Aircall vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Aircall vs Grasshopper
and How They Compare to CloudTalk
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Aircall |
Grasshopper |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$30 - $50 | $26 - $80 | $25 - $50 |
| Integrations | Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more. | Integrates with 8 external tools, including Skype, Livechat, and Google Voice. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Three-digit extensions in all plans. | Limited extensions available in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Does not mention this feature. |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Does not offer any call recording functionality. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
Local number available for all plans. |
1 local number free for each plan.
|
| Smart dialer | Power and Predictive Dialer on higher plans. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager. | Customer support via the GoTo platform. Phone support and Knowledge Base articles available. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Aircall vs Grasshopper
Pricing: Which Service Fits Your Budget?
Aircall
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually.
There’s no option for a monthly payment plan.
Grasshopper
3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.
Pricing winner:
Aircall
From a purely monetary view, Aircall is a cheaper solution than Grasshopper. It is more affordable for startups and small businesses.
Features: Which Providers Powers Your System Better?
Aircall
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer
Grasshopper
Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.
Features winner:
Aircall
In terms of quantity, Aircall comes out on top in the features category. Grasshopper offers significantly fewer features and integrations.
Customer Satisfaction: Which Service Has the Happiest Customers?
Aircall
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Grasshopper
Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.
Customer Satisfaction winner: Aircall
It’s a close call, but Aircall on average has a slightly better rating than Grasshopper. Aircall calls also tend to have better quality.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall and Grasshopper
While Aircall offers 45 features and Grasshopper less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.
CloudTalk provides you with advanced calling features compared to the basic Grasshopper calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent memberships for
businesses of any size
With plans ranging between $25 and $50 user/month paid annually. CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
