Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.
3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.
When we only take recurring costs into consideration, Aircall is the winner.
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer
Talkdesk offers 13+ features, such as call recording, smart dialers, and a feature treasured by many call center users – Automatic Call Distribution. Talkdesk also has an open API.
In terms of quantity, Aircall comes out on top in the features category. Talkdesk offers significantly fewer features and integrations.
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Talkdesk has received an average rating of 4.4 on G2 (1,804 reviews) and 4.5 on Capterra (678 reviews). Reviewers complimented Talkdesk’soverall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.
Customer Satisfaction winner: Talkdesk
On G2 and Capterra, Talkdesk received higher ratings with much more reviews than Aircall.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall vs Talkdesk
Aircall offers 45 features and Talkdesk only 12. We have you covered with 70 advanced tools to serve and support all business needs.
Compared to both solutions, CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat, in multiple languages.
According to G2, CloudTalk is the best Aircall alternative on the market.
Based on tests and a large number of user reports on Capterra and G2, the CloudTalk software is more reliable and enables crystal clear calls.
Pricing: Transparent memberships for
businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.