Aircall
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually.
There’s no option for a monthly payment plan.
Grasshopper
3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.
Pricing winner:
Aircall
From a purely monetary view, Aircall is a cheaper solution than Grasshopper. It is more affordable for startups and small businesses.
Aircall
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer
Grasshopper
Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.
Features winner:
Aircall
In terms of quantity, Aircall comes out on top in the features category. Grasshopper offers significantly fewer features and integrations.
Aircall
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Grasshopper
Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.
Customer Satisfaction winner: Aircall
It’s a close call, but Aircall on average has a slightly better rating than Grasshopper. Aircall calls also tend to have better quality.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall and Grasshopper
While Aircall offers 45 features and Grasshopper less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.
CloudTalk provides you with advanced calling features compared to the basic Grasshopper calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent memberships for
businesses of any size
With plans ranging between $25 and $50 user/month paid annually. CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
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