Aircall vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Aircall vs Twilio and How They Compare to CloudTalk
| Property | Cloudtalk | Aircall | Twilio |
|---|---|---|---|
| Annual price overview (per user/per month) | $25 - $50 | $30 - $50 | $150 per active user |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, and many more. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Three-digit extensions in all plans. | Included in all plans. |
| Click to Call | Yes, from a starter pack. | Yes, but has to be set up manually. | |
| Call recording | Available in all plans. | Available in all plans. | Available for a fee. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | 1 local number free for each plan. |
| Smart dialer | Yes, also offers predictive and power dialers. | Power and Predictive Dialer on higher plans. | |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | The Essentials plan offers 24/5 support. Customers on the Professional plan also get one-on-one onboarding and a dedicated account manager. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Discuss the detailed comparison and choose your winner.
Aircall vs Twilio
| Aircall | Twilio | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | Offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually. There’s no option for a monthly payment plan. | 2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available. | Pricing winner Aircall From a purely monetary view, Aircall is a cheaper solution than Twilio. It is more affordable for startups and small businesses. |
| Features: Which Phone System Powers Your Team Better? | Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer | Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database. | Features winner Aircall In terms of quantity, Aircall comes out on top in the features category. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | Rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews). Customers love Aircall thanks to the ease of setup and visually appealing interface. However, users often complain about the unreliability of the software. | Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard. | Customer Satisfaction winner Twilio While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Aircall and Twilio
While Aircall offers 45+ out-of-the-box features, and Twilio only around 20, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or Aircall.
According to G2, CloudTalk is the best Aircall alternative on the market.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today