Dialpad vs Aircall: Which One Is The Best For Your Business?

Dialpad vs Aircall

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Dialpad vs Aircall

and How They Compare to CloudTalk

	Dialpad	Aircall	CloudTalk
Annual price overview (per user/per month)	$15 - $25	$30-$50	$25 - $50
Integrations	Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.	Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Yes	Yes
Extensions	Only supports extensions on its Enterprise package.	Three-digit extensions in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Yes	Yes, from a starter pack.
Call recording	Available in all plans.	On demand in Essential and Standard, included only in Premium and Ultimate plans.	Available in all plans.
Local numbers	1 local number free for each plan.	1 local number free for each plan.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Power and Predictive Dialer on higher plans.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.	The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

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Dialpad vs Aircall

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Aircall

Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.

Pricing winner:
Dialpad

When we only take recurring costs into consideration, Dialpad is the winner. However, as we’ll see in the next section, what the two solutions offer also varies.

Features: Which Providers Powers Your System Better?

Dialpad

Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail, or voicemail transcription are other popular Dialpad features.

Aircall

Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI, or Warm transfer

Features winner:
Aircall

Aircall comes out on top in the features category in terms of quantity. Dialpad offers significantly fewer features and integrations.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness is also a positive factor.

Aircall

Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.

Customer Satisfaction winner: Dialpad

Based on customer reviews and ratings on G2 and Capterra, users prefer Dialpad when it comes to ease of use and call quality.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and Aircall

Aircall offers 45 features and Dialpad only 25. We have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat in multiple languages compared to both solutions.

To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.

According to G2, CloudTalk is the best Aircall alternative on the market.

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Pricing: Transparent Memberships for
Businesses of Any Size

With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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