Dialpad Pricing & Plans: Full Guide 2026

Dialpad is an AI-powered business communications platform starting at $15 per user/month. It’s split into four products: Connect, Support, Sell, and AI Agents – with prices ranging from $15 to $150+ per user/month. It comes with a 14-days free trial.

Key Takeaways:

• Dialpad Connect offers three plans: Standard ($15 per user/month), Pro ($25 per user/month), and Enterprise (price on request) plans, with plenty of add-ons available. These prices are annual, the monthly ones are 30-80% more expensive.
• Dialpad Support offers three plans: Essentials ($80 per user/month), Advanced ($115 per user/month), and Premium ($150 per user/month). Again, monthly prices are 30-80% more expensive.
• Dialpad Sell offers three plans: Essentials ($39 per user/month), Advanced ($95 per user/month), Premium ($150 per user/month). Monthly prices are 30-80% more expensive.
• The pricing for Dialpad AI agents isn’t stated on their website, and you have to contact sales to get more information.

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What Are the Dialpad Connect Pricing Plans?

Dialpad Connect offers three main plans, each designed to support different levels of business communication needs. However, only two of these plans (Standard and Pro) come with publicly available pricing. 

The third Enterprise plan includes Dialpad’s most advanced features but hides its pricing behind a quote request. The provider also heavily relies on paid add-ons, which obscures the actual price you’ll have to pay for Dialpad’s full suite of features.

Below is a quick look at Dialpad’s available plans and their price points.

What Does the Dialpad Standard Plan offer?

Dialpad’s Standard plan starts at $15 per user per month (or $27 for monthly billing) and serves as an excellent entry-level option for businesses seeking streamlined internal and external communication without advanced contact center features. 

Key features:

• Unlimited calls within your country, the US, and Canada
• Local SMS and MMS capabilities
• AI-powered call and voicemail transcriptions
• integrations with Google Workspace and Microsoft 365

Missing from this tier:

• Automated Call Distribution (ACD)
• Call Queuing
• International SMS

What Does the Dialpad Pro Plan offer?

Dialpad’s Pro plan, priced at $25 per user per month (or $35 if billed monthly), builds upon the Standard plan by offering enhanced features tailored for growing businesses. It offers better support and tools to enhance customization and streamline workflows.

Key features:

• Global SMS capabilities
• Multiple phone numbers per account
• CRM Integrations (Salesforce, Zendesk, HubSpot, Zoho and more)
• 24/7 live agent support

Missing from this tier:

• Single-Sign-On (SSO)
• Priority Routing
• Power Dialer

What Does the Dialpad Enterprise Plan offer?

Dialpad’s Enterprise plan is crafted for global organizations that need advanced communication features, with pricing available only by contacting their team. It offers a 99,9% uptime guarantee to ensure continuous support for critical operations. You have to contact sales to get a quote.

Key features include:

• Single-Sign-On (SSO)
• Unlimited office locations
• Unlimited ring groups
• Priority live agent support

Missing from this tier:

• Call monitoring
• Call Flow Designer
• Smart Dialer

Does Dialpad come with Add-Ons?

Many handy features are locked behind add-ons. This approach can quickly escalate the overall cost as additional features are added.

Some of the most common add-ons include:

• Internet fax: License (pricing unknown) + $0.10 per page when you exceed the monthly limit. 
• Meetings for 10 – 150 participants: Starts at $15 user/month.
• Meetings with 45+ minutes: Starts at $15 user/month.
• Platinum Support: Per request.
• Global Unlimited Calling: After reaching 1500 minutes/month, international calls are billed through Calling Credits.
• Dialpad Business Intelligence (BI): Per request.
• Manage a Coaching Team: Per request.
• Ai CSAT (Customer Satisfaction): Per request.
• Conference room line: Starts at $15/number/month.
• Additional local numbers: Starts at $5/number/month.
• Additional international or toll-free numbers: Starts at $15/number/month.

Are There Any Hidden Fees With Dialpad?

While Dialpad makes a great set of features “available,” there are hidden fees that can catch businesses off guard, especially when it comes to additional features and calling credits. 

These costs, not always transparent in the initial tier descriptions, can quickly add up and impact your budget. Here’s a closer look at Dialpad’s extra charges and what you should consider before signing up.

Are There Any Restrictions Behind the Dialpad Features?

Many of Dialpad’s features come with limitations. For instance, if your team requires extended meeting durations, Advanced Analytics Reports, or International Calling options, you’ll likely need to purchase additional add-ons. This can be frustrating for teams that expect these features to work fully.

Is Unlimited Calling Truly Without Limit?

Although the Global Unlimited Calling add-on suggests limitless use, it provides 1,500 minutes of international calling per month. Once this limit is reached, additional international calls are charged via Calling Credits, which require advance top-ups. If credits run out, ongoing calls could be interrupted, potentially compromising business communications.

Do You Need To Pay For Better Support?

Need faster, hands-on support from Dialpad? Be prepared to pay extra. With Premium Support as an added charge, companies looking for priority access to specialists, dedicated onboarding, or customized training will find these services aren’t included in standard plans. For businesses with a high demand for timely assistance, this add-on can make Dialpad’s true cost higher than expected.

What Other Plans Does Dialpad offer?

Besides Dialpad Connect, there are three other plans that Dialpad offers: Dialpad Support, Dialpad Sell, and Dialpad AI agents. These specialized options let businesses select features aligned with their goals, with customized pricing for each unique focus area.

1. Dialpad Support: Built for inbound and omnichannel customer service teams. It’s a separate product from Dialpad Connect — meaning if you need both a business phone system and a contact center, you’ll pay for them separately. It comes in three tiers: Essentials, Advanced, and Premium.
   
   Price: Essentials plan at $80 per user/month; Advanced plan at $115 per user/month; and Premium plan at $150 per user/month.
   
2. Dialpad Sell: Dialpad’s outbound sales platform, built for sales teams that need a dialer plus AI coaching layered on top of a phone system. Like Support, it’s sold as a separate product from Dialpad Connect. It comes in three different tiers: Essentials, Advanced and Premium.
   
   Price: Essentials plan at $39 per user/month; Advanced plan at $95 per user/month; and Premium plan at $150 per user/month. 
   
3. Dialpad AI Agents: Autonomous voice and text-based AI agents that handle customer interactions end-to-end — without a human in the loop..
   
   Price: You have to contact sales to get a quote.
   

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Overview of CloudTalk’s Plans and Pricing

CloudTalk offers four main plans ranging from $25 to $49 per user per month, plus a custom option for more specialized needs. Here’s a breakdown of the choices:

Check the pricing.

1. Starter: Ideal for small and micro-businesses, the Starter plan is easy to set up and provides essential features to get your call center operations up and running.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD).
   
   Price: $25 per user/month.
   
2. Essential: This plan supports growing SMBs and MMBs by enhancing both inbound and outbound operations with advanced automation and customer experience features.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API.
   
   Price: $29 per user/month.
   
3. Expert: Geared towards MMB and scaling businesses, the Expert plan equips teams with advanced tools to improve customer interactions, boost productivity, and drive operational efficiency.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring.
   
   Price: $49 per user/month.
   
4. Custom: For companies with complex, large-scale requirements, the Custom plan offers a fully tailored solution, allowing businesses to scale seamlessly and operate across diverse markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support.
   
   Price: Based on selected features, team size, and other requirements.

CloudTalk vs. Dialpad: Head-to-Head on Features and Value

Deciding between Dialpad and CloudTalk? Here’s a straightforward comparison of both platforms, covering key aspects like cost, flexibility, and features to help you make the best choice for your business needs.

CloudTalk Vs. Dialpad: Key Takeaways

Picking the perfect communication tool for your business isn’t easy—we get it! That’s why we’ve broken down each platform’s top perks so you can see exactly what each offers and make the best choice with confidence.

• Price transparency: CloudTalk offers clear pricing, giving you access to a solid set of features across all plans without any surprises. In contrast, Dialpad’s lower entry-level costs hide key features behind add-ons or the custom-priced Enterprise plan, making the true cost add up fast.
  
• Primary capabilities: CloudTalk enhances phone communication with features like auto-dialers, intelligent routing, and advanced analytics, improving customer interactions and agent efficiency. Dialpad, while limited in calling features, excels in video conferencing and workflow integrations, ideal for companies prioritizing collaboration over high call volumes.
  
• Better-served business: CloudTalk appeals most to small and medium-sized businesses looking for an affordable, user-friendly solution for outbound and inbound calling. Dialpad targets mid-to-large companies, but its top features are tied to higher-tier, custom-priced plans, which may deter smaller organizations.

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What are Dialpad’s Best Features?

Despite the costs, Dialpad offers powerful features that can benefit certain types of businesses.

1. AI-Driven Insights: Dialpad’s AI suite provides call transcriptions, sentiment analysis, and coaching insights.
   
2. Seamless Integrations: Integrates well with Google Workspace, Office 365, and popular CRM platforms.
   
3. Video Conferencing Tools: Its capabilities offer high-quality, reliable connections and features such as screen sharing, real-time messaging, and AI-powered transcription.
   

Dialpad Pros & Cons

56% of Organizations Regret Their Tech Purchases—Don’t Let Yours Be One of Them*

With more than half of organizations regretting their tech buys, taking the time to explore your options thoroughly is crucial. After all, it’s better to be safe than sorry, right?

With that in mind, you don’t want to jump to conclusions based only on figures. Dialpad may seem appealing with its low starting price, but essential tools like advanced analytics and international calls often require costly add-ons, making it a no-go for businesses wanting straightforward value.

CloudTalk, on the other hand, offers a competitive price point for plans that include AI-Powered Features, Smart Dialers, wider coverage, and Intelligent Call Routing. No hidden fees, just the tools your team needs. 

For companies looking to avoid regret and get the most for their investment, CloudTalk is the way to go.

Sources:

• Gartner Survey Finds That Majority of Technology Purchases Come with High Degree of Regret

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About the author

Gabriel Romio

Senior Copywriter

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Gabriel Romio is a marketing professional with over a decade of experience turning content into growth strategies. For the past seven years, he has worked in startups and SaaS companies, focusing on crafting copy that powers go-to-market plans at scale. At CloudTalk, he creates articles and landing pages that, in 2025 alone, helped 100K+ users make smarter business-strategy decisions. Previously, he played a key role in scaling one of LATAM’s fastest-growing startups, and his contributions have appeared in outlets including Yahoo Finance, Google, Bloomberg, and Folha de São Paulo.