Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Dialpad |
Aircall |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $25 | $30-$50 | $25 - $50 |
| Integrations |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.
Standard offers G Suite and Office 365 integrations.
|
Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions |
Only supports extensions on its Enterprise package. |
Three-digit extensions in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Yes |
Yes, from a starter pack. |
| Call recording | Available in all plans. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
1 local number free for each plan.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Power and Predictive Dialer on higher plans. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options |
Standard plan offers 24/5 chat and web help.
Pro and Enterprise customers receive 24/7 coverage and phone support.
|
The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.
When we only take recurring costs into consideration, Dialpad is the winner. However, as we’ll see in the next section, what the two solutions offer also varies.
Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail, or voicemail transcription are other popular Dialpad features.
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI, or Warm transfer
Aircall comes out on top in the features category in terms of quantity. Dialpad offers significantly fewer features and integrations.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness is also a positive factor.
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Based on customer reviews and ratings on G2 and Capterra, users prefer Dialpad when it comes to ease of use and call quality.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
Aircall offers 45 features and Dialpad only 25. We have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat in multiple languages compared to both solutions.
To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.
According to G2, CloudTalk is the best Aircall alternative on the market.
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
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Pipedrive
Salesloft
