Save 3 Minutes on Every Call & Reach 3x More Leads

Take your inbound and outbound operations to the next level with a customizable VoIP call center platform. Enjoy stable crystal-clear call qualities, save up to 3 minutes on every call with 70+ advanced automation features, and expand beyond local borders with 160+ international numbers. 

4,000+ innovative companies run on CloudTalk call center software

Boost Calls Per Agent by Up to 87%

Forget telephone lines and their time-intensive setups. Onboard your cloud call center in only a few clicks and let your agents focus on what they do best. Optimize processes and automate repetitive tasks, boosting calls per agent by up to 87% and increasing your deal pipeline by 33%. 

Cut Down Wait Times by Up to 47% 

Don’t leave your customers hanging (up). Take full advantage of CloudTalk’s advanced automation tools to route callers to the best available agents to solve their issues. Use our IVR and CFD to cut down wait times by up to 47% and boost first-call resolution by 17%.


14 Best Call Center Platforms for Businesses in 2024

Check 14 of the best Call Center Platforms in 2024 to help you decide which one fits you the most.

  1. CloudTalk
  2. Cisco
  3. Avaya
  4. RingCentral
  5. Freshdesk
  6. LiveAgent
  7. Aircall
  8. Twilio
  9. Channels
  10. Five9
  11. Dialpad
  12. Talkdesk
  13. Zendesk
  14. Vonage

1. CloudTalk | Best No-Code Call Center Platform

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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2. Cisco | Best Call Center Platform for Meetings

Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money? 

Cisco’s benefits

Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.

Key features

  • Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
  • Comprehensive network visibility and analytics capabilities (NAE, Cisco Tetration, Stealthwatch products)
  • Wide range of cloud networking solutions
  • Network Virtualization technology
  • Interoperability
  • Mobility
  • Internet of Things (IoT)

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  •  call tagging, and more.


3. Avaya | Best Call Center Platform for Remote Teams

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s Benefits:

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key Features:

  • Smart dialer
  • automatic call recordings
  • speech to text
  • coaching and barging
  • Bring your own carrier available or porting
  • SMS available

What is Avaya Missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible

Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.


4. RingCentral | Best Call Center Platform for Growing Businesses

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 

features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.


5. Freshdesk | Best Call Center Platform for Established Businesses

Freshdesk is a cloud-based customer service software offering various features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

Freshdesk’s benefits:

  • User-friendly interface and intuitive ticket management system for efficient customer service handling
  • Advanced reporting and analytics tools to track and analyze customer service metrics
  • Customizable workflows and automation capabilities to streamline customer service operations
  • Integration with a range of popular business applications, such as Slack and Salesforce

Key Features:

  • Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
  • Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
  • Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
  • Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
  • Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

What is Freshdesk Missing?

While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.


6. LiveAgent | Most Streamlined Call Center Platforme

LiveAgent is a help desk software that promises an affordable and streamlined experience to personalize and add value to customer support. The software offers features such as an omnichannel inbox, real-time live chat, a ticketing system, and more.

LiveAgent’s Key benefits

  • Offer limited use of some tool’s features with a free lifetime plan.
  • Set up this tool to manage support for multiple companies simultaneously.
  • Provide multichannel support for Instagram, Facebook, Twitter, Viber, etc.
  • Manage customer support efficiently with its ticketing system.
  • Easily integrate with other software through various integrations.

Key features

  • Omnichannel Inbox: Manages all customer communications in one place.
  • Real-Time Live Chat: Interacts with customers in real-time, providing immediate assistance.
  • Ticketing System: Organizes customer requests and tracks their progress.
  • Multichannel Support: Enables interaction across multiple channels, including email, social media, phone, and chat.
  • Call Center System: Manages inbound and outbound calls effectively.

What is LiveAgent Missing?

According to reviews on G2 and Capterra, LiveAgent may not be suitable for businesses with complex call center needs. The solution lacks advanced features like click-to-call, smart dialers, skill-based routing, Call-Flow Designer, Automatic Call Distribution (ACD), and other advanced call center features that some businesses may require.


7. Aircall | Best Platform for Traditional Call Centers

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key Features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Transfer
  • Call Recording 
  • Call routing

What is Aircall Missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 


8. Twilio | Best Call Center Platform for Personalization

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s benefits:

  • Scalable and flexible platform.
  • Wide range of communication channels.
  • Extensive documentation and support.
  • Advanced analytics and reporting tools.
  • Robust security features.

Key Features:

  • Programmable Voice: Make and receive calls with APIs.
  • Programmable SMS: Send and receive SMS messages with APIs.
  • Programmable Chat: Embed chat into web and mobile apps.
  • Video: Add video capabilities to web and mobile apps.
  • Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.


9. Channels | Best Outbound Call Center Platform

Channels is a platform that lets teams collaborate in real time, improving productivity. Here’s how it can benefit your business and what it offers:

Channel’s benefits

  • Centralizes communication with teams, clients, and customers.
  • Offers project management, file sharing, and task assignments in one platform.
  • Integrates with popular business software like Slack and Trello.
  • Offers fast and reliable customer support.
  • Provides advanced security features for sensitive business information.

Key Features

  • Real-time messaging: Chat and message team members, clients, and customers.
  • File sharing: Share files and documents with team members and external collaborators.
  • Task management: Assign and track tasks with team members.
  • Project management: Plan, track, and manage projects with team members.
  • Custom integrations: Connect Channels with other business software for seamless workflows.

What is Channels Missing?

Channels doesn’t have advanced calling features like call recording and analytics. It also doesn’t integrate with widely-used software like Salesforce and Hubspot.


10. Five9 | Best Call Center Platform for Automatic Call Routing

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Five9’s benefits:

  • Offers an all-in-one cloud contact center solution.
  • Omnichannel support for a seamless customer experience.
  • Advanced workforce optimization features for improved agent productivity.
  • Robust reporting and analytics capabilities.
  • Easily integrate with other software.

Key Features:

  • Omnichannel Support: Enables interaction across all channels.
  • Workforce Optimization: Improves agent productivity and engagement.
  • Reporting and Analytics: Provide insights to improve performance.
  • Integrations: Easily connect with other software.
  • All-in-one Solution: Offers an all-in-one cloud contact center solution.

What is Five9 Missing?

Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.


11. Dialpad | Best Call Center Platform for Voice Intelligence

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is Dialpad Missing?

While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


12. Talkdesk | Best Multichannel Call Center Platform

Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.

Talkdesk’s benefits:

  • Easy to set up and use.
  • Wide range of features and integrations.
  • 24/7 customer support.
  • Advanced analytics and reporting tools.
  • Voice and screen recording for quality assurance.

Key Features:

  • Call routing: Route calls based on skills, language, and more.
  • Interactive Voice Response (IVR): Provide customers with options.
  • Workforce management: Schedule and manage agents and their tasks.
  • Real-time monitoring: Monitor calls and agents in real-time.
  • Voice and screen recording: Record calls and screens for quality assurance.

What is Talkdesk Missing?

Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 


13. Zendesk | Best Call Center Platform for Customer Engagement

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

  • User-friendly interface.
  • Multiple channels for customer support.
  • AI-powered automation and analytics.
  • Flexible pricing plans to suit different business sizes.
  • Integrated customer relationship management (CRM).

Key Features

  • Ticketing: Organize customer requests and track their progress.
  • Live chat: Interact with customers in real time.
  • Call center software: Route calls and manage agents effectively.
  • Self-service options: Allow customers to help themselves.
  • Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.


14. Vonage | Best Established Call Center Platform

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s benefits

  • The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
  • Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
  • Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key features:

  • Stability and reliability
  • Auto-attendant
  • CRM integrations
  • Voice and video conferencing
  • Call forwarding services

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.


How Businesses Use Call Center Platforms

Streamline Internal Communication

Enable seamless communication and collaboration among office employees with advanced quality-of-life features. Leverage extension dialing, call transfers, and call conferencing to make it easy to connect with colleagues and collaborate on projects.

Contact Customers More Efficiently

Leverage VoIP’s reliable and cost-effective communication channels for external calls. Handle calls professionally and efficiently with advanced features like auto-attendants, call forwarding, and voicemail.

Empower Remote Work and Mobility

Support remote work by allowing employees to connect to the office phone system from anywhere with an internet connection. Let remote employees make and receive calls as if they were in the office to promote collaboration and productivity anywhere and anytime.

Boost Productivity with Integrations

Create your ultimate office solution by integrating CloudTalk with your favorite 3rd party software. Allow seamless access to contact information, call history, and other relevant data. Onboard CRM, CMS, Helpdesk, and other systems with just a click, enhance efficiency and save time.

Scale & Save Money

Add or remove new seats as you need. Customize your VoIP experience on the fly with our quick, no-code set-up while saving money on expensive landlines and call costs.

Get Inspired by Revolut’s success story

How We Cut Revolut’s Sales Ops by 40 Hours per Month

Building the world’s first financial super-app and managing millions of monthly transactions is no simple task. After going global, Revolut learned this the hard way, and soon, the need to grow its sales teams became obvious. And although the company managed to scale its SDR count from 0 to 500+ in just 18 short months, it still lacked one thing – a unified web-based call center solution. 

Revolut was looking for several things. A fast, reliable, and secure way to contact their prospects, easy access to actionable insights in their CRM, and the ability to easily expand into new markets. That’s when the company reached out toCloudTalk. 

CloudTalk dramatically increased Revolut’s control over its inbound and outbound calling operations. Every sales agent’s work aspect can be tracked to improve performance. As a result, Revolut reduced sales operations by 40 hours per month, cut costs, and improved efficiency. 


What is a call center platform?

A cloud contact center platform is a complete, unified, cloud-native platform built to support multichannel or omnichannel communication between customers and agents (or self-service systems) in a manner that optimizes the customer experience and agent experience.

Which software is the best for a call center?

The best software for call centers depends on the specific needs of your business. Some of the popular call center software options include cloud-based solutions like CloudTalk, Talkdesk, and Five9, as well as on-premises solutions like Avaya and Genesys.

What are the 4 types of call center platforms?

There are four main types of call centers: inbound call centers, outbound call centers, blended call centers, and virtual call centers. Inbound call centers handle incoming customer calls, outbound call centers make outbound calls to customers, blended call centers handle both inbound and outbound calls, and virtual call centers allow agents to work remotely.

How does call center software work?

Call center platforms enable businesses to manage customer interactions across multiple channels, such as voice, email, chat, and social media. Call center platforms typically provide features such as call routing, call queuing, call recording and analytics.

What is a CMS platform in a call center?

A CMS (Call Management System) platform is a software system that is designed to manage and optimize call center operations. CMS platforms typically provide features such as call routing, call queuing, call recording, and analytics.


Connect agents, customers and other software, together in the cloud

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