Aircall vs Twilio: Which One Is Best For Your Business?

Aircall vs Twilio

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Aircall vs Twilio

and How They Compare to CloudTalk

	Aircall	Twilio	CloudTalk
Annual price overview (per user/per month)	$30 - $50	$150 per active user	$25 - $50
Integrations	Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more.	Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Yes	Yes	Yes
Extensions	Three-digit extensions in all plans.	Included in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Yes, but has to be set up manually.	Yes, from a starter pack.
Call recording	Available in all plans.	Available for a fee.	Available in all plans.
Local numbers	1 local number free for each plan.	1 local number free for each plan.	1 local number free for each plan.
Smart dialer	Power and Predictive Dialer in higher plans.	Yes	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager.	Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

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Aircall vs Twilio

Pricing: Which Service Fits Your Budget?

Aircall

Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan.

Twilio

2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.

Pricing winner:
Aircall

From a purely monetary view, Aircall is a cheaper solution than Twilio. It is more affordable for startups and small businesses.

Features: Which Service Fits Your Budget?

Aircall

Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer

Twilio

Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.

Features winner:
Aircall

In terms of quantity, Aircall comes out on top in the features category.

Customer Satisfaction: Which Service Has the Happiest Customers?

Aircall

Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software.

Twilio

Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.

Customer Satisfaction winner: Twilio

While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Aircall and Twilio

While Aircall offers 45+ out-of-the-box features, and Twilio only around 20, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.

CloudTalk is significantly cheaper than Twilio or Aircall.

According to G2, CloudTalk is the best Aircall alternative on the market.

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Pricing: Transparent Memberships for
Businesses of Any Size

With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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