Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.
2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.
From a purely monetary view, Aircall is a cheaper solution than Twilio. It is more affordable for startups and small businesses.
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer
Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.
In terms of quantity, Aircall comes out on top in the features category.
Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.
Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.
Customer Satisfaction winner: Twilio
While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall and Twilio
While Aircall offers 45+ out-of-the-box features, and Twilio only around 20, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or Aircall.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent Memberships for
Businesses of Any Size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.