Unlock Sales Insights with Conversation Intelligence Software

Get the most out of every call. Conversation intelligence software captures, analyzes, and provides insight—so your team can close deals faster, coach smarter, and stop guessing.

  • End fragmented sales data and CRM guesswork
  • Spot deal risks, objections, and top-performer tactics automatically
  • Eliminate manual notes with real-time call transcription software
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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

Key Benefits of Conversation Intelligence Software

Less admin. More deals. Smarter decisions.

Save 2–3 Hours per Rep Weekly

By automating call summaries, tagging, and CRM updates, reps cut down on admin and get back to selling. CloudTalk’s Smart Notes and CRM Sync reduce manual documentation time by up to 30%.

Boost Conversions by 18%

With transcript search and sentiment analysis, teams can coach with real data—replicating top-performer talk tracks and ramping new hires faster. More insights, fewer missed opportunities.

Spot Risks 70% Faster

By turning calls into searchable transcripts with auto-tagged insights, CloudTalk helps leaders catch churn risks, objections, and feedback early. Voice-of-customer tagging surfaces issues up to 70% faster.

HOW WE HELP

Best Conversation Intelligence Software Features

Never Miss a Detail with AI-Written Call Summaries

After each call, CloudTalk auto-generates a clear, structured Smart Note—no typing required.

  • Eliminate manual note-taking and standardize insights across the team
  • Sync notes to CRMs like HubSpot, Salesforce, and Pipedrive automatically
  • Save hours weekly and ensure consistent post-call documentation
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Turn Every Call into Searchable Intelligence

CloudTalk transcribes every call into text, making it instantly searchable and filterable.

  • Find key moments, objections, or competitor mentions in seconds
  • Search by keyword, sentiment, tag, or speaker to streamline QA and coaching
  • Resolve disputes faster and scale team learning without replaying full calls
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Spot Red Flags and Revenue Signals Instantly

Tags and sentiment scores are applied automatically—so teams know what’s working (and what’s not).

  • Detect issues like “Pricing Objection” or “Churn Risk” at scale
  • Filter calls by emotion or action for targeted follow-up and analysis
  • Support QA, CX, and Sales teams with real-time call context
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Signature Capability

Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.

CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.

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AI Voice Agents

Nudge expiring offer

Riley, Sales Reminder Agent

Qualify a student lead

Avery, Course Inquiry Agent

Get a payment reminder

Casey, Payment Reminder Agent

Qualify a patient lead

Jordan, Healthcare Intake Agent

Qualify insurance lead

Taylor, Insurance Intake Agent

Accept updated terms

Quinn, T&C Acceptance Agent

Qualify legal inquiry

Drew, Legal Intake Agent

Get post-interview feedback

Jamie, Candidate Feedback Agent

Pre-screen a candidate

Skyler, Applicant Pre-screen Agent

Confirm account action

Morgan, Action Reminder Agent

Get a renewal reminder

Logan, Subscription Renewal Agent

Get CSAT after support

Morgan, CX Feedback Agent

Get NPS or demo feedback

Parker, Post-Sales Feedback Agent

Qualify a trial lead

Blake, Trial Signup Qualifier

Riley

Sales Reminder
Agent

Alex

Client
Sales / Marketing

Pause
Rewind
Unmute
Avery

Course Inquiry
Agent

Jamie

Client
Education / EdTech

Pause
Rewind
Unmute
Casey

Payment Reminder
Agent

Chris

Client
Financial Services

Pause
Rewind
Unmute
Jordan

Healthcare Intake
Agent

Taylor

Client
Healthcare

Pause
Rewind
Unmute
Taylor

Insurance Intake
Agent

Peter

Client
Insurance

Pause
Rewind
Unmute
Quinn

T&C Acceptance
Agent

Morgan

Client
Legal Services

Pause
Rewind
Unmute
Jamie

Candidate Feedback
Agent

Riley

Client
Recruitment / HR

Pause
Rewind
Unmute
Skyler

Applicant Pre-screen
Agent

Jamie

Client
Recruitment / HR

Pause
Rewind
Unmute
Morgan

Action Reminder
Agent

Taylor

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Logan

Subscription Renewal
Agent

Jamie

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Morgan

CX Feedback
Agent

Sam

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Parker

Post-Sales Feedback
Agent

Chris

Client
SaaS / Software & Apps

Pause
Rewind
Unmute
Blake

Trial Signup
Qualifier

Alex

Client
SaaS / Software & Apps

Pause
Rewind
Unmute

Why Choose CloudTalk?

Smarter conversations start with built-in intelligence.

CloudTalk’s native conversation intelligence is fully integrated with your calling, CRM, and automation workflows—so your team can act faster, coach better, and focus on what matters: the conversation.

  • Embedded summaries, transcripts, and tags in every call log. 
  • CRM sync and Workflow Automation that turns insights into instant follow-up
  • Voice-first QA and coaching tools built directly into the conversation analytics software dashboard
Try for free
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What Is Conversation Intelligence Software?

Turn every conversation into insight—with zero extra effort.

Conversation intelligence software uses AI to analyze calls, meetings, and support interactions in real time. It transcribes speech, detects sentiment, tracks keywords, and surfaces coaching insights your team can actually use.

  • Get instant transcripts and sentiment scores for every call
  • Identify patterns like objections, top-performer behaviors, and churn signals
  • Make data-backed decisions that improve performance and customer experience
Try for free
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Why Your Business Needs Conversation Intelligence

Conversation intelligence transforms everyday conversations into a rich stream of insights—so you’re not guessing what customers want, how reps perform, or where deals go wrong.

  • Track objections, competitor mentions, and customer feedback at scale
  • Measure sentiment to improve satisfaction and reduce churn
  • Spot trends early and coach teams with real conversation data
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Who Should Use Conversation Intelligence Software?

Sales Teams

Understand what closes deals by analyzing real conversations with searchable transcripts and automatic topic tagging. Track objections, coach reps faster, and scale your best talk tracks—without spending hours reviewing calls.

Customer Support & Success Teams

Uncover churn risks, recurring issues, and satisfaction drivers with sentiment and keyword tracking. Prioritize faster resolution, proactive outreach, and standout service with data from every conversation.

Product & Marketing Teams

Turn voice-of-customer insights into smarter strategy. Use real call data to identify feature requests, messaging gaps, and campaign opportunities that are rooted in what buyers actually say.

CloudTalk AI: VoIP for
Small Business Just Got Smarter

What if your VoIP phone system didn’t just handle calls, but also made your team smarter?

With CloudTalk AI, this isn’t a sales utopia, it’s your new reality. Our AI-powered VoIP call center transcribes calls as they happen, detects sentiment and keywords, and summarizes key info—and it’s all automated!

Why should you care? Your managers get instant visibility into team performance. Your reps gain clarity on customer pain points, objections, and buying signals. The result? No more guesswork, no more gaps.

Say goodbye to manual notes and missed context. With CloudTalk AI, your team sells smarter, coaches faster, and scales with confidence. All without breaking the bank.

Explore AI


CloudTalk AI: VoIP for
Small Business Just Got Smarter

What if your VoIP phone system didn’t just handle calls, but also made your team smarter?

With CloudTalk AI, this isn’t a sales utopia, it’s your new reality. Our AI-powered VoIP call center transcribes calls as they happen, detects sentiment and keywords, and summarizes key info—and it’s all automated!

Why should you care? Your managers get instant visibility into team performance. Your reps gain clarity on customer pain points, objections, and buying signals. The result? No more guesswork, no more gaps.

Say goodbye to manual notes and missed context. With CloudTalk AI, your team sells smarter, coaches faster, and scales with confidence. All without breaking the bank.

Explore AI

FAQs

What is a conversational intelligence tool?

A conversational intelligence tool is software that uses AI to analyze voice calls and extract insights for sales and support.

How can I improve my conversational intelligence?

You can improve it by using tools with transcription, sentiment detection, and tagging—like CloudTalk’s conversation intelligence features.

What is conversational AI software?

Conversational AI software powers real-time dialogue through chatbots or voice agents, like CloudTalk’s AI Voice Agent for automated calling.

What is the difference between conversational AI and conversation intelligence?

Conversational AI handles live interactions, while conversation intelligence analyzes those interactions to improve performance and decision-making.

CloudTalk is built to simplify calling operations with reliable AI business calling

Schedule a demo today to see how CloudTalk can support your teams.

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