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Top 10 Talkdesk Alternatives:
Find Your New Solution
CloudTalk
Considering Talkdesk for your first call center solution or looking to upgrade? Make sure you choose the best option for your business! Discover the top 10 Talkdesk alternatives below!
Justcall
Ringover
8×8
Dialpad
CloudTalk
Talkdesk
RingCentral
Why do businesses choose Talkdesk?
Talkdesk has been a leading cloud-based contact center solution since its inception. It has built a strong customer base among various industries, offering exceptional features to enhance customer interactions and operational efficiency. Talkdesk excels in:
AI-Powered Automation
Utilizes artificial intelligence to streamline workflows and improve agent productivity.
Global Reach
Provides robust international support, enabling businesses to operate seamlessly across different regions.
Security and Compliance
Ensures security measures and compliance with industry standards.
Customer Support
Offers dedicated and reliable customer support to assist with any needs.
G2 Reviews proof
Why should you consider
an Talkdesk alternative
Despite Talkdesk’s many strengths, it may not meet everyone’s needs. Depending on your company’s size and business requirements, these drawbacks might be significant. The main downsides of Talkdesk include:
Call Quality
Users have reported issues such as delays, echoes, and dropped calls.
Integration Limitations
Some users find it lacks seamless integration with less common tools.
Customer Support
Response times for customer service can vary, with some users experiencing delays.
Mobile Integration
The mobile app can be less reliable compared to its desktop counterpart.
G2 Reviews proof
Enter CloudTalk:
The #1 Talkdesk Alternative
If you haven’t heard it yet, CloudTalk is the Next Generation Business Calling Software for data-driven sales and support teams. And according to G2, we’re also the #1 Justcall Alternative! So, what gives us the edge?
Fast set-up
Setting up CloudTalk takes less than 5 minutes. You don’t need any additional software, only an internet connection, and a CloudTalk application.
Reliable call quality and
support during peak times
Enjoy bug-free calls with no drops, no interruptions, and crystal-clear sound. If a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time. Wave goodbye to jitter and latency.
To boost your service, even more, choose if you want to use a business or personal number.
Staff that cares
Our team is always here for you. Anytime you need their assistance. You can also schedule a 1on1 personalized demo with one of our dedicated customer success specialists.
Everything on one place
When you integrate CloudTalk with any CRM, all of your data is automatically synchronized in both systems. Check information without having to switch back to the CloudTalk application.
Learn more about Talkdesk and its alternatives
Talkdesk
Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.
Talkdesk’s benefits
- Easy to set up and use.
- Wide range of features and integrations.
- 24/7 customer support.
- Advanced analytics and reporting tools.
- Voice and screen recording for quality assurance.
Key features
- Call routing: Route calls based on skills, language, and more.
- Interactive Voice Response (IVR): Provide customers with options.
- Workforce management: Schedule and manage agents and their tasks.
- Real-time monitoring: Monitor calls and agents in real-time.
- Voice and screen recording: Record calls and screens for quality assurance.
What is Talkdesk Missing?
Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available.
What Type of Business is It Best For?
Talkdesk is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It’s especially useful for businesses that want a wide range of integrations and analytics tools.
Pricing
Justcall
Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution that offers advanced features and tools to manage customer communications. The company was founded in 2016 and has since grown to serve over 6,000 customers globally.
Justcall’s benefits
- Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
- Provides a dedicated mobile app for both iOS and Android devices.
- Offers local phone numbers in over 95 countries and enables you to make calls from anywhere in the world.
- Allows you to track your team’s performance with real-time analytics and insights.
Key features
- Automatic Call Distribution: Route calls to the right agent or team based on their skill set and availability.
- Call Recording: Keep a record of all incoming and outgoing calls.
- Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
- International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
- Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.
What is Justcall Missing?
Justcall doesn’t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.
What Type of Business is It Best For?
Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.
Pricing
Ringover
Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.
Ringover’s benefits
- Easy to set up and use.
- Integrations with various third-party tools.
- 24/7 customer support.
- Mobile application for on-the-go business management.
- Advanced analytics and reporting tools.
Key features
- Call Recording: Records and stores all calls for future reference.
- IVR System: Offers a menu of options for customers to direct their calls.
- Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
- Multichannel Communication: Offers voice, chat, and video options for communication.
- Analytics and Reporting: Provides data-driven insights into call volume and agent performance.
What is Ringover Missing?
Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.
What Type of Business is It Best For?
Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.
Pricing
8×8
8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.
8×8’s benefits
First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.
Key features
- Call Center Management
- IVR
- Contact Management
- Analytics & Reporting
- Call Monitoring
What is 8×8 Missing?
If you own a business that works globally, there are a few things about 8×8 you might want to consider:
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
Physical location required: You need an office where you want to call to get a number from there.
Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like WhatsApp. Non-native integrations must be set up by the tech team.
Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording.
What Type of Business is It Best For?
Flexible for any business.
Pricing
Dialpad
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s benefits
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.
Key features
- Call Recording
- Machine Learning
- Call Analysis
- Customer Scoring
- Call Routing
What is Dialpad Missing?
While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to dial phone numbers manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.
What Type of Business is It Best For?
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
Pricing
SwitchboardFREE
SwitchboardFREE is an advanced VoIP phone system and virtual landline provider used by over 80,000 UK businesses. It’s designed to enhance communication processes, boost customer interactions, and support flexible working arrangements. The system allows for automatic call management and presents crucial contact information directly within the phone interface.
SwitchboardFREE’s Benefits
SwitchboardFREE excels in offering a wide range of features that improve call management and customer service. It integrates seamlessly with various business tools, providing a user-friendly experience and robust customer support. Additionally, it offers disaster recovery options to ensure business continuity.
Key Features
- Automatic Call Distribution (ACD)
- Call Monitoring
- Call Transfer
- Call Recording
- Call Routing
- Virtual Phone Numbers
What is SwitchboardFREE Missing?
SwitchboardFREE does not offer advanced AI-driven features like predictive dialing and automated call scoring, which are essential for optimizing sales and support operations. It also lacks comprehensive CRM integrations that streamline customer data management. Additionally, the platform’s analytics and reporting tools are less robust compared to other solutions, potentially limiting detailed performance insights.
What Type of Business Is It Best For?
SwitchboardFREE is ideal for small to medium-sized businesses looking for a reliable and flexible phone system to manage calls and enhance customer service. It is particularly suitable for businesses needing a virtual presence in multiple locations without the need for physical infrastructure.
Pricing
RingCentral
When you think about VoIP telephony solutions, RingCentral is among the first ones that come to mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation.
RingCentral’s benefits
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features – all in a single software.
Key features
- SIP Trunking
- IVR
- Call Recording
- Call Routing
- Contact Management
What is RingCentral Missing?
Despite all the positives, RingCentral lacks many essential tools that modern businesses require.
Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. RingCentral UI is also not always the friendliest to work with.
What Type of Business is It Best For?
RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.
Pricing
Nextiva
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva’s benefits
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches.
Furthermore, 24/7 support means agents are always on hand to assist you.
Key features
- Unlimited Calling
- Video Conference Recordings
- Mobile & Desktop Apps
- Workflow Optimization
- Omnichannel Communications
What is Nextiva Missing?
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems.
Prices: Many consider Nextiva’s prices high, especially for small businesses.
What Type of Business is It Best For?
Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.
Pricing
Five9
Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.
Five9’s benefits
- Offers an all-in-one cloud contact center solution.
- Omnichannel support for a seamless customer experience.
- Advanced workforce optimization features for improved agent productivity.
- Robust reporting and analytics capabilities.
- Easily integrate with other software.
Key features
- Omnichannel Support: Enables interaction across all channels.
- Workforce Optimization: Improves agent productivity and engagement.
- Reporting and Analytics: Provides insights to improve performance.
- Integrations: Easily connect with other software.
- All-in-one Solution: Offers an all-in-one cloud contact center solution.
What is Five9 Missing?
Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.
What Type of Business is It Best For?
Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.
Pricing
Ooma
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Ooma’s benefits
- Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
- Feature-rich mobile app that is compatible with both iPhones and Android devices.
- Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.
Key features
- Voicemail-to-Email Forwarding
- Caller ID or Video Conferencing
- Desktop and Mobile apps for Android and iPhone
What is Ooma Missing?
Although the setup is very simple, and you can seek assistance from guides or customer support, no in-person training is involved. Ooma also doesn’t offer predictive dialers and telemarketing management. These features speed up your workflow and make your sales efforts much smoother.
What Type of Business is It Best For?
Ooma is best for smaller businesses looking for a basic VoIP service.
Pricing
FAQs
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.