Aircall vs Talkdesk
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Aircall vs Talkdesk
and How They Compare to CloudTalk
|
Aircall |
Talkdesk |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$30 - $50 | $75 - $125 | $25 - $50 |
| Integrations | Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more. | Integrations include Salesforce, Zendesk, Slack, MS Teams, Zoom, etc. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Three-digit extensions in all plans. | Does not mention this feature. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Yes |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available from the Elevate plan. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
1 local number free for each plan.
|
1 local number free for each plan.
|
| Smart dialer | Power and Predictive Dialer in higher plans. | Yes, also offers predictive and power dialers. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager. | Customer support available 24/7. Talkdesk offers a knowledge base, multichannel support. Premium options only in high-tier plans. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Aircall vs Talkdesk
Pricing: Which Service Fits Your Budget?
Aircall
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.
Talkdesk
3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.
Pricing winner:
Aircall
When we only take recurring costs into consideration, Aircall is the winner.
Features: Which Providers Powers Your System Better?
Aircall
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer
Talkdesk
Talkdesk offers 13+ features, such as call recording, smart dialers, and a feature treasured by many call center users – Automatic Call Distribution. Talkdesk also has an open API.
Features winner:
Aircall
In terms of quantity, Aircall comes out on top in the features category. Talkdesk offers significantly fewer features and integrations.
Customer Satisfaction: Which Service Has the Happiest Customers?
Aircall
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Talkdesk
Talkdesk has received an average rating of 4.4 on G2 (1,804 reviews) and 4.5 on Capterra (678 reviews). Reviewers complimented Talkdesk’soverall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.
Customer Satisfaction winner: Talkdesk
On G2 and Capterra, Talkdesk received higher ratings with much more reviews than Aircall.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall vs Talkdesk
Aircall offers 45 features and Talkdesk only 12. We have you covered with 70 advanced tools to serve and support all business needs.
Compared to both solutions, CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat, in multiple languages.
According to G2, CloudTalk is the best Aircall alternative on the market.
Based on tests and a large number of user reports on Capterra and G2, the CloudTalk software is more reliable and enables crystal clear calls.
Pricing: Transparent memberships for
businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
