Predictive Dialer: Get In Touch With Your Clients More Effectively

A Predictive dialer increases the efficiency of your campaigns by boosting the number of outbound calls you make. When an agent is available, CloudTalk automatically dials the next call in line.

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How Predictive dialer Works

A predictive dialer ensures that you make more customer calls in a shorter period. It automatically dials phone numbers included in your campaign’s contact list and directs them to currently available agents.

Also, the call is only connected to the agent once someone picks up. This eliminates failed call attempts, busy lines, unavailable contacts, etc. In short, with a Predictive dialer, you are prioritizing agents’ time. This may result in a more than 80% productivity increase.

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What Makes The Predictive Dialer Unique?

Make more calls – faster

Our advanced Predictive auto dialer system ensures that agents always have another prospect ready on the line. That’s because the Predictive dialer dials the next number even before the previous call ends.

Manage your calls and campaigns easily

By using our cloud Predictive dialer, you can seamlessly manage the list of contacts in individual campaigns. You can also monitor and collect data related to your campaigns – data on sales, the popularity of offered products, history of customer calls, etc.

Never lose an opportunity

What if the customer tells you they’re busy at the moment? Right during the interaction, your reps can schedule another call for the exact date and time when the customer will be free. Once that time comes, the Predictive dialer will prioritize the scheduled client before others.

Handle any sort of outbound calling

Online Predictive dialer is suitable for all types of companies dealing with large amounts of outbound calls. It will serve you well for customer satisfaction monitoring, sales and telemarketing campaigns, customer satisfaction monitoring, market research campaigns, Information on parcel shipping or HR and recruitment calls.

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“I like speed dialing. It maximizes the number of calls you can make. I also find the dashboard features very useful. It monitors how the number of dials, average call duration, etc.”

Conor D.
Account Executive, Mid-market

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Power Dialer vs Predictive Dialer: What to Use and When?

Predictive dialer: the right feature to select when your data quality is low (for instance it was sourced from a 3rd party), and your connect ratio is expected to be low (ca. 20-30% or lower).

Power dialer: use this tool when your contact database quality is high (your own customer database). This means that your connect ratio is higher than 50%.

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FAQs

How does a predictive dialer work?

A predictive dialer ensures that you make more customer calls in a shorter period. It automatically dials phone numbers included in your campaign’s contact list and directs them to currently available agents. Also, the call is only connected to the agent once someone picks up. This eliminates failed call attempts, busy lines, unavailable contacts, etc.

What is the difference between a predictive and a power dialer

Predictive Dialer is able to dial multiple phone numbers per agent. The next number is usually called even before the agent finishes the current call.

Thanks to this, it will take less time to complete the campaign. The use of Predictive Dialer can increase the productivity of your call center by more than 80% because it prioritizes the agent’s time. 

In contrast, Power Dialer dials one number after another from a campaign for each of the available agents. The next contact is dialed only after the previous one was completed. When using Power Dialer, an agent will be over 60% more efficient than using the traditional ways of searching in the database and manual dialing numbers by themselves.

Power Dialer vs Predictive Dialer: What to Use and When?

Predictive dialer: the right feature to select when your data quality is low (for instance it was sourced from a 3rd party), and your connect ratio is expected to be low (ca. 20-30% or lower).

Power dialer: use this tool when your contact database quality is high (your own customer database). This means that your connect ratio is higher than 50%.

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