3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.
When we only take recurring costs into consideration, Dialpad is the winner. However, as we’ll see in the next section, what the two solutions offer also varies.
Entry-level plan offers a multilevel auto attendant. Call transfer, voicemail, or voicemail transcription are other popular Dialpad features.
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI, or Warm transfer
Aircall comes out on top in the features category in terms of quantity. Dialpad offers significantly fewer features and integrations.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness is also a positive factor.
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Customer Satisfaction winner: Dialpad
Based on customer reviews and ratings on G2 and Capterra, users prefer Dialpad when it comes to ease of use and call quality.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Aircall
Aircall offers 45 features and Dialpad only 25. We have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk offers 24/7 accessible and higher quality customer support via email, phone, and chat in multiple languages compared to both solutions.
To make sales processes more efficient, CloudTalk offers a Smart Dialer and Power Dialer. This combination is missing from the other two software.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent Memberships for
Businesses of Any Size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.