Tired of making compromises? Try CloudTalk, the best Ooma alternative

Enjoy the benefits of advanced features with no extra costs. Explore 50+ tools inside of our cloud call center software for both in-house and remote teams.

Affordable remote-ready cloud call center software with softphone

Easy call transfers and redirection to an external device or another agent

Advanced IVR and call flow designer for top-notch service

No credit card required

2500+ call centers and phone systems powered by CloudTalk and counting

Change the way you handle incoming calls

Choose a straightforward path to excellence. Trust CloudTalk’s features to convert more leads. 

CloudTalk vs. Ooma

Pricing Starting at $25 per user/month, billed annually. You'll get advanced analytics, reporting, and productivity features right at your hand. Custom membership is available. Starts at $19.95 a month/per account. A lot of standard features require a Premier account.
Free trial 14-days free trial, no credit card required. The length of the free trial varies based on the type of product. Requires a credit card when signing up for the first time.
Softphone We have enterprise-level features within seamless VoIP software. CloudTalk uses many tools that desk phones lack. Ooma doesn't offer a softphone desktop app for making calls from your PC.
Devices & apps CloudTalk is available across any device or platform, no matter what type of membership you choose. The desktop app is only available in Ooma Office Pro and above.
On hold Improve the on-hold experience with advanced call queuing strategies, personal greetings, or custom music. Sort incoming calls. No on-hold music included in Ooma business plan.
Reporting In-depth reporting offers filtering data by agent, phone number, queue or timeframe, inbound, outbound calls, and missed calls. Rely on real-time data to keep track. No additional price. Does not offer any reporting or statistics features.
Call Recording CloudTalk automatically captures a call in an audio file format with all client's information and previous integrations. Included in all memberships. Call recording requires an Ooma Office Pro or higher subscription.
Voicemail Create individualized or group voicemail messages. CloudTalk sends the client’s message to the appropriate agent or a group of agents in order to solve the query. General voicemail box or general fax number available. For an extra $4.99 per month, you can have voicemail transcribed to text in your email notifications.
Predictive dialer yes
Autodialer yes
In-person training yes

Comparison data is based on an analysis from Q2, 2022.

3 highlights
that will improve your customer service

Choose a call software you can rely on.

call quality

Key features in each membership

Choose the subscription that suits you best. Plans start at $25 with no hidden fees and 50+ enterprise-level features. Need something extra? Contact our sales department and we will create a tailor-made solution according to your wishes. 

people in bubbles illustration

Rich data reports for real-time key decisions

In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. These metrics help managers make key decisions in real-time and increase call center efficiency.

The intuitive interface and smart dashboard

When using CloudTalk, you find everything you desire right on hand: 50+ advanced calling tools, CRM, and over 40 most-used integration, as well as 24/7 passionate customer support.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

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illustration softphone

Handling a high volume of phone calls? 

Do so with grace! CloudTalk’s softphone allows you to make and receive calls seamlessly,  on any device with an internet connection. Explore all the features that a desktop phone lacks. Enjoy the flexibility of CloudTalk’s remote-ready solution and always deliver the best customer service possible.

Smart features are a breaking point
of every call center

Choose what suits you the best – without any extra cost.

Have a question you need to be answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does a free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.