Nextiva vs Ooma

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Nextiva vs Ooma

and How They Compare to CloudTalk

Ooma Nextiva CloudTalk
Annual Price Overview N/A $17.95 - $67.95 $25 - $50
Free Trial Yes - 30 days
Yes - 7 days, only for the first plan. 
 
For the rest of the plans, there is just a demo option.
Yes - 14 days.
Doesn’t require a credit card.
Integrations
Integrates with basic systems like Google G suite, Office 365 or MS dynamics. 
 
Also offers platforms like Zendesk and Salesforce.
 
Essential plan only has MS Outlook and Google Contacts integrations.
 
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Available in Starter plan.
Min/Max amount of users One user within all plans. Unlimited users. One user within all plans.
Extensions Yes. Extensions available in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Yes. Yes. Yes, from a starter pack.
Call recording
Yes.
 
You must pay more to get this feature since it comes with a high-tier plan.
 Available as an add-on. Available in all plans.
Call tagging Does not mention this feature. Does not mention this feature. Yes.
Local numbers Yes. Yes.
1 local number free for each plan.
Toll-free numbers Yes. Yes. Available in all plans.
Smart dialer Does not mention this feature. Yes.
Yes, also offers predictive and power dialers.
Multi-level IVR Offers standard auto-attendant. IVR available with Nextiva Voice account.
Our multi-level IVR directs each call to the right agent. 
 
Customers only receive relevant information through customized messages.
Open API Does not mention this feature. Does not mention this feature. Yes.
Customer support options
Offers Email, Help Desk,
FAQs, Forum,
Phone Support
24/7 (Live Rep), and
Chat.
 
Missing Knowledge Base.
 Comprehensive customer support, including knowledge base, telephone and chat.
Customer support available 24/7.
 
We offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner. 

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Nextiva vs Ooma

Pricing: Which Service Fits Your Budget?

Nextiva

Nextiva offers 4 plans — the cheapest being $17.99 per user per month and the most expensive being $67.95 per user per month, both billed annually. Month-by-month subscriptions cost a bit more: $24.95 per user per month for the cheapest plan and $75.95 per user per month for the most expensive.

Ooma

Ooma offers 2 plans – Ooma Office and Ooma Office Pro. The plans range in price from $19.99 to $24.95 per user/month. Ooma does not have the option of an annual contract. Yet, you can use a one-time payment.

Pricing winner:
Nextiva

From a purely monetary view, Nextiva is a cheaper solution than Ooma. It is more affordable for startups and small businesses.

Features: Which System Powers Your Team Better?

Nextiva

Nextiva’s biggest draws are advanced IVR and truly professional greetings.

If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.

Ooma

The basic Ooma Office plan offers essential tools like unlimited calling and texting, call queuing or call recording.

Advanced features are locked behind the higher price tiers.

For example, video conferencing, caller ID or voicemail transcription only comes with Ooma Office Pro.  

Features winner:
Nextiva

Nextiva offers a better selection of tools, even in the lower tiers.

Customer Satisfaction: Which Service Has the Happiest Customers?

Nextiva

Nextiva scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a very straightforward, user-friendly, and flexible solution that requires minimum training. 

Ooma

Ooma scores 4.5 / 5 on Capterra (148 reviews). On G2, it has a rating of 4.7 out of 5. That is a very solid number. Yet it’s worth mentioning that it only has 84 reviews. 

Customer Satisfaction winner: Ooma

Despite the very low number of reviews, Ooma wins because of its overwhelmingly positive rating.

Clients also prefer Dialpad’s product support and feature updates.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Nextiva and Ooma

Nextiva isn’t an ideal choice for flexible working conditions, as the provider focuses mainly on a desktop application. We launched a remastered CloudTalk Go app that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

Furthermore, while Ooma targets smaller companies, CloudTalk is an affordable solution for businesses of any size. From scaling start-ups to enterprises. Our solution adjusts to your future needs, offering a long-term solution.  

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Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Nextiva and Ooma are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner. 

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So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.

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