Nextiva vs Ooma

Q: What are the similarities between CloudTalk and Ooma?

While both are call center phone platforms , CloudTalk is a much better choice in terms of integrations, analytics, and Calling Intelligence .

Looking for the best VoIP provider for your SMB? Dive into our Nextiva vs Ooma showdown and see how they stack up against CloudTalk across pricing, features, call quality, and automation. Find out who delivers the most value and fits growing teams best.

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Nextiva Vs. Ooma and How They Compare to CloudTalk

8 companies

Property

Annual price per user/month

Free Trial

Integrations

G2 Reviews

AI Tools

Mobile Application

Minimum Number of Users

Extensions

Click-to-Call

Call Recording

Call Tagging

Local Numbers

Toll-Free Numbers

Smart Dialer

IVR

Open API

Customer Support options

Pinned

CloudTalk

$19 (Lite) – $49 (Expert)

Yes – 14 days.

Doesn’t require a credit card.

Seamlessly integrates 35+ CRMs (incl. HubSpot, Salesforce, Pipedrive).

4.4/5 (1,381 reviews)

Advanced AI suite: Conversation Intelligence, AI Voice Agents, Call Transcription, Sentiment Analysis, and more.

Yes, compatible with both Android and iOS.

Available in Starter plan.

One user within all plans.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Available in all plans.

Yes, including Predictive and Power Dialers.

Multi-Level IVR directs each call to the right agent & offers relevant info.

Customer support available 24/7.

We offer email, phone, chat support, and an option of a dedicated account manager.

Nextiva

$17.95 (Essential) – $67.95 (Ultimate)

Yes – 7 days, only for the first plan.

For the rest of the plans, there is just a demo option.

Essential plan only has MS Outlook and Google Contacts integrations.

4.5/5 (3,300 reviews)

Conversational & Voice AI such as basic AI agents, call transcripts, and analytics.

Yes, compatible with both Android and iOS.

Unlimited users.

Extensions available in all plans.

Available as an add-on

Available as an add-on or in higher-tier plans only

Does not mention this feature.

IVR available with Nextiva Voice account.

Does not mention this feature.

Comprehensive customer support, including knowledge base, telephone and chat.

Ooma (Office)

$19.95 (Essentials) – $29.95 (Pro Plus)

Yes – 30 days

Limited CRM access (only on higher-tier plans).

4.6/5 (129 reviews)

Basic AI features like voicemail transcription and call analytics.

Yes, compatible with both Android and iOS.

One user within all plans.

Yes, but only in Pro & Pro Plus plans

Does not mention this feature.

Offers standard auto-attendant (no multi-level IVR)

Does not mention this feature.

Offers Email, Help Desk, FAQs, Forum, Phone Support 24/7 (Live Rep), and Chat.

Missing Knowledge Base.

Hop on a call with an expert and learn which VoIP provider brings more to the table.

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NEXTIVA VS OOMA

Ooma vs Nextiva Pricing:
Which One Gives You More for Less?

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Nextiva pricing ranges from $17.95 to $67.95 per user/month and you can pick from these plans: Essential, Professional, Enterprise, and Ultimate. While competitive upfront, Nextiva’s features like call recording or integrations are gated behind higher tiers.

Ooma pricing ranges from $19.95 to $29.99 per user/month and you can go for these plans—Office Essentials, Pro and Pro Plus. While pricing is clear, key features like call recording, voicemail transcription, and CRM integration require upgrades and add-ons.

Ooma takes the edge for affordability and simplicity. Its starting price is slightly higher, but the plans are easier to understand and more inclusive. Nextiva hides key features behind costly upgrades, making Ooma a better fit for small teams.

Result

Nextiva vs Ooma Call Quality:
Which Tool Offers the Most Reliable Call Experience?

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Nextiva delivers reliable quality across North America and Europe. Its enterprise-grade infrastructure includes six U.S. data centers, offering 99.999% uptime. Some Nextiva reviews mention stronger international stability than Ooma.

Ooma is optimized for domestic calling across the U.S. and Canada, with solid quality for local teams. However, Ooma reviews report weaker global stability, making it a less ideal choice for SMBs operating across time zones or outside North America.

Nextiva is a stronger choice for SMBs that want to scale and go global. Ooma works well for NA-based calling, but its international performance makes it a weaker choice for support or sales teams that aim to scale across borders.

Result

Ooma vs Nextiva Automation:
Who Helps Your Teams Dial & Work Faster?

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Nextiva boasts automation tools like call flows, auto-attendants, and CRM triggers. However, Nextiva features like click-to-call and call recording require upgrades. They help increase outbound volume, but may involve setup time and extra costs.

Ooma features deck lacks advanced automation. There’s no power dialer, predictive automation, or workflow triggers. For outbound teams, this leads to manual calling, limited control over campaigns, and slower outreach performance overall.

Nextiva comes with higher automation potential, as long as you upgrade. Ooma falls short on key functionality for sales teams. If your business values speed and smarter processes, Nextiva is the more capable option. Just mind your budget.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

CloudTalk’s calling software is earning growing recognition across the VoIP space. We’re proud to be ranked 3rd among the top 30 HubSpot integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with HubSpot. Whether you’re a HubSpot user, or an SMB scaling fast, our platform is the best Nextiva vs Ooma alternative.

How CloudTalk compares to Nextiva and Ooma

Nextiva can scale, but key features sit behind upgrades. Ooma is cheaper overall, but lacks flexibility scaling SMBs need. CloudTalk offers clear pricing and features like Call Recording or Number Porting from Nextiva and Ooma from the start.

Ooma is ideal for local use. Nextiva handles some regions better. CloudTalk offers crystal-clear global call quality, and International Numbers for 160+ countries, so you can go global from anywhere.

With 1300+ positive CloudTalk reviews on G2, and 4,000+ happy clients around the world, it’s the best virtual call center for fast-growing SMBs.

See CloudTalk in Action

Features for Better Team Performance

CloudTalk’s tools boost your teams’ efficiency across every call. Our Smart Dialer and Power Dialer speed up the outbound, reducing manual tasks and helping reps connect faster.

AI Voice Agents, Sentiment Analysis, AI Smart Notes, and Call Tags deliver new levels of insight to every conversation. Real-time Dashboard, Skill-Based Routing, and multi-level IVR ensure that your customers reach the right agent at just the right time.

But that’s far from all. CloudTalk offers 100+ powerful features, each helping your business grow rapidly on a global scale.

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Seamless Integration with Your Favorite Tools

CloudTalk natively connects with 35+ major CRMs to optimize how your team works. Key CRM integrations like HubSpot, Salesforce, and Pipedrive sync contacts and calls automatically, so your reps always have the context they need.

Helpdesk suites like Zendesk and Intercom connect just as easily, keeping support teams aligned without jumping from one tool to another. With data in one place, your teams save time on manual tasks, make fewer mistakes, and handle more calls with less effort.

Explore All Integrations

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2024.

Frequently asked questions

Everything you need to know about the product and billing.

What is Ooma?

Ooma is a VoIP call center for small businesses focused on U.S. calling. It’s affordable but lacks scalability and deeper automation.

What are the disadvantages of Ooma?

As Ooma integrations and automation tools are limited, the platform struggles to meet the evolving needs of modern customer service or sales teams.

What is Nextiva?

Nextiva is a popular call center & business communication platform with call flows, CRM tools, and voice AI.

What are the disadvantages of Nextiva?

Major Nextiva integrations are gated behind higher plans. Also, Nextiva VoIP pricing is too complex and doesn’t favor scaling teams on tight budgets.

How much does Nextiva cost per month?

Nextiva pricing starts at $17.95 and can reach $67.95 per user/month depending on the selected features.

Is Nextiva better than Ooma?

As our Ooma vs Nextiva comparison shows, Nextiva offers better scaling tools, but Ooma VoIP pricing is more predictable for small teams.

What is CloudTalk?

CloudTalk is a modern VoIP solution with automation tools like Smart Dialers, powerful AI Suite, and easy-to-connect CRM integration.

What are the similarities between CloudTalk and Ooma?

While both are call center phone platforms, CloudTalk is a much better choice in terms of integrations, analytics, and Calling Intelligence.

What are the main differences between CloudTalk and Nextiva?

CloudTalk includes essential call center features like Call Recording or Click-to-Call by default. With Nextiva, these require upgrades and extra setup.

What are the key benefits of using CloudTalk?

CloudTalk improves inbound and outreach with AI, Real-Time Analytics, and CRM sync—ideal for SMBs looking for a global call center solution.

What are CloudTalk’s key features?

CloudTalk’s key features are Call Flow Designer, Power Dialer, Multi-Level IVR, AI Voice Agents, and deep Analytics—making it a standout among Nextiva alternatives.