Nextiva vs Ooma

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Nextiva vs Ooma and How They Compare to CloudTalk

8 companies

Property

Annual Price Overview

Free Trial

Integrations

Mobile Application

Min/Max amount of users

Extensions

Click to Call

Call recording

Call tagging

Local numbers

Toll-free numbers

Smart dialer

Multi-level IVR

Open API

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days.

Doesn’t require a credit card.

35+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS.

Available in Starter plan.

One user within all plans.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Available in all plans.

Yes, also offers predictive and power dialers.

Our multi-level IVR directs each call to the right agent.

Customers only receive relevant information through customized messages.

Customer support available 24/7.

We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Nextiva

$17.95 – $67.95

Yes – 7 days, only for the first plan.

For the rest of the plans, there is just a demo option.

Essential plan only has MS Outlook and Google Contacts integrations.

Yes, compatible with both Android and iOS.

Unlimited users.

Extensions available in all plans.

Available as an add-on.

Does not mention this feature.

IVR available with Nextiva Voice account.

Does not mention this feature.

Comprehensive customer support, including knowledge base, telephone and chat.

Ooma

N/A

Yes – 30 days

Integrates with basic systems like Google G suite, Office 365 or MS dynamics.

Also offers platforms like Zendesk and Salesforce.

Yes, compatible with both Android and iOS.

One user within all plans.

Yes.

You must pay more to get this feature since it comes with a high-tier plan.

Does not mention this feature.

Offers standard auto-attendant.

Does not mention this feature.

Offers Email, Help Desk, FAQs, Forum, Phone Support 24/7 (Live Rep), and Chat.

Missing Knowledge Base.

Discuss the detailed comparison and choose your winner.

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Nextiva vs Ooma

Pricing: Which Service
Fits Your Budget?

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Nextiva offers 4 plans — the cheapest being $17.99 per user per month and the most expensive being $67.95 per user per month, both billed annually. Month-by-month subscriptions cost a bit more: $24.95 per user per month for the cheapest plan and $75.95 per user per month for the most expensive.

Ooma offers 2 plans – Ooma Office and Ooma Office Pro. The plans range in price from $19.99 to $24.95 per user/month. Ooma does not have the option of an annual contract. Yet, you can use a one-time payment.

From a purely monetary view, Nextiva is a cheaper solution than Ooma. It is more affordable for startups and small businesses.

Result

Features: Which Phone System
Powers Your Team Better?

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Nextiva’s biggest draws are advanced IVR and truly professional greetings.

If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.

The basic Ooma Office plan offers essential tools like unlimited calling and texting, call queuing or call recording.

Advanced features are locked behind the higher price tiers.

For example, video conferencing, caller ID or voicemail transcription only comes with Ooma Office Pro.

Nextiva offers a better selection of tools, even in the lower tiers.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Nextiva scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a very straightforward, user-friendly, and flexible solution that requires minimum training.

Ooma scores 4.5 / 5 on Capterra (148 reviews). On G2, it has a rating of 4.7 out of 5. That is a very solid number. Yet it’s worth mentioning that it only has 84 reviews.

Despite the very low number of reviews, Ooma wins because of its overwhelmingly positive rating.

Clients also prefer Dialpad’s product support and feature updates.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Nextiva and Ooma

Nextiva isn’t an ideal choice for flexible working conditions, as the provider focuses mainly on a desktop application. We launched a remastered CloudTalk Go app that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

Furthermore, while Ooma targets smaller companies, CloudTalk is an affordable solution for businesses of any size. From scaling start-ups to enterprises. Our solution adjusts to your future needs, offering a long-term solution.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Nextiva and Ooma are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround