Aircall Pricing: Breakdown of Plans, Costs, and Hidden Fees

Summary of Aircall Pricing Plans

What Pricing Plans Does Aircall Offer?

Aircall pricing follows a license-based model: Essentials is $30/license, Professional is $50/license, and Custom is quote-based. These rates apply to annual billing. Monthly payments are available, but increase the cost to $40 and $70, respectively.

Aircall charges per license, meaning the cost is based on phone lines, not individual users. When evaluating software budgets, many buyers search for Aircall pricing per user per month, but it is important to note that the platform actually operates on a strict per-license model with a mandatory three-license minimum. This can be less affordable than per-user pricing, where you only pay for what you need. With the license model, you might have to buy more licenses than you use.

Here is a summary of the key features of each plan, their pricing, and the type of business each plan is best for:

A minimum of 3 licenses is required for the Essentials and Professional plan and 25 for the Custom plan.

Also, if you’d like to test before buying, Aircall offers a 7-day free trial. However, it isn’t easy to find on the website. In addition, nonprofits can get a 50% discount on annual plans.

What Do Real Users Say About Aircall Pricing?

Aircall maintains a 4.4/5 rating on G2, with users generally praising its intuitive interface and seamless CRM integrations. Shawn K., an Account Manager at a small business, describes it as a “simple and effective phone solution” that provides great flexibility between desktop and mobile.

However, the consensus on pricing is more divided. Even Shawn admits that “the price may seem a bit high for small teams,” especially if you aren’t squeezing every drop of value out of their integrations. Other users, like Camilo C., find it frustrating that there’s no option for a single user, forcing small teams to pay for seats they don’t need. The takeaway? Between the mandatory 3-user minimum and the “price gated” features, the total bill often climbs much faster than expected.

Trustpilot tells a similar story: the tech is solid, but the billing receives frequent complaints. Users mention being hit with unexpected charges after trials or finding themselves trapped in automatic renewals.

Aircall’s Essential Plan

What Is Aircall’s Essentials Plan?

Aircall’s Essentials Plan is a solution for smaller teams looking for basic call center features. It costs $40/license per month when billed monthly and $30/license per month when billed annually.

What’s included in Aircall’s Essential Plan?

• Unlimited inbound calls.
• Call recording.
• Basic Integrations (HubSpot, Zendesk, Pipedrive).
• IVR (Interactive Voice Response).
• Call Queueing and basic analytics.

Who is Aircall’s Essential Plan best for?

Small teams or startups that need a professional “front door” and basic call center tools—like IVR and call recording—to handle inbound customer queries more effectively than a standard mobile phone.

What you need to know about Aircall’s Essential Plan:

Although it’s made for small teams, keep in mind the add-ons and additional charges, such as access to call recordings and analytics.

Aircall’s Professional Plan

What Is Aircall’s Professional Plan?

The Professional Plan is Aircall’s mid-tier offering, designed for growing sales and support teams that have outgrown basic calling. At $50/license per month (billed annually), it moves beyond simple connectivity and focuses on productivity and oversight.

What’s included in Aircall’s Professional Plan?

• Advanced analytics (up to 6 months).
• Salesforce integration.
• Power Dialer.
• Voicemail Drop.

Who is Aircall’s Professional Plan best for?

This plan is built for scaling sales teams and mid-sized support centers that live and breathe in their CRM and need more advaced features.

What you need to know about Aircall’s Professional Plan:

It might be expensive if you’re in the early stages of growth and need an affordable option. Paying monthly will cost you $70 per license, but it’s $50 if billed annually.

Aircall’s Custom Plan

What Is Aircall’s Custom Plan?

As the name suggests, the Custom plan is Aircall’s “bespoke” solution for large-scale operations. There is no public price tag—to get a number, you have to run the gauntlet with their sales team for a custom quote.

What’s included in Aircall’s Custom Plan?

• Unlimited outbound calls.
• Access to API developer support.
• Custom onboarding.
• Premium onboarding and priority support.

Who is Aircall’s Custom Plan best for?

The Aircall Custom Plan is a good choice for large teams and enterprises that need tailored solutions with premium features and support.

What you need to know about Aircall’s Essential Plan:

It requires a minimum of 25 licenses, so if your team is smaller, you won’t be able to get this customized plan.

CloudTalk vs. Aircall: Which Offers the Best Pricing?

CloudTalk vs. Aircall: A Breakdown of Plans

CloudTalk offers four pricing plans, each with its own set of features:

1. Lite for ($19/user per month, only for NAM and LATAM)/Starter ($25/user per month): They are similar to Aircall’s Essentials Plan but more affordable. It includes basic features suited for small businesses just starting out.
2. Essential Plan ($29/user per month): This plan is designed for SMBs and growing teams. At the same price point, it offers more advanced features than Aircall, such as advanced analytics with unlimited history.
3. Expert ($49/user per month): This plan is ideal for teams that require more robust tools, such as WhatsApp integration for both inbound and outbound messages—a feature Aircall doesn’t offer.
4. Custom Plan (price varies): This personalized plan is designed for larger teams with specific needs. It includes features like custom onboarding, unlimited outbound calls with flat rates, enterprise-level security, developer support, and custom reporting tailored to your business requirements.

One key advantage of CloudTalk is that it charges per user rather than per license, like Aircall. This model lets you pay only for the actual number of users on your team, making it a more cost-effective solution.

CloudTalk is more flexible in terms of the minimum number of users required:

• For the Starter and Essential plans, you only need a minimum of 1 user;
• For the Expert plan, the minimum is 3.
• For the Custom plan, the requirement increases only to 10 users. Aircall requires a minimum of 25 users.

Now let’s take a broad comparison of the Aircall and CloudTalk plans:

Key Insights

In summary, here’s how we can compare the features of CloudTalk and Aircall:

• 24/7 Live Support: While Cloudtalk offers 24/7 live human support from the Essential plan, Aircall only provides 24/5 chat support.
• Voicemail Drop: Cloudtalk provides the Voicemail Drop feature in all plans, starting from the Essential plan, whereas Aircall only includes it in the Professional plan.
• Call Flow Designer: Unlike Aircall, which restricts the Call Flow Designer to the Professional plan, Cloudtalk offers it in all plans from the Essential level.
• International Numbers: Cloudtalk provides international numbers in over 160 countries across all plans, compared to Aircall, which covers over 100 countries.

Here’s what some customers say when comparing Cloudtalk with Aircall:

What Are Aircall’s Additional Costs?

We’ve mentioned some add-ons and extra costs not included in the basic plans. Here’s the full list of unexpected charges that you should consider:

• Additional numbers: All plans include only one phone number (local or toll-free). Additional numbers cost $6 per number per month.
• Limited storage: The Essentials plan from Aircall only offers one year of call recording storage. For unlimited storage, you need to upgrade to the Professional plan ($50 per license per month).
• Advanced Analytics: To get unlimited history and advanced filters, you must pay $15 per license monthly or choose the custom plan, requiring at least 25 users.
• International calls: Unlimited worldwide calls are only included in the Custom Plan, and even then, it states that additional international calling bundles are available.
• SMS limits: After reaching 5,500 outgoing messages per user per month, Aircall will charge for each additional message.
• AI-powered features: AI functionalities like call summaries and Sentiment Analysis are only available as an add-on starting at $9/license.

What Are the Pros and Cons of Aircall?

After taking a closer look at Aircall’s plan pricing, let’s examine the pros and cons based on users’ feedback:

Pros

• Set it up easily: Users report configuring Aircall is straightforward and doesn’t require extensive hardware installation. 
• Monitor and analyze quickly: Aircall’s Call Monitoring feature lets managers train staff and improve sales techniques. However, remember that the most advanced analytics are only available as add-ons.
• Integrate seamlessly: Aircall connects effortlessly with over 100 applications, including popular CRM and helpdesk tools like Zendesk and HubSpot. 
• Leverage advanced call features: Features like call routing, voicemail transcription, and call recording make communication smoother and improve customer interactions.

 Cons

• Expect higher costs: Aircall’s basic plan starts at $30 per license per month, which is already more expensive than more sophisticated plans from other providers. Moreover, you’ll need to pay extra for advanced features through add-ons.
• Deal with inconsistent call quality: Users have reported echoes, disconnections, and audio latency issues. 
• Face customer service challenges: Some users have complained about Aircall’s customer support, mentioning slow responses and insufficient help with problems.
• Tackle mobile app glitches: Some users have reported that the mobile app has technical problems, such as not notifying them of incoming calls and experiencing glitches that affect its functionality.

CloudTalk Beats Aircall: A Clear Winner on Price

In summary, Aircall offers robust integrations and features for medium to large businesses, but its per-license pricing and paid add-ons can make it expensive. Some users have reported call quality and support issues, making alternatives like CloudTalk potentially more cost-effective.

On the contrary, CloudTalk’s pricing is flexible and affordable. It charges per user rather than per license, so you only pay for what you need. Therefore, it’s ideal for SMBs looking to grow.

It also includes more advanced features in its lower-tier plans, giving you more value. With international numbers available in over 160 countries (compared to Aircall’s 100+), CloudTalk is an excellent option for businesses with global ambitions.

Thanks to its global partnerships with telecom operators, you can trust CloudTalk’s call quality, ensuring stronger connections and optimal call routes.

Ready to make the switch? Try CloudTalk and see the difference for yourself.

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About the author

Silvana Lucido-Balestrieri

Senior Copywriter

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Silvana Lucido is a bilingual B2B copywriter (English–Spanish) with over six years of experience turning complex ideas into clear, engaging content. At CloudTalk, she creates high-impact copy that supports product adoption, boosts conversions, and strengthens brand voice across global markets. Before that, she led content at a fintech startup and worked as a freelance copywriter for companies in HR, eCommerce, hospitality, automotive, and chemical industries. She has also supported and mentored other copywriters, bringing a practical, reader-first approach to every project.