Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Ooma |
Ringcentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | No annual payment option | $19.99 - $49.99 | $25 - $50 |
| Free trial | Yes – 30 days | Yes – 30 days. Requires a credit card. It is limited to a maximum of five users and two desktop phones. | Yes – 14 days. Doesn't require a credit card. |
| Integrations | Integrates with systems like Google G suite, Office 365 or MS dynamics. | Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes. The system limits you to 500 toll-free minutes/month. | Yes. Has limits on shared phone numbers (20 members). | Available in all plans. |
| IVR | Offers standard auto-attendant. | Offers multi-level IVR after upgrading to Standard plan. | Our multi-level IVR directs each call to the right agent for the most relevant information. |
| Call recording | Yes. You must pay more to get this feature, since it comes with a high-tier plan. | Yes. You must upgrade to a Premium plan. In a Standard one, it's available on demand. | Yes. Available in each plan, even the Starter one. |
| Voicemail | Yes, offers an option to send voicemail as an email attachment. Voicemail transcription comes with Ooma Office Pro. | Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features. | CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser. |
| Ring groups | Yes | Does not mention this feature. | Yes, available in all plans. |
| Analytics | Offers basic reporting. | More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports. | With CloudTalk, real-time data on calls and agent productivity is always at your disposal. |
| Conference calling | Available in higher plans. | Offers both audio and video conference calling options. Video meetings can host up to 100 participants (Standard plan) or up to 200 (Premium, Ultimate plan). | You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls. |
| Customer support | Offers Email, Help Desk, FAQs, Forum, Phone Support24/7 (Live Rep), and Chat. Missing Knowledge Base. | Offers Email, Help Desk,FAQs, Forum, Knowledge base,Phone Support24/7 (Live Rep), andChat. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
Ooma offers 2 plans. The price ranges from $19.99 to $24.95 paid monthly. Ooma does not have an option of annual contract. Yet, you can use a one-time payment.
RingCentral provides 4 plans, ranging between $19.99 and $49.99 if paid annually, $29.99 – $59.99 if paid monthly.
Ooma is undeniably cheaper. Also, Ooma’s pricing plans are fairly straightforward. RingCentral offers a pretty complicated pricing system, based on number of users, as well as a length of commitment.
Ooma offers essential tools like unlimited calling and texting, call queuing or call recording. More advanced features are locked behind the higher price tiers. Like video conferencing, caller ID or voicemail transcription only comes with Ooma Office Pro..
RingCentral’s high-tier plans have quite a lot of useful features that Ooma lacks. For example, advanced multi-level IVR, HD quality video conferencing or advanced real-time analytics.
RingCentral offers more tools than Ooma. Without paying for the Ooma pro plan, you get the basics that can work for companies with few people.
Ooma scores 4.5 / 5 on Capterra (148 reviews). On G2, it has a rating of 4.7 out of 5, but only based on 84 reviews.
Users seem to like the tool for eliminating spam callers, and the possibility to make business calls with no long distance charges or virtual receptionists.
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
Users like the level of accessibility, as well as reliability, advanced texting feature, and praise the audio quality.
Ooma has higher evaluation on both Capterra and G2, yet with a much lower number of reviews compared to RingCentral.
According to Software Advice, Ooma ranks pretty high in the “Value for Money” (4.5 / 5).
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
Some Ooma users consider its phone applications difficult to use. We rebuilt our CloudTalk Go app from the ground up so you can seamlessly call from anywhere.
Sound quality is a big problem for many providers. As we mentioned, it also includes Ooma. To ensure you connect with your stakeholders worldwide without any issues, we have established a strong network of telco partners across the globe.
CloudTalk is an affordable solution for scaling businesses of any size. Our solution adjusts to your future needs, offering a long-term solution.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70+ features, our flagship tools include several advanced dialers (power and smart). Furthermore, our Text messages tool lets you send automatic personal messages to customers or creates general notifications.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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