Annual price overview (per user/per month) |
No annual payment option |
$19.99 - $49.99 |
$25 - $50 |
Free trial |
Yes – 30 days |
Yes – 30 days. Requires a credit card. It is limited to a maximum of five users and two desktop phones. |
Yes – 14 days. Doesn't require a credit card. |
Integrations |
Integrates with systems like Google G suite, Office 365 or MS dynamics. |
Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. |
40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
Mobile application |
Yes. The system limits you to 500 toll-free minutes/month. |
Yes. Has limits on shared phone numbers (20 members). |
Available in all plans. |
IVR |
Offers standard auto-attendant. |
Offers multi-level IVR after upgrading to Standard plan. |
Our multi-level IVR directs each call to the right agent for the most relevant information. |
Call recording |
Yes. You must pay more to get this feature, since it comes with a high-tier plan. |
Yes. You must upgrade to a Premium plan. In a Standard one, it's available on demand. |
Yes. Available in each plan, even the Starter one. |
Voicemail |
Yes, offers an option to send voicemail as an email attachment. Voicemail transcription comes with Ooma Office Pro. |
Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features. |
CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser. |
Ring groups |
Yes |
Does not mention this feature. |
Yes, available in all plans. |
Analytics |
Offers basic reporting. |
More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports. |
With CloudTalk, real-time data on calls and agent productivity is always at your disposal. |
Conference calling |
Available in higher plans. |
Offers both audio and video conference calling options. Video meetings can host up to 100 participants (Standard plan) or up to 200 (Premium, Ultimate plan). |
You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls. |
Customer support |
Offers Email, Help Desk, FAQs, Forum, Phone Support24/7 (Live Rep), and Chat. Missing Knowledge Base. |
Offers Email, Help Desk,FAQs, Forum, Knowledge base,Phone Support24/7 (Live Rep), andChat. |
Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |