.

    Zoom’s Benefits

    Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality and the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar. 

    Key features

    • Unlimited one-on-one and group meetings in all Zoom plans
    • Up to 1,000 third-party integrations.
    • Useful automation tools like Click to Call
    • User-friendly interface

    What is Zoom Phone missing?

    Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.

    Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.

    What’s more, Zoom doesn’t offer any in-person training.

    What Type of Business Is It Best For?

    Zoom is best for businesses that place a premium on video-conferencing capabilities. 

    Pricing

    Get 50% Off Your First Month with CloudTalk

    #13: Vonage

    Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

    Vonage’s benefits

    • The Virtual Receptionist, automatic attendant feature, allows calls to be forwarded to other departments.
    • Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
    • Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

    Key features

    • Stability and reliability
    • Auto-attendant
    • CRM integrations
    • Voice and video conferencing
    • Call forwarding services

    What is Vonage missing?

    Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

    Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

    This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

    What Type of Business Is It Best For?

    Vonage is best for companies looking for a well-established provider.

    Pricing

    Are you ready to make the switch? With CloudTalk, you get to experience what your call center experience would look like with us firsthand, and then try it for 14 days completely free!

    Don’t let the rest of the industry leave you behind. Expand your operations to 160+ new markets and save time, money, and your agents’ nerves with market-leading advanced features. It only takes a click.

    Discover the Right Solution for You

    FAQs

    What is VoIP? 

    VoIP, or Voice over Internet Protocol, is a technology that allows you to make phone calls using the Internet instead of traditional phone lines. It converts voice signals into digital data, enabling calls to be made through computers, smartphones, or dedicated VoIP devices. VoIP providers offer various features, such as call forwarding, video conferencing, and voicemail, making it a flexible alternative to landlines.

    How much does a VoIP system cost?

    The cost of a VoIP system varies depending on the provider and the features you choose. Basic VoIP services from top internet VoIP providers may start as low as $25 per user per month, while premium services with advanced features can go up to $50 or more per user monthly. Equipment costs, such as IP phones or headsets, may also be additional.

    Which is the most popular VoIP service?

    Popular VoIP service providers like CloudTalk, RingCentral, and Aircall are often considered industry leaders due to their feature-rich platforms and wide usage. Among the list of features that make these providers top picks for businesses are comprehensive VoIP solutions such as team messaging, video meetings, and integration with business tools.

    What are the 2 types of VoIP?

    The two main types of VoIP are on-premise and cloud-based VoIP. On-premise systems require physical equipment and servers to be installed on-site, while cloud-based systems are hosted by VoIP operators, allowing users to access the service through the Internet without requiring in-house infrastructure. Cloud VoIP is favored for its scalability and ease of setup.

    What is the cheapest VoIP provider?

    Ooma and Google Voice are often considered among the cheapest VoIP providers, offering basic plans at little to no cost for personal use. However, for business solutions, companies like Grasshopper and 8×8 are known for providing affordable packages while still delivering essential VoIP features like call forwarding and voicemail. These voice-over IP companies cater to budget-conscious users.

    What are the best CloudTalk.io integrations to enhance your customer service?

    CloudTalk.io offers a wide range of integrations to help businesses streamline their customer service operations. Some of the most popular and effective integrations include:

    – HubSpot – Sync your customer data and provide personalized support with this powerful CRM integration.

    – Pipedrive – Manage sales calls and track customer conversations directly within Pipedrive.

    – Zendesk – Improve ticketing efficiency and resolve customer issues faster with this seamless integration.

    Kustomer – Elevate your customer service by leveraging Kustomer’s powerful customer relationship platform.

    Kommo – Enhance your sales and communication processes by integrating Kommo with CloudTalk.io.

    – Salesforce – Sync customer interactions and data directly into Salesforce for comprehensive tracking and reporting.

    – Slack – Stay updated with instant notifications about calls and messages via Slack.

    Each of these integrations brings unique benefits, depending on your business needs and current workflows.