Dialpad vs Zoom

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Dialpad vs Zoom

and How They Compare to CloudTalk

Dialpad
Zoom
CloudTalk
Annual price overview (per user/per month) $15 - $25 Enterprise price only upon request. $149,99 - $240 (Pro to Enterprise plan) – Free Basic plan. $25 - $50
Monthly price overview (per user/per month) $20 - $30 Enterprise price only upon request. $14,99 - $19,99 (Pro to Enterprise plan) – Free Basic plan. $30 - $60
Free trial Yes - 14 days. Requires a credit card. On the Zoom website, you can request a demo. Yes - 14 days. Doesn't require a credit card.
Integrations Advanced integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. Integrates with tools like Zoom for Hubspot, Pipedrive or Salesforce. 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile application Yes, compatible with both Android and iOS. Zoom offers several mobile applications for both iOS and Android. Yes, compatible with both Android and iOS. Available in a Starter plan.
Conference calling Unlimited video conferencing with Dialpad Meetings service. Offers unlimited one-on-one and group meetings in all plans. Group meeting duration for the basic plan is 40 minutes. You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls.
Click to Call Yes Does not offer this feature. You need to manually click each digit before making a call. Yes
Call tagging Does not mention this feature. Does not mention this feature. CloudTalk allows you to assign a custom tag to each call.
Advanced dialers Only mentions Power dialer. Does not mention any advanced dialing possibilities. We offer Smart dialer, Power dialer and Predictive dialer.
Voicemail Yes, offers visual voicemail and voicemail transcription. Voicemail handling for queues and groups can't have their own shared voicemail box. Create individualized or group voicemail messages. You can play it from the internet browser.
Recording Available in all plans. Yes Available in all plans.
Reporting Offers real-time analytics and reporting. Yes CloudTalk offers many advanced reporting features, such as agent or custom reporting, real-time dashboard, etc.
API Does not mention this feature. Offer REST API. Yes
Customer support options Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. Technical support varies based on plans. Basic only has a help center, the highest one offers a ticket, live chat and phone. Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Dialpad vs Zoom

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

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Zoom

4 plans – ranging from $14,99 to $19,99 per user/month paid monthly and $149,90 to $240 paid annually. The Basic plan comes for free, no matter if billed monthly or annually.

Pricing winner:
Dialpad

Dialpad is slightly more expensive than Zoom if you purchase a monthly plan. Yet annually, Dialpad is incomparably cheaper. This is an advantage for companies which want the software for long-term use.

Features: Which Phone System Powers Your Team Better?

Dialpad

Offers 40+ direct integrations and approximately 25 features. Tools worth highlighting are real-time transcription, ACD, and auto-attendant. Dialpad also integrates with many popular tools – Salesforce, Zendesk, or Google Workspace.

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Zoom

Zoom offers many features to ease your work, such as call logs, single sign-on or call forwarding. You can get unlimited calling within the US and Canada, as well as unlimited one-on-one or group video meetings between 100 to 500 participants. 

Features winner:
Dialpad

Zoom primarily focuses on audio and video conferencing tools and lacks some essential call center features. While Dialpad also doesn’t have the largest palette of tools on the market, it still exceeds Zoom’s capabilities.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Dialpad achieved ratings of 4.4 out of 5 on G2 (1,160 reviews) and 4.3 out of 5 (427 reviews) on Capterra. 

Users like Dialpad’s pleasant UI and user friendliness. On the other hand, some customers experienced glitches like occasional phone notification delays. 

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Zoom

Zoom achieved a 4.6 / 5 rating on Capterra (12,058 reviews) and 4.5 / 5 (40,486 reviews) on G2.  

Customers appreciate that the platform offers number porting features and is accessible from many devices. On the contrary, the platform may be extensively slow during meetings with around 50+ participants.

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Customer Satisfaction winner: Zoom

Based on overall reviews and ratings, people seem to evaluate Zoom higher than Dialpad. Furthermore, Gartner Peer Insights shows that 94% of Zoom users would recommend the software. Dialpad reached 93%.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Dialpad and Zoom

While Dialpad offers only 25 features, we have you covered with 70 tools that adapt to all business needs.

Zoom-Salesforce integration isn’t always user-friendly. Voicemail and call logs may not show up in a native lightning case feed, but as a task. CloudTalk’s 40+ integrations work seamlessly with our system. Including Salesforce.


Compared to Dialpad, CloudTalk is the winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Dialpad and Zoom users may appreciate our call management tools (advanced dialers, routing options, and more). We also offer Call Notes and Tags that keep your reps updated about customer interaction history. Furthermore, CloudTalk offers 140+ international numbers.

4 More Reasons to Choose CloudTalk

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.