Tired of making compromises? Try CloudTalk, the best Ooma alternative

Enjoy the benefits of advanced features with no extra costs. Explore 50+ tools inside of our cloud call center software for both in-house and remote teams.

Affordable remote-ready cloud call center software with softphone

Easy call transfers and redirection to an external device or another agent

Advanced IVR and call flow designer for top-notch service

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2,500+ call centers and phone systems powered by CloudTalk and counting

Change the way you handle incoming calls

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CloudTalk vs. Ooma

	Cloudtalk	Ooma
Pricing	Starting at $25 per user/month. You'll get advanced analytics, reporting, and productivity features right at your hand. Custom membership is available.	Starts at $19.95 a month/per account. A lot of standard features require a Premier account.
Free trial	14-days free trial, no credit card required.	The length of the free trial varies based on the type of product. Requires a credit card when signing up for the first time.
Softphone	We have enterprise-level features within seamless VoIP software. CloudTalk uses many tools that desk phones lack.	Ooma doesn't offer a softphone desktop app for making calls from your PC.
Devices & apps	CloudTalk is available across any device or platform, no matter what type of membership you choose.	The desktop app is only available in Ooma Office Pro and above.
On hold	Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls.	No on-hold music included in Ooma business plan.
Reporting	In-depth reporting offers filtering data by agent, phone number, queue or timeframe, inbound, outbound calls, and missed calls. Rely on real-time data to keep track. No additional price.	Does not offer any reporting or statistics features.
Call Recording	CloudTalk automatically captures a call in an audio file format with all client's information and previous integrations. Included in all memberships.	Call recording requires an Ooma Office Pro or higher subscription.
Voicemail	Create individualized or group voicemail messages. CloudTalk sends the client’s message to the appropriate agent or a group of agents in order to solve the query.	General voicemail box or general fax number available. For an extra $4.99 per month, you can have voicemail transcribed to text in your email notifications.
Predictive dialer	yes	nbsp;
Autodialer	yes	nbsp;
In-person training	yes	nbsp;

Comparison data is based on an analysis from Q2, 2022.

3 highlights
that will improve your customer service

Choose a call software you can rely on.

Key features in each membership

Choose the subscription that suits you best. Plans start at $25 with no hidden fees and 50+ enterprise-level features. Need something extra? Contact our sales department and we will create a tailor-made solution according to your wishes.

Rich data reports for real-time key decisions

In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. These metrics help managers make key decisions in real-time and increase call center efficiency.

The intuitive interface and smart dashboard

When using CloudTalk, you find everything you desire right on hand: 50+ advanced calling tools, CRM, and over 40 most-used integration, as well as 24/7 passionate customer support.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Handling a high volume of phone calls?

Do so with grace! CloudTalk’s softphone allows you to make and receive calls seamlessly, on any device with an internet connection. Explore all the features that a desktop phone lacks. Enjoy the flexibility of CloudTalk’s remote-ready solution and always deliver the best customer service possible.

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mart features are a breaking point
of every call center.

Choose what suits you the best – without any extra cost.

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Ring on speakers

Reduce the risk of accidentally missed calls with the ″Ring on Speakers″ feature. Route calls to external speakers to make sure that you still hear all calls ring even when you’re away from the computer without your headset on.

3-way calling

Increase productivity with our 3-way calling feature. Easily add a third person to the line when circumstances call for it. Having three people on the line simultaneously has never sounded smoother!

Real-time customer card

Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.

VIP Queues

Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.

Automatic outbound caller ID

CloudTalk allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.

Smart detection of resolved missed calls

Learn which of your missed calls were and were not resolved by your agents’ thanks to the Smart detection feature. This feature is especially popular with companies, that deal with a higher volume of inbound calls. More inbound calls may lead to a higher missed call rate where Smart detection comes in handy.

Top 3 advantages of using CloudTalk

CloudTalk works seamlessly on every device

Whether you prefer making calls from the desktop app, running your contact center from a web browser, or taking your work to go, CloudTalk has you covered. All of our apps are available within each membership, at no extra cost.

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Personalized service for the best experience

Running that extra mile by providing personalized service pays off. CloudTalk is here to support your effort with a number of features, such as Caller ID, Personalized greetings, Preferred agent, Skills-based routing, and many more. Give these tools a go and show clients that you care.

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Skilled support teams right at your hand

Do you have a bad experience with unreliable customer support? Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions instantly. Always with a smile on their face.

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Better experience for your customers

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